Overhead shot of students sitting and walking through lobby

Information Technology

The Office of Information Technology is responsible for computing, communications, information, and wireless network services for students, faculty, and staff throughout the University community.


Information Security and Compliance Computer and Network Use Policy Student Laptop Support

IT Mission Statement

The mission of the St. John’s Information Technology Office is to facilitate collaborative innovation, and empower faculty, administration & staff to ensure the success of our students through secure, reliable, equitable, and integrated technology solutions. Our vision is to lead technical innovation through University partnerships, driving overall technology adoption, helping create efficiencies to enhance the student experience and the teaching, working, and learning environment, as well as creating a University digital strategy, prioritizing the shrinking of long-standing equity and accessibility gaps.

We strive to be EPIC:
• Efficient – Provide streamlined and timely technical service and lead by example
• Professional – Treat our community members and customers with respect and understand their perspectives and challenges
• Innovative – Use technology and technology solutions to solve problems and successfully advance the mission of the University
• Collaborative – Understanding technology is a powerful tool for the transformation of how we learn, work and collaborate with University and community partners, in an effort to provide equitable access to technology services and digital content

Information Technology offers the St. John's University community ongoing technical support. Learn more about technology at St. John's, and the ways Information Technology supports the University's ongoing commitment to preparing students for success in our changing world.

Business Hours

Office of Information Technology
(718) 990-5000

Monday – Friday: 7:30 a.m.– 7:30 p.m. EST

Please be aware that IT support is limited during University Holidays.

For assistance, including password resets, call the above number Monday - Friday: 7:30 A.M. - 7:30 P.M. Full IT support will resume on the next business day. 
A list of University planned holidays can be found here.

Submit a ticket to IT by filling out this form: 

Currently, we are experiencing higher than normal call volume, expect a delay in response time. We thank you for your patience during this time.






**Please note: If you are a student trying to submit a Remote Support Request concerning accessing your email, please first make sure that when trying to sign in to email, you enter your login information in the following format:

Firstname.LastName##@my.stjohns.edu (Ex. [email protected])
Password:   By default, unless you changed it: Capital S, lowercase j, Storm Card ID 9 number (Sj912345678) This is the same password you would use to login to on-campus wireless or to a computer on campus such as in a classroom or computer lab.

For Step-By-Step directions, please review the Single Sign-On instructions below.

Single Sign-On (https://Signon.stjohns.edu)

As a member of the St. John's Community, you have access to University technology services. Information Technology is working hard to consolidate the usernames and passwords used to access these technology services (e.g., email, UIS, Blackboard, etc.) using a new Single Sign-On system.  Since we are in the process of transitioning technology services, below is a list of transitioned services:

  • Banner (Faculty, Staff, and Administrators)
  • Email (for all St. John's community members)
  • 3D Printing (for all St. John’s Community members)
  • Apporto
  • Blackboard 
  • Canvas 
  • WebEx (for Faculty, Staff, and Administrators)
  • St. John's Connect 
  • Atrium 
  • Medicat, Online Patient Portal 

We will continue to update the community as the transition progresses.

To sign in, visit: https://signon.stjohns.edu

Multi-Factor Authentication FAQs

What is Multi-Factor Authentication (MFA) and why are we using it?

Multi-factor authentication is an additional layer of security added to an application when you sign on. It uses a method by which a user is asked to provide a second piece of verification, after entering their user id and password.

Weak or stolen user credentials are most commonly used to gain unauthorized access to systems. This extra, second level of identity verification – based on the premise of something the user has – helps further protect the University and our information assets from these authorized attacks.

How do I enroll in the service?

When you first logon to an application using this service, you will be prompted to enroll. As this service is implemented across the University, specific instructions on the enrollment process will be distributed to users of those applications.

What methods of MFA will be available to me?

There are three options for providing MFA. Users must choose at least one, but can register for multiple. Each option is outlined in greater detail in the instruction document provided to users, as their application is set up to use MFA. The three options are as follows:

  • Verification through use of mobile application (Okta Verify)
  • SMS Messaging (Text Messaging)
  • Voice Calling

How often will I need to use MFA?

Once you have authenticated on a device (laptop, desktop, mobile device, etc.), you will be asked to re- validate your MFA credentials every 30 days. Also, any new device used to logon will always be prompted upon initial authentication, including the use of new browser software (e.g. switching from Chrome to Internet Explorer).

