Human Resources Services

As Human Resources generalists, the HR Services (HRS) team is the principal point of contact for employees throughout their life cycle at St. John’s University. HRS provides guidance and support to managers and employees to facilitate positive work relations, address a variety of issues within departments, such as performance, staffing, employee engagement, workflow, conflict, etc., and put plans in place to improve conditions and enhance service levels. 

In collaboration with leadership, HRS focuses on the University’s priority of retaining talent. By combining workforce analyses with the outcomes of interviews we conduct with current and departing employees, the HRS team assesses and aims to anticipate employees’ needs and challenges and partner effectively with managers to support workforce demands and changes. 

Managers should contact a member of the HRS team for support with:

  • Performance management (including goal setting, development plans, RED appraisal, corrective action, etc.)
  • Employee coaching
  • Employee recognition and employee promotion
  • Policy interpretation
  • Organizational design, skills assessment, department staffing, restructuring support
  • Leadership and career development
  • Pre-recruiting, employee on-boarding and off-boarding
  • Compensation administration
  • Conflict management
  • Retention of talent
  • Flexible work arrangements

Employees should contact a member of the HRS team for support with:

  • Employee or supervisor issues

  • RED performance management topics

  • Lactation accommodation requests (locate and reserve lactation space)

  • Procurement of equipment or physical requirements of an ADA accommodation, leave requests, time off

  • Policy questions

  • Internal career development

  • General HR questions and requests

Scroll down to "Find my HR Services Representative" below for contact information for your department's HRS team member.

Recognize Excellence and Development - R.E.D.

RED is the St. John’s University annual, cyclical, performance management program for staff and administrators. To help employees and supervisors get the most out of the performance management process, the following tools and instructional material are provided:

  • RED Form (Word)
  • RED Web Entry Supervisor Training (PowerPoint)
  • Instructions to complete the Performance Management Form (PDF)
  • Beginning of Performance Cycle Instructions (PDF)
  • During Performance Cycle (Periodic Check-In) Instructions (PDF)
  • End of Performance Cycle Instructions (PDF)
  • Final Assessment (PDF)
  • Rating Scale Definitions and Examples (PDF)
  • Employee Competencies (PDF)
  • Supervisor Competencies (PDF)
  • Professional Development Plan (PDF)

Contact Information

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

Nancy Santos
Human Resources Generalist
718-990-2445
[email protected]

Karen Crowley
Human Resources Generalist
718-990-1502
[email protected]

Find my HR Services Representative

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

  • Executive Vice President for Mission

Nancy Santos
Human Resources Generalist
718-990-2445
[email protected]

  • Mission and Vincentian Institute for Social Action (VISA)
  • Vincentian Center for Church and Society
  • University Ministry

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

  • Provost and Vice President for Academic Affairs
  • Associate Provost for Administration and Institutional Accreditation Officer
  • Assistant Provost for Academic Resource Management and Planning
  • Institutional Research
  • Academic Management and Planning
  • Office of International Education
  • Inbound Programs
  • Online Learning
  • Institute for Biotechnology/Animal Center

Nancy Santos
Human Resources Generalist
718-990-2445
[email protected]

  • Vice Provost and Chief Enrollment Officer
  • Graduate Admission
  • Student Service Center
  • Student Financial Services
  • Registrar
  • Bursar
  • University Freshman Center

Karen Crowley
Human Resources Generalist
718-990-1502
[email protected]

  • Writing Center
  • Academic Services
  • Special Programs
  • Center Teaching and Learning
  • External Fellowships
  • Science and Technology Entry Program (STEP)
  • Inside Out
  • Global Language and Culture Center (GLCC)
  • Honors Program
  • Lifeskills/Academic Support Services and External

Karen Crowley
Human Resources Generalist
718-990-1502
[email protected]

Nancy Santos
Human Resources Generalist
718-990-2445
[email protected]

Karen Crowley
Human Resources Generalist
718-990-1502
[email protected]

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

  • Maurice R. Greenberg School of Risk Management, Insurance and Actuarial Science

Nancy Santos
Human Resources Generalist
718-990-2445
[email protected]

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

Karen Crowley
Human Resources Generalist
718-990-1502
[email protected]

  • Vice President of Student Affairs
  • University Career Services
  • Employer Relations
  • Student Wellness and Assessment
  • Administration and Finance
  • Wellness Education and Prevention
  • Campus Recreation
  • Center for Counseling and Consultation
  • Student Services
  • Student Conduct
  • Residence Life and Orientation
  • Community Development
  • Campus Activities
  • Performing Arts
  • Student Development

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

  • Vice President for Business Affairs, Chief Financial Officer and Treasurer

Karen Crowley
Human Resources Generalist
718-990-1502
[email protected]

  • Assistant VP Business Affairs
  • Controller
  • Director of Investments
  • Information Technology
  • Campus Facilities and Services

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

  • Vice President for Administration, Secretary and General Counsel
  • Internal Audit
  • Human Resources
  • Office of Equity and Inclusion
  • Office of Multicultural Affairs
  • Inclusivity Resource Center

Karen Crowley
Human Resources Generalist
718-990-1502
[email protected]

  • Athletic Director
  • Public Safety

Cynthia Fico Simpson
Director of Human Resources Services
718-990-6333
[email protected]

  • Vice President for Advancement and University Relations

Nancy Santos
Human Resources Generalist
718-990-2445
[email protected]

  • Institutional Advancement
  • Athletic Development
  • Government Relations
  • Marketing and Communication
  • University Events