Nina Crimm on Slide in IRS Customer Service

February 4, 2014

In the Media

Nina Crimm on Slide in IRS Customer Service
Why customer service at the IRS is bad and – and could get worse
By Allison Linn
CNBC
January 19, 2014

Excerpt:
Outside experts say the lack of help is a concern both for taxpayers and for the government, which may not get all the money it should if people file their taxes incorrectly.

“It’s a lose-lose situation,” said Nina Crimm, a professor at St. John's University School of Law and an expert on tax issues. “It’s a lose situation for … the average taxpayer, and it’s a lose situation for compliance and collection of revenues.”

Crimm’s advice: Get started on your taxes early this year, so you aren’t frantically trying to reach the IRS on April 14.

“They better start calling now,” she said.

Read More

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