What applications will currently use MFA?

Currently, Office 365 and the Banner Admin application are the applications using this service. In the upcoming months, the Office of Information Technology will be adding this service more broadly to other web-based applications.

Where do I go if I need technical support or have further questions?

For any technical support issues or questions about this service, please call the IT Service Desk at 718-990- 5000 (x5000) or visit stjohns.edu/ITremote to submit a ticket online. For every new device in which you have authenticated initially, you will receive an email notification. If you receive this notification and did not login to that location, please call the IT Service Desk immediately.

Access Request Forms

Access Request Forms can be found on the IT Support portal. Https://IThelp.stjohns.edu

These forms MUST be filled out by the supervisor of the person in need of additional access.

Health Wellness COVID Screening - St. John's University Connect App

Canvas Tips and FAQs

Canvas is a cloud based Learning Management System.   Accounts are now available in Okta for faculty at https://signon.stjohns.edu.

Canvas will be available for Fall 2020, in addition to Blackboard. Once your department assigns your courses and the are input into Canvas, you will be able to add your course material.  If you would like to prepare your work in Canvas prior to the start of Fall 2020, you can use the Blank Course provided.   

Below are resources and instructions to get started with Canvas and other tools used to complete common teaching tasks online. 

Access Canvas Course

Access St. John's University's Canvas LMS at signon.stjohns.edu.  Use your St. John's email address and password to log into Okta. Once you log into Okta, click on the app for Canvas.

Post a syllabus 

Upload your syllabus so that students will understand how to succeed in your course. 

How do I Use the Syllabus

How do I Edit the Syllabus

Post content

Create or upload readings and other material required for students to complete the course.

How to Create a Module

How to Create a Page

This guide provides instructors with the key actions and resources to shift to Canvas as quickly and seamlessly as possible. Log in to Canvas, and complete the following tasks to make courses live in Canvas.

1. Personalize Your Canvas Experience

Log in and edit personalized settings in Canvas that will get you started. Profile and User Settings let you control your personal information in Canvas.

Recommended Settings to personalize

  • User Profile Picture: When you interact with other users (in Conversations, Discussions, and when you give Feedback) your picture will appear
  • Ways to Contact: Fully customizable, additional email addresses and/or your mobile phone to enable text notifications can be added.
  • Web Services: Skype, LinkedIn, Twitter can be enabled here as additional ways to receive notifications

What are Profile and User Settings?

How to Change Your Settings?

2. Set the Stage for Learning in Canvas

Begin editing your Canvas homepage and add a course syllabus.

Home Page

The Course Home Page is the first view your students will see when they enter your course.  What should you know about the Home Page:

  • The choice is yours: Pick from the Course Activity Stream, Course Modules, Assignment List, Syllabus or a Front Page that you design to be the Home Page of your course
  • Information at your fingertips:  Users will see course navigation on the left, and the "To-Do" list and "Coming Up" sections on the right of the page
  • Add Announcements: By changing the course settings you can allow up to 15 recent Announcements to show on the Home Page.
  • Guide Students: Use Banners, Buttons, and Text to important areas of your course. 

How to Change a Course Home Page

How to set a Front Page as a Home Page

Course Syllabus

The Syllabus in Canvas makes it easy to communicate to your students exactly what will be required of them throughout the course in chronological order.  The syllabus is a snapshot of all assignments and graded materials for the course. Items and Dates in the Syllabus are automatically generated as you add graded assignments, quizzes, discussions, calendar events, etc.  Students can see all the work that will be done in the course with due dates listed in the Syllabus.

Syllabuses can be shared with users not currently enrolled in your course, if they are made public.  If you want, you can even set the syllabus to be the Home Page of your course so that students are reminded of assignments, tests, and other items on the Syllabus every time they open your course. 

How do I Use the Syllabus?

3. Organize the Week

Organize each week's materials, activities, and assignments to guide students in navigating your Canvas course.

What are Modules

Modules are how you can set the flow of your course.  You can organize content within your course by weeks, chapters, or however you want. You can create a flow so that students have to complete a module before they can view the next module in the flow.

