We offer the St. John's community ongoing technical support.
Learn more about technology at St. John's, and the ways Information Technology supports the University's ongoing commitment to preparing students for success in our changing world.
I.T. Mission Statement
The mission of the St. John’s Information Technology Office is to facilitate collaborative innovation, and empower faculty, administration & staff to ensure the success of our students through secure, reliable, equitable, and integrated technology solutions. Our vision is to lead technical innovation through University partnerships, driving overall technology adoption, helping create efficiencies to enhance the student experience and the teaching, working, and learning environment, as well as creating a University digital strategy, prioritizing the shrinking of long-standing equity and accessibility gaps.
We strive to be E P I C:
• E fficient – Provide streamlined and timely technical service and lead by example
• P rofessional – Treat our community members and customers with respect and understand their perspectives and challenges
• I nnovative – Use technology and technology solutions to solve problems and successfully advance the mission of the University
• C ollaborative – Understanding technology is a powerful tool for the transformation of how we learn, work and collaborate with University and community partners, in an effort to provide equitable access to technology services and digital content
To view a copy of the Information Technology Strategic Plan: 2022 SJU Information Technology
How Can We Help?
For information on how to log in to the Sign-On Portal, UIS, and Classroom Technology Assistance, please explore our site.
We have a wide variety of Solutions Guides on our Support portal as well: https://ithelp.stjohns.edu
Business Hours
Office of Information Technology
718-990-5000
Monday–Friday: 7:30 a.m.– 7:30 p.m. EST
IT Help Support Portal
Submit a ticket to IT
Tickets and Service Requests can be submitted by "Reporting an Incident" or "Request New Service".
If you would like to track your tickets, click on the "Sign In" link in the upper right corner.
You will be routed to https://signon.stjohns.edu to Log in.