Overhead shot of students sitting and walking through lobby

Information Technology

The Office of Information Technology is responsible for computing, communications, information and wireless network services for students, faculty and staff throughout the University community.

Information Security and Compliance Computer and Network Use Policy Laptop Program

In addition to overseeing and implementing the Laptop program, Information Technology offers students ongoing technical support. Learn more about technology at St. John's, and the ways Information Technology supports the University's ongoing commitment to preparing students for success in our changing world.

Business Hours

Office of Information Technology
(718) 990-5000

Monday – Friday: 7:30 a.m.– 7:30 p.m. EST

Submit a ticket to IT by filling out this form:  IT Remote Support Request Form

Remote Teaching Tools

The list below includes University-supported technology tools that can be used if remote teaching is required. Should you need further assistance with any of the technologies, please contact Information Technology at (718) 990-5000, Monday - Friday 7:30 am to 7:30 pm. EST

 

Issues to Address

Possible Solutions

Establish a mode of communication you will use with your students in case of an emergency and ensure students all have access to and are aware of this communication method.

 

Make your syllabus available digitally.

 

Decide how you will distribute documents and readings during the disruption.

 

Designate a centralized online location where you can collect student submissions.

 

Think about how you would facilitate class discussions in the event of a disruption.

 

Consider capturing your lecture content for students to watch remotely.

 

Identify an option for holding class and/or office hours virtually in the event that several class meetings have to be cancelled.

Think about how you will handle evaluating student learning in an online space.

 

Settle on an option for providing students with grades and feedback on their work in the event of an emergency.

What Hardware requirements are needed to use Panopto and WebEx?

 

Single Sign-On

As a member of the St. John's Community, you have access to University technology services. Information Technology is working hard to consolidate the usernames and passwords used to access these technology services (e.g., email, UIS, Blackboard, etc.) using a new Single Sign-On system.  Since we are in the process of transitioning technology services, below is a list of transitioned services:

  • Banner (for faculty and administrators)
  • 3D Printing (for all St. John’s Community members)

We will continue to update the community as the transition progresses.

To sign in, visit: https://signon.stjohns.edu

Remote Learning

Academic Software Programs for Lab/Classrooms

Adobe Software and Programs:

Adobe Design and Web Premium CS6

University License

Adobe Acrobat Professional X

University License

Adobe Creative Suite 2019

Dept. License

Adobe Flash for Firefox

University License

Adobe Flash for Chrome

University License

Certification Practice and Exam Software:

Compass/ Certiport, ver. 19.0.2.218

Dept. License

GMetrix_SMS, ver. 6.1.1028

Dept. License

Computer Science Programs:

Anaconda3, ver. 4.4.0

Open source

Cisco Packet Tracer, ver. 7.1

Dept. License

Eclipse IDE, with GIT plugin

Open source

Git, ver. 2.1.4.1

Open source

Java JDK Development Kit

Open source

Java JRE

Open source

MY SQL Bench, ver 6.3.9

Open source

MY SQL Shell, ver. 1.0.10

Open source

NetBeans, Include Git

Open source

Oracle SQL Developer ver. 2017

Dept. License

Python, ver. 3.6.1

Open source

Putty, ver. 0.700

Open source

R for Windows, ver. 3.6

Open source

R studio desktop, ver. 1.0.153

Open source

Rapid Miner, ver. 9.0.1

Dept. License

SSH Terminal & FTP Client

Open source

True Basic Bronze

Open source

TELNET

Open source

VMWare Workstation, ver. 15 Pro

University License

Weka, ver. 3.8.1

Open source

Financial Software:

Bloomberg Program, ver. 2018.1.0

Dept. License

Decision Tools Suite 7 @RISK, ver. 7.6.0

University License

Eviews, ver. 10

University License

FactSet, ver. 2018

Dept. License

PHStat, ver. 4.1.0

Dept. License

SNLx, ver. 1.0.19102.1

Dept. License

Graphic and 3D Animation Application:

AutoDesk Maya 2019.1

Dept. License

Autodesk Maya 2018.6

Dept. License

Arnold

Dept. License

Autodesk Mudbox 2019

Dept. License

Blender 2.81.1

Open Source

Foundry Mari

  • Modo
  • Nuke
  • Nukex
  • Nuke Studio
  • Caravrmaint_Nuke
  • Katana
  • Katana_r
  • 3delight

Dept. License

 