Some benefits to using Modules:

  • Flexible structure: Create Modules in the way you regularly structure your course: Weeks, Units, Chapters, etc.
  • Flexible content: Add Assignments, Quizzes, Pages, Discussions, external links, external tools and much more to each Module.
  • Easy to customize: Reorder your Modules and the individual items within each Modules with an easy drag and drop interface
  • Create your own course flow: Students see a "Next" and "Previous" button to guide them through your Modules' flow
  • Add prerequisites/requirements: guide and control students as they experience the course the way you planned it 
  • Lock Modules: open Modules automatically on specific dates so you can plan and create content ahead of time.

Modules can be viewed, created, and edited in courses under the Module area in the course navigation.

How Do I Add a Module?

How Do I Edit a Module?

4. Publish Your Content

Make course content available to begin teaching through Canvas. Anything that you create or upload into Canvas will be either Published or Unpublished.  When something is unpublished, only you the instructor can see the content, this includes your entire course. 

Courses in your Dashboard will be categorized by Published and Unpublished courses.  You will have to publish your course so that students can access your course.  Once your course is Published, students in the course will be able to access it.

Publishing your course will give your students access to your course, but if content within your course is not published, they will not be able to interact with it. Because of this, you should be attentive on what you have published in your course and what you have unpublished in your course. Students cannot take a test, submit an assignment, or view a page if it is not published.

You can always unpublish content or courses, if needed. 

How Do I Publish a Course?

How Do I Publish / Unpublish a Page

How do I publish or unpublish a module as an Instructor?

How do I publish or unpublish an assignment as an instructor?

5. Invite Your Students

Access announcements and messaging features to welcome students to your course.


Announcements allow you to communicate with students about course activities and post course-related topics. If you have posted any announcements, students will see a notification on the course card when they log into Canvas. In addition to the notification, announcements are sent to students' emails immediately unless students have change their notification settings.

Announcements are sent to all members of the course and users are able to respond to an announcement or even react with a like to the announcement.  You are able to create an announcement in advance and have it posted at a specific time if you want.   

How do I add an Announcement?


Your course will need to be published before you can use the Canvas Inbox features to send emails to students in your course. The Canvas Inbox displays all Canvas Conversations (the internal messaging system in Canvas). Canvas Inbox is easy to use and is connected to your university email address. Canvas Conversations can be received via in Canvas, your email, or any Notification pathway that you linked to your profile and can be answered through any of these methods as well. 

All communication through the Inbox is saved in Canvas. Students enrolled in your course are pre-populated in your address book for quick communication. If you no longer need a conversation, you can always archive it so that it no longer appears, but if needed in the future you can always get the conversation back.

How do I Use the Inbox?

How to export your Blackboard course:

  1. Open the Blackboard Course that you would like to export.
  2. In the Course Management menu, select Packages and Utilities, then select Export/Archive Course.
  3. Select Export Common Cartridge Package on the right side of the window, above Date Created.
  4. Select Export on Common Cartridge 1.2 and click the Submit button on the bottom side of the window.
  5. A window with a purple ribbon appears when it has successfully queued the package. You will receive an email from Blackboard when your file is ready. you must receive the email or the file will not be listed. If you do not see your file listed, click Refresh.
  6. You will see your file coursename.imscc listed under File Name. To download the Common Cartridge file to your computer, click on the arrow at the end of the filename, and select Open. You will find your coursename.imscc file in your computer download file.

*Please check for any errors during the Blackboard Export process. Make sure to document the error, a screenshot would be best. Also, note the name of the file that you are exporting, ensure that it has the correct course file name.

How to Import a Common Cartridge into Canvas:

  1. Open the Canvas course that you want to import your content into. Click on Settings at the bottom of the navigation menu on the left.
  2. While on the Course Details page, on the right side of the screen, click Import Course Content.
  3. You will now be able to import. Choose the Content-Type: Common Cartridge 1.x Package
    For Source, you will browse your computer for the .imscc file for the Blackboard export.
    Under Content: select "All Content" option.
    Then, click the Import button to begin the import.
  4. Once import is started, a new import will populate under the "Current Jobs" section on the page. This will change to display the progress: Queued, Processing, Completed.

*Please check for any errors during the Canvas Import process. make sure to documents the error with a screenshot. Confirm that you are importing the correct course file.

Canvas Training and Troubleshooting

Contact Canvas Support - available 24 hours a day / 7 days a week

  1. Go to your Canvas Global Navigation Menu (located on the left side, at the bottom of the menu)
  2. Click the HELP button.
  3. Choose a preferred method of support: Phone, Email, Chat, Guides, Videos, or Webinars

Canvas Support is collaborating with the St. John's Academic Support team and will be notified if additional assistance is needed.

