Residence Hall Services

Contents

• Cable Television
• Internet Connections
• Game Consoles
• Housekeeping
• Laundry and Vending Machines
• Mail Services
• Maintenance
• Parking
• Security

Cable Television Services

SpectrumU TV is a video streaming service available to resident students  that delivers a wide variety of live TV, entertainment, news and sports programming, including on-demand television shows and movies.

How to connect to SpectrumU

Queens Campus

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Internet Connections

All suites in the residence halls are equipped with Wireless Access Points to SJUMobile. For assistance, students can visit https://ithelp.stjohns.edu or contact Information Technology at 718-990-5000, Monday to Friday, 7:30 a.m. to 7:30 p.m. (ET).

Please note that personal routers are prohibited.

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Game Consoles

Detailed instructions are available here on connecting an Xbox, PlayStation, and other game consoles to the on-campus WiFi. For technical assistance, students can submit a support request at: https://ithelp.stjohns.edu or contact Information Technology at 718-990-5000.

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Housekeeping

Housekeeping is responsible for the cleanliness of the common areas of the building (i.e., hallways, lounges, stairwells, etc.). Residents are responsible for the cleaning of their own rooms/suites/bathrooms. If there are concerns about cleanliness of the residence hall, please notify a Residence Life staff member.

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Laundry and Vending Machines

Washers and dryers are located in the basement of each residence hall (with the exception of Goethals) and are free of charge. Any washer/dryer malfunctions should be reported directly to the company. Contact ASI at 1-800-734-8851, or visit http://servicerequest.coinmach.com/ or install the CSC Service Works Request App.

When making a call, please note:

• Location of machine (residence hall name)
• Machine number
• Brief description of the problem, if known

Vending machines are also located in select locations of each residence hall on the Queens campus.

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Mail Services

Each suite is issued a mailbox, which is located in the lobby of each residence hall. Mail is delivered Monday to Friday by 4:30 p.m. Packages requiring your signature and letters or packages too large to fit in your mailbox may be retrieved in the Mailroom in the ROTC Building by Gate 6:

Mailboxes must be checked regularly. Missing deadlines because your mailbox has not been checked or suitemates did not distribute the mail is not an appropriate excuse.

The following is a template for proper addressing of on-campus mailings:

Student Name
Residence Hall
Building # St. John’s University, Suite and Room #
Queens, NY 11439-Building Zip Code

The following are templates for proper addressing of off-campus mailings. (Blanks in apartments indicate the actual apartment number of the student and should be filled in according to the actual student assignment. Blanks in the DePaul street address will be completed according to student assignment.)

Student Name
DePaul Complex
147-__ Union Turnpike, Apt.__
Flushing, NY 11367

Student Name
Goethals Complex
164-07 or 164-09 Goethals Avenue, Apt.__
Jamaica, NY 11439

Student Name
Henley Complex
172-14 Henley Road, Apt.__
Jamaica Estates, NY 11432

Student Name
Seton Complex 
152-11 Union Turnpike, Apt.__
Flushing, NY 11367

Mail services are not offered over the summer months. It is the student’s responsibility to forward all mail to a permanent address to obtain personal mail because mail will not be held. Students are encouraged to track all of their packages to ensure safe and proper delivery.

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Maintenance

The University provides maintenance and repair services in the residence halls.Maintenance Request Forms must be completed online via the Facilities Work Order Request.

After office hours, emergency maintenance problems should be referred immediately to the resident assistant on duty. Emergency maintenance problems are only those issues that affect health and safety and must be attended to immediately (i.e., stopped-up toilet and no other toilet available, jammed locks, etc.). Furniture will not be removed from student rooms.

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Parking

Residents must purchase a Resident Parking Permit from Public Safety to legally park on campus ($500). Freshmen residents may not purchase parking permits on the Queens campus. Stickers are very limited and are sold on a first-come, first-served basis per published dates based on class status and none are permitted for freshmen residents. Overnight guests must obtain a temporary parking pass at the Public Safety Office and the resident host will be charged $10.

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Security

Each residence hall is staffed by a desk guard or Resident Safety Monitor 24 hours a day (except Founder’s Village, Goethals, and DePaul). The desk guard is stationed in the lobby of each building and monitors and maintains the integrity of the hall security. Resident students must scan their StormCard at the desk to be permitted into the building.

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