MeshMixer 3.5

Open Source

Oculus

University Owned

Twine 2.5.3

Open Source

Substance Painter 2019

Dept. License

Unity 2019

Dept. License

Internet Browsers:

Microsoft Edge

University License

Microsoft IE 11.0

University License

Google Chrome

University License

Mozilla Firefox

University License

Lab/Classroom Management Software:

Faronics InSight, ver. 8.0

University License

Respondus ver. 2.0.4.05

Dept. License

Learning Disabilities Software:

Freedom Scientific – JAWs 2018

Dept. License

Lecture Capture, Classroom Response and Interactive Whiteboard Programs:

Doceri, ver. 2.1.6

Open source

Open Sankore, ver. 1.5.2

Open source

Panopto, ver. 7.1.0

University License

Poll Everywhere, ver. 2.12.2

University License

Turning Point, ver. 8.2.0

Dept. License

Mapping Software:

ArcGIS for Desktop, ver. 10.7

University License

Mathematical/Engineering Software:

MathWorks, ver. R2018

University License

Scientific WorkPlace, ver. 6.0.29

Dept. License

Maplesoft, ver. 2018

University License

Microsoft Software and Programs:

Microsoft Office 2016 32Bit

University License

Microsoft SQL Server

Dept. License

Microsoft Visual Studio

Dept. License

Printing/3D Programs:

WEPA Printing Apps

University License

Makerbot Print

Dept. License

Cloud 3DPrinterOS

University License

Cura

Dept. License

Slic3r

Open Source

 

Statistical/Analytics Software:

Atlast Ti, ver. 8.4.0

Dept. License

IBM SPSS 24 For Windows

University License

IBM AMOS 24 For Windows

University License

IBM SPSS 25 For Windows

University License

IBM AMOS 25 For Windows

University License

Minitab 18

University License

Microsoft BI

University License

SAS Education Analytic Suite, ver. TS1M6

University License

Stata IC, ver. 15

Dept. License

Tableau, ver. 2018.1.3

University License

Video Conferencing, Online Meeting and Screen Share Programs:

Cisco WebEX, ver. 33.3

University License

Video Player Program:

VLC version 3.0.6

Open source

Virus Protection Program:

McAfee for Windows 10

University License

McAfee for MacOS

University License

 

To obtain the software, please go to the following link to apply:

Software Request Forms

Cisco WebEx

Cisco WebEx is available to host online virtual sessions for your daily meetings, classes, group work, and even webinars.

Faculty and staff should visit:  https://sju.webex.com

Students should visit:  https://sju-students.webex.com  and register using their @my.stjohns.edu email.  If you only want to attend a WebEx session, you do not need to do this. The registration is for those who would like to "Host" meetings or events.



There are three Centers you need to know about:

WebEx Meeting Center—Great for daily, weekly, even monthly meetings. Collaborate on group projects, present information, share applications, and collaborate on projects. Streamline your meetings with a centralized space for managing activities and information. WebEx Meeting Center is available to students at https://sju-students.webex.com after they register using their @my.stjohns.edu email.  

WebEx Training Center— Great for holding training sessions and classes. Deliver highly interactive and effective online training using whiteboards and breakout sessions.

WebEx Event Center— Great for guest speakers and lectures, large communications meetings and webinars. Stage large-scale online events, or have the meeting available via online

Each WebEx center has a unique strength and meets different needs. Choosing the right tool for the job can help you get more done more easily.

DescriptionWebEx
Meeting
Center
WebEx
Training
Center
WebEx
Event
Center
WebEx
Support
Center
Information Sharing
Real-time desktop, application, document, and web browser sharingYesYesYesDesktop and application sharing only
Whiteboards and annotation toolsYesYesYesAnnotation tools only
Video streaming onlyYesYesYesNo
Text chat and Q&A (managed and moderated)Text ChatYesYesText Chat
File transferYesYesAvailable on requestYes
Specialized Features
PollingInstant onlyYesYesNo
Program and campaign management and post-event surveysNoNoYesNo
Lead source tracking and enrollment scoringNoNoYesNo
Registration managementYesYesYesNo
Testing, instant grading, and instructor scoringNoYesNoNo
Breakout sessions and hands-on labsNoYesNoNo
Permissions-based remote controlYesYesYesYes
ReportsYesYesYesYes
Attention IndicatorNoYesYes No
Connection Options
Operating system support (Windows, Mac, Linux, Solaris)YesYesYesYes
Join and attend from mobile devicesYesYes (Some features not available)NoNo
Email OnlyYesYesYesNo
Inbound support requestsN/AN/AN/AClick to Connect, WebEx WebACD
Other Tools and Options
Network-based RecordingYesYesYesYes
Microsoft Outlook and Lotus Notes integrationYesYesYesYes

Use the Meeting Center when you want to meeting and collaborate instantly with interactive online meetings.