How to access Canvas guides and videos

Analytics and New Analytics

  • Course analytics show you activity, assignment submissions, grades, and student.
  • You can view analytics for both current and concluded courses.
  • Data is refreshed in Analytics every 24 hours. 
  • The new Analytics tool replaces the present analytics feature at the course and user levels in a future release.

Guide: Analytics and New Analytics (Links to an external site.)

Video:  New Analytics (Links to an external site.)



  • Leave a message for the entire class with video or audio comments.
  • Users can receive notifications via Facebook, Twitter, email, and text.
  •  Students can comment on an announcement if the instructor allows.
  • The Announcements appear on the User Dashboard.
  • Canvas can add RSS feeds.

Guide:  Announcements (Links to an external site.)

Video:  Announcements Overview (Links to an external site.)



  • You can set assignments with or without a deadline time.  
  • You can specify the format or file type to be submitted.
  • You can have graded or ungraded assignments.
  • The due date does not lock an assignment.
  • Available From and Available Until dates lock the assignment, but do not hide an assignment.

Guide:  Assignments (Links to an external site.)

Video:  Assignments Overview (Links to an external site.)


Attendance (Roll Call)

You can use the Attendance tool online or face-to-face courses.

Guide: Attendance (Roll Call) (Links to an external site.)

Video:  No video available.



You can add Assignment links to the Calendar, or create individual events on the Calendar

Guide:  Calendar (Links to an external site.)

Video:  Calendar Overview (Links to an external site.)



  • "Needs Grading" status is set after one post.
  • There is no Anonymous, Force Moderation, or Rating Option.
  • Threads are viewable on one screen.
  • Discussions can be threaded or unthreaded.
  • Use Discussions in place of Blackboard blogs

Guide:  Discussions (Links to an external site.)

Video:  Discussions Overview (Links to an external site.)



  • You can create a new ePortfolio in your user settings.
  • Document your projects, submissions, experiences and other work products
  • ePortfolios can be private or shared with students and other instructors,
  • Canvas allows you to export portfolios to a zip file.
  • ePortfolio allows private or public access.

Guide:  ePortfolios (Links to an external site.)

Video:  No video available.


External Apps (LTI)

  • Add external apps (third party apps)  that allow you to add new features to Canvas.
  • Canvas allows you to add external apps to a specific course or all your courses.

Guide:  Extrnal Apps (LTI) (Links to an external site.)


Files ePortfolios 

Files can be Viewable to students when the tool is enabled.

Guide:  Files (Links to an external site.)

Video:  Files Overview (Links to an external site.)


Grade and Speed Grader  

  • Sort assignment columns by their order in modules
  • Filter assignment by assignment group or by the module.
  • You can automatically apply grading rules too late and missing submissions.
  • Inline grading, rubrics, and comments (text, audio, video) are supported.

Guide:  Grades (Links to an external site.)

Video:  Gradebook Overview (Links to an external site.)

Guide:   SpeedGrader (Links to an external site.)

Video:  SpeedGrader Overview (Links to an external site.)



  • Group discussions can be gradable in Canvas with a single grade book column.
  • Announcements, Files, Collaborations, Conferences, and Discussions enabled in each group.  
  • Discussions allow you to assign to all groups at one time.

Guide:  Groups (Links to an external site.)

Video:  Groups Overview (Links to an external site.)



Inbox internal messaging within Canvas.

Guide:  Inbox (Links to an external site.)

Video:  No video available.


Modules ( Folders in Backboard)

  • Modules contain links to content and activities similar to folders and appear as a table of contents.
  • It can be navigated similar to Blackboard Learning Modules.

Guide:  Modules (Links to an external site.)

Video:  Modules Overview (Links to an external site.)



  • Pages contain versioning and can be 'rolled back' to a previous version.
  • Pages in Canvas are single paged wikis by default.   

Guide:  Pages (Links to an external site.)

Video:  Pages Overview (Links to an external site.)



  • Additional question types include Text, Multiple Dropdowns.
  • Use Date and Time feature to Auto-Submit Quizzes.
  • Graded Surveys give points to students that complete a survey.

Guide:  Quizzes Features (Links to an external site.)

Video:  Quizzes Overview (Links to an external site.)



  • Rubrics are based on Points or Point ranges (Free Form).
  • Rubrics give you the option to for grading or not.
  • Freeform (range) rubrics allow instructors to reuse their comments.
  • Rubrics cannot be attached to individual quiz questions.

Guide:  Rubrics (Links to an external site.)

Video:  Rubrics Overview (Links to an external site.)


 All Canvas Instructor Guides (Links to an external site.)

All Canvas Instructor Videos


To make your course ADA complaint, you can use the accessibility checker. To learn how to use the checker, go to How to use the Accessibility Checker.

A course can be a total of 500MB in size. In most cases, media files count for course size than any other data. Media files are generally video and audio files that reside within your course. We recommend that you place all media files in One Drive (where you have 1TB of storage), Panopto, or studio. Media files placed in these locations and then linked in your course do not count against your total course size.

Students are limited to 50MB. Files posted on a discussion board do not count towards the limit for the individual that posted the file or the course. Also, Files posted to an assignment do not count towards the threshold as long as they are graded. 

Cisco WebEx

Cisco WebEx is available to host online virtual sessions for your daily meetings, classes, group work, and even webinars.

Please see these instructions regarding how to log in to your WebEx account: 

How do I log in to my WebEx account?

There are three Centers you need to know about:

WebEx Meeting Center—Great for daily, weekly, even monthly meetings. Collaborate on group projects, present information, share applications, and collaborate on projects. Streamline your meetings with a centralized space for managing activities and information. 

WebEx Training Center— Great for holding training sessions and classes. Deliver highly interactive and effective online training using whiteboards and breakout sessions.

WebEx Event Center— Great for guest speakers and lectures, large communications meetings and webinars. Stage large-scale online events, or have the meeting available via online

Each WebEx center has a unique strength and meets different needs. Choosing the right tool for the job can help you get more done more easily.

Information Sharing
Real-time desktop, application, document, and web browser sharingYesYesYesDesktop and application sharing only
Whiteboards and annotation toolsYesYesYesAnnotation tools only
Video streaming onlyYesYesYesNo
Text chat and Q&A (managed and moderated)Text ChatYesYesText Chat
File transferYesYesAvailable on requestYes
Specialized Features
PollingInstant onlyYesYesNo
Program and campaign management and post-event surveysNoNoYesNo
Lead source tracking and enrollment scoringNoNoYesNo
Registration managementYesYesYesNo
Testing, instant grading, and instructor scoringNoYesNoNo
Breakout sessions and hands-on labsNoYesNoNo
Permissions-based remote controlYesYesYesYes
Attention IndicatorNoYesYes No
Connection Options
Operating system support (Windows, Mac, Linux, Solaris)YesYesYesYes
Join and attend from mobile devicesYesYes (Some features not available)NoNo
Email OnlyYesYesYesNo
Inbound support requestsN/AN/AN/AClick to Connect, WebEx WebACD
Other Tools and Options
Network-based RecordingYesYesYesYes
Microsoft Outlook and Lotus Notes integrationYesYesYesYes

Use the Meeting Center when you want to meeting and collaborate instantly with interactive online meetings.

Meeting Center allows you to:

  • Let attendees join meetings on the go with their mobile devices
  • Collaborate face to face with video
  • Share presentations, documents, applications, web browsers and desktops

Need Help?

How-Do-I videos can be accessed by going to WebEx Help website.

Use the Training Center when you want to create interactive online training sessions.

Training Center allows you to:

  • Customize registration to gather attendee information
  • Invite panelist to assist and manage an organized Q&A during the training
  • Stay in control of the training by monitoring audience attention
  • Breakout participants into private rooms for group discussion and role-playing
  • Test and grade participants to evaluate the training results
  • Capture and post session recording for self-paced learning and review

Need Help?

HowDoI videos can be accessed by going to http://HowDoI.WebEx.com

Use Event Center when you want to host large-scale, multimedia Web seminars and events.

Event Center allows you to:

  • Customize and automate registration for easy event organization
  • Automate email to organize events from invitations to follow-up

Need Help?

HowDoI videos can be accessed by going to http://HowDoI.WebEx.com


Blackboard can be accessed by logging in to https://signon.stjohns.edu and click on the BlackBoard app.

** If you have not logged in to the Sign-On portal yet, please see these instructions to set up your account: 
How do I log in to the Sign-On Portal?