Meeting Center allows you to:

  • Let attendees join meetings on the go with their mobile devices
  • Collaborate face to face with video
  • Share presentations, documents, applications, web browsers and desktops

Need Help?

HowDoI videos can be accessed by going to http://HowDoI.WebEx.com

Use the Training Center when you want to create interactive online training sessions.

Training Center allows you to:

  • Customize registration to gather attendee information
  • Invite panelist to assist and manage an organized Q&A during the training
  • Stay in control of the training by monitoring audience attention
  • Breakout participants into private rooms for group discussion and role-playing
  • Test and grade participants to evaluate the training results
  • Capture and post session recording for self-paced learning and review

Need Help?

HowDoI videos can be accessed by going to http://HowDoI.WebEx.com

Use Event Center when you want to host large-scale, multimedia Web seminars and events.

Event Center allows you to:

  • Customize and automate registration for easy event organization
  • Automate email to organize events from invitations to follow-up

Need Help?

HowDoI videos can be accessed by going to http://HowDoI.WebEx.com

Blackboard

Blackboard can be accessed via MySJU or by visiting https://bbprod.stjohns.edu

Make Blackboard course available to Students in Blackboard (PDF)

  1. From your course, click on a content folder which you want to add your assignment in.
     
  2. On the action bar, point to Assessments to access the drop-down list. Then select Assignment.
     
  3. On Create Assignment page, type a Name and your instruction.
     
  4. In the Instructions box, you can type in your instruction or attach a file with the instruction. Be sure to remind students to attach any required files to the assignment before clicking Submit. Inform students that their assignments are not completed until they are submitted.
     
  5. Optionally, in the Assignment Files section, you can attach a file with instructions to the assignment using Browse My Computer or Browse Content Collection.
     
  6. Optionally, select a Due Date. Due dates are used to organize and assign gradable items to grading periods in the Grade Center. If a student submits an assignment after the due date, the submission is identified as late in the Grade Center.
     
  7. You can either enter dates and time or press the icons on the right.

How to copy a course in Blackboard (PDF)

  1. Select Packages and Utilities in the Control Panel area of your developmental course (the source course which you want to pull out the content from).
     
  2. Choose Course Copy.
     
  3. In the Select Copy Type area, select Copy Course Materials into an Existing Course.
     
  4. Click Browse to locate the Destination Course ID.
     
  5. Search by Course ID, Instructor or Name/Description to access your course list.
     
  6. Select the button next to the Destination Course ID.
     
  7. Select the items you would like to copy (* If you want to copy all course materials, click on the Select All button under the Select Course Materials.) and click Submit. * You may need to scroll to the bottom right hand side of the screen to see the Submit button. An email will be sent once the Course Copy task is complete. Once this email is received in your St. John’s email account, check the destination course to verify that the selected materials were copied successfully from the original course. If you want to keep all previous posts but want to use the instructor’s name as the author’s name instead of Anonymous, click on the pull-down arrow (see screenshot below) and set the instructor’s name as author when the Set Author of Anonymous Posts window pops up.

    ​If you don’t want these Anonymous posts in your new course, you can delete them easily.
    Select the Anonymous posts which you want to delete.
    Click on the Delete button.

How to Upload a Syllabus to Blackboard (PDF)

  1. Go to your Blackboard Course
     
  2. Select the area in which you want to upload the syllabus, for example the Content Page: Select Build Content and Choose File.
     
  3. Name the item In this case we will name it “Syllabus” [This is the link that the students will click on]
     
  4. Select “Browse My Computer” Remember where you saved the file and navigate to it.
     
  5. Click on the filename and select Open.
     
  6. You will be returned to the Blackboard screen.
     
  7. Scroll up or down (if necessary) and click on the Submit button

How to create an Announcement in Blackboard - Blackboard Announcements

How to Create an Assignment in Blackboard - Blackboard Assignments

  1. From your course, click on a content folder which you want to add your assignment in.
     
  2. On the action bar, point to Assessments to access the drop-down list. Then select Assignment.
     
  3. On Create Assignment page, type a Name and your instruction.
     
  4. In the Instructions box, you can type in your instruction or attach a file with the instruction. Be sure to remind students to attach any required files to the assignment before clicking Submit. Inform students that their assignments are not completed until they are submitted.
     
  5. Optionally, in the Assignment Files section, you can attach a file with instructions to the assignment using Browse My Computer or Browse Content Collection.
     
  6. Optionally, select a Due Date. Due dates are used to organize and assign gradable items to grading periods in the Grade Center. If a student submits an assignment after the due date, the submission is identified as late in the Grade Center.
     
  7. You can either enter dates and time or press the icons on the right.

How to Create content in Blackboard - Blackboard Content

How to manage grades in Blackboard - Blackboard GradeBook 

How to send an Email to your entire class in Blackboard (PDF)

Please login Blackboard and go to the Blackboard course which you want to send email to your class, then follow the steps below

  1. Click on Course Tools from the Control Panel.
     
  2. Click Send Email from the expanded menu.
     
  3. Click on All Users. This will include students, instructors, TAs and Course Builders. There are additional options such as All/Select Groups, All Students Users, and Select Users
     
  4. Enter a Subject and Message. You may also use the Attach a File to send a document to your students but if it is course material, it’s recommended that you post the document in Blackboard.
     
  5. Click the red Submit button at the top right or bottom right.

Computer Labs

The Information Technology department at St. John's University maintains computer labs on all our campuses and locations. Every computer lab facility is connected to the University network, and all the lab computers are equipped with the latest software titles for Windows and Macintosh platforms.

Designated laptop work areas are available for St. John's students allowing them to connect to the wireless network in most of the St. John's University computer lab facilities. Students can bring in their laptop's and connect to the network, email and use the printing equipment. Both black and white and color printers are available in the computer labs for student use.

You must have a valid St. John's University ID card in order to use all Computer Labs.

Sullivan Hall, 1st Floor

Due to the state-mandated campus closing as a result of the COVID-19 Health Crisis, our computer labs will be closed until further notice.

DaSilva Academic Center

Due to the state-mandated campus closing as a result of the COVID-19 Health Crisis, our computer labs will be closed until further notice.

Due to the state-mandated campus closing as a result of the COVID-19 Health Crisis, our computer labs will be closed until further notice.

Due to the state-mandated campus closing as a result of the COVID-19 Health Crisis, our computer labs will be closed until further notice.

Classroom Technology

We look forward to providing your classroom and IT special event needs.

More than 90% of our classrooms on the Queens campus are equipped with the latest audiovisual technology, including wireless connectivity capabilities. The professor will find most if not all the resources for her/his lecture at his fingertips. Every podium is equipped with the latest CPU (workstation), Liquid Crystal Display (LCD), DVD/VCR player. We also provide a projector, speakers and screen to enhance your audio visual experience. All of these items are controlled from a single control panel. Every podium has numerous courtesy cables to help you connect your own laptop. An extra LAN wired- connection is provided for the laptop, as well as a USB extension port right on top of the podium for your convenience. Marillac Hall 135 and St. John Hall 111A are equipped with Polyvision Walk-and-Talk technologies. We also provide a videoconference direct link from Queens to Staten Island and the Rome Campus.

Reserve space for your special event, contact Conference Services at extension 7300.

Request a microphone and speaker for your event, contact Facilities Services at extension 6254. Requests for wireless microphones in Sullivan basement classrooms must also be directed to Facilities.

Submit your request two weeks in advance to best serve your IT equipment needs. Since we do not have an unlimited supply of special event support equipment, we can only honor your request on a first-come-first-serve basis, made within a 2-week lead time. 

The Classroom Support team is always striving to make your teaching experience at St. John’s University an enjoyable one. We are committed to service with excellence!

WEPA

WEPA print kiosks are available at many locations on Queens, Staten Island, and Manhattan campuses.

WEPA allows you to send your print jobs from on- or off-campus to the cloud and then release the print job at any of the kiosks.  You can send your print job from your desktop, laptop, or iOS/Android device.  Or you can print from your USB key at a kiosk. One sided or duplex printing options in color or black and white is available.

The printing can be charged against your Storm Card print allowance or any credit card.

How to use WEPA

In order to send a print job to WEPA, follow the steps below:

  1. Download the driver or App on your Computer or Smart Device
    1. PC: Download Windows Driver
    2. MAC: Download Mac Driver
    3. Android: Download App
    4. iOS: Download App
  2. Once the software is installed, you may proceed to submit a printing job to WEPA.

Submitting a print job using your PC or MAC

  1. Select the file you wish to print.
  2. Using the files Print Menu choose:
    • WEPA-BW or WEPA- Mono for Black and White
    • WEPA-Color for Color Printing
    • DUPLEX Gives you the option to print on both sides of a sheet of paper.
    • NOTE: Letter format (8.5”x11”) is the only supported option at this time. Make sure you format your printing to this size paper.
  3. Click Proceed to submit your print job to the cloud.
  4. When asked for authentication, use your St. John’s Network ID and Password.

Submitting a print job using your iOS Device

  1. Open the document you want to print and select the Open icon in the top right hand corner
  2. Select “Open in WEPA Print”
  3. Login with your St John’s Network ID and Password when prompted by the WEPA Print app
  4. Select the print options and number of copies to print 
  5. Tap “Send to WEPA” to upload your document to the cloud
  6. You will receive confirmation that your file has been uploaded.

Submitting a print job using your Android Device

  1. Open the “WEPA Print” app
  2. Login with your St John’s Network ID and Password when prompted by the WEPA Print app
  3. Select File to print
  4. Navigate to the folder storing your file and open the file to print
  5. Select the print options and number of copies to print 
  6. Tap “Send to WEPA” and the checkmark next to your file name confirming the file is ready to print

Printing your Job

Once you have submitted your job, you will need to have access to a WEPA kiosk which are currently located at the Queens campus to release your print job. 

  1. Visit any kiosk and touch the screen to start
  2. To login you can either:
    • Insert your Stormcard,
    • Six digit release code, or
    • Login with your St. John’s Network ID and password
  3. You will see a list of print jobs available to print
  4. Select the file(s) to print
  5. A pricing guide for the job(s) will be listed at the bottom of the screen.
  6. Select how you would pay to release you job(s). You can select:
    • Stormcard Flex dollars
    • WEPA Card
    • WEPA Account
    • Credit/Debit card (You are charged an additional $0.40 transaction fee if you choose this option.)

Your job will now begin to print.
Note: Once you have selected your payment option the transaction is complete. You cannot stop your print job at this point.

If you see that a kiosk is offline, please proceed to visit another WEPA location.

If you have any issues with your print job, please contact WEPA at 800-675-7639 or visit support.wepanow.com.

CAMPUS

TYPE

BUILDING

LOCATION

Manhattan

Color

101 Astor Place

2nd Fl, Library in Print Area

Manhattan

Color

101 Astor Place

Concourse Level, Lounge

Queens

Color

Dr. Andrew J. Bartilucci Center

Computer Lab, next to Clerical Desk

Queens

Color

Dr. Andrew J. Bartilucci Center

Computer Lab, next to entrance

Queens

Black & White

Carnesecca Arena

1st Fl, Rm 136

Queens

Color

Century Hall

1st Fl, Student Lounge

Queens

Color

D'Angelo Center

2nd Fl, across from Info Desk

Queens

Black & White

D'Angelo Center

2nd Fl, across from Info Desk

Queens

Color

D'Angelo Center

next to Concierge Desk

Queens

Black & White

D'Angelo Center

next to Concierge Desk

Queens

Color

Donovan Hall

1st Fl, Lobby

Queens

Color

Henley Residence

1st Fl, Ave Lounge, left of 707

Queens

Color

Henley Residence

1st Fl, Ave Lounge, right of 746

Queens

Color

Hollis Hall

2nd Fl, Lounge

Queens

Color

Belson Hall (Law)

1st Fl, Library Entrance

Queens

Color

Belson Hall (Law)

Ground Floor, Cafeteria

Queens

Color

Marillac Hall

Basement, Cafeteria, opp 1171

Queens

Black & White

Marillac Hall

Basement, Cafeteria, right of 1444

Queens

Black & White

Marillac Hall

Basement, Cafeteria, left of 1171

Queens

Color

Montgoris Hall

1st Fl, Cafeteria

Queens

Black & White

St. Albert Hall

1st Fl, outside Rm 105

Queens

Color

St. Augustine Hall (Library)

1st Fl, Rm 103

Queens

Black & White

St. Augustine Hall (Library)

1st Fl, Rm 105

Staten Island

Color

Campus Center

Lower Level, Cafeteria

Staten Island

Color

Kelleher Center

1st Fl, Lounge