Make Blackboard course available to Students in Blackboard (PDF)

  1. From your course, click on a content folder which you want to add your assignment in.
  2. On the action bar, point to Assessments to access the drop-down list. Then select Assignment.
  3. On Create Assignment page, type a Name and your instruction.
  4. In the Instructions box, you can type in your instruction or attach a file with the instruction. Be sure to remind students to attach any required files to the assignment before clicking Submit. Inform students that their assignments are not completed until they are submitted.
  5. Optionally, in the Assignment Files section, you can attach a file with instructions to the assignment using Browse My Computer or Browse Content Collection.
  6. Optionally, select a Due Date. Due dates are used to organize and assign gradable items to grading periods in the Grade Center. If a student submits an assignment after the due date, the submission is identified as late in the Grade Center.
  7. You can either enter dates and time or press the icons on the right.

How to copy a course in Blackboard (PDF)

  1. Select Packages and Utilities in the Control Panel area of your developmental course (the source course which you want to pull out the content from).
  2. Choose Course Copy.
  3. In the Select Copy Type area, select Copy Course Materials into an Existing Course.
  4. Click Browse to locate the Destination Course ID.
  5. Search by Course ID, Instructor or Name/Description to access your course list.
  6. Select the button next to the Destination Course ID.
  7. Select the items you would like to copy (* If you want to copy all course materials, click on the Select All button under the Select Course Materials.) and click Submit. * You may need to scroll to the bottom right hand side of the screen to see the Submit button. An email will be sent once the Course Copy task is complete. Once this email is received in your St. John’s email account, check the destination course to verify that the selected materials were copied successfully from the original course. If you want to keep all previous posts but want to use the instructor’s name as the author’s name instead of Anonymous, click on the pull-down arrow (see screenshot below) and set the instructor’s name as author when the Set Author of Anonymous Posts window pops up.

    ​If you don’t want these Anonymous posts in your new course, you can delete them easily.
    Select the Anonymous posts which you want to delete.
    Click on the Delete button.

How to Upload a Syllabus to Blackboard (PDF)

  1. Go to your Blackboard Course
  2. Select the area in which you want to upload the syllabus, for example the Content Page: Select Build Content and Choose File.
  3. Name the item In this case we will name it “Syllabus” [This is the link that the students will click on]
  4. Select “Browse My Computer” Remember where you saved the file and navigate to it.
  5. Click on the filename and select Open.
  6. You will be returned to the Blackboard screen.
  7. Scroll up or down (if necessary) and click on the Submit button

How to create an Announcement in Blackboard - Blackboard Announcements

How to Create an Assignment in Blackboard - Blackboard Assignments

  1. From your course, click on a content folder which you want to add your assignment in.
  2. On the action bar, point to Assessments to access the drop-down list. Then select Assignment.
  3. On Create Assignment page, type a Name and your instruction.
  4. In the Instructions box, you can type in your instruction or attach a file with the instruction. Be sure to remind students to attach any required files to the assignment before clicking Submit. Inform students that their assignments are not completed until they are submitted.
  5. Optionally, in the Assignment Files section, you can attach a file with instructions to the assignment using Browse My Computer or Browse Content Collection.
  6. Optionally, select a Due Date. Due dates are used to organize and assign gradable items to grading periods in the Grade Center. If a student submits an assignment after the due date, the submission is identified as late in the Grade Center.
  7. You can either enter dates and time or press the icons on the right.

How to Create content in Blackboard - Blackboard Content

How to manage grades in Blackboard - Blackboard GradeBook 

How to send an Email to your entire class in Blackboard (PDF)

Please login Blackboard and go to the Blackboard course which you want to send email to your class, then follow the steps below

  1. Click on Course Tools from the Control Panel.
  2. Click Send Email from the expanded menu.
  3. Click on All Users. This will include students, instructors, TAs and Course Builders. There are additional options such as All/Select Groups, All Students Users, and Select Users
  4. Enter a Subject and Message. You may also use the Attach a File to send a document to your students but if it is course material, it’s recommended that you post the document in Blackboard.
  5. Click the red Submit button at the top right or bottom right.

Preparing for the Classroom using WebEx

Classroom Technology

More than 90% of our classrooms on the all campus are equipped with the latest audiovisual technology, including wireless connectivity capabilities. The professor will find most, if not all, of the resources for her/his lecture at his fingertips. Every podium is equipped with a PC with a Windows 10 based operating system and LCD display, touchscreen in most classrooms.

The classrooms also have a projector and screen, or large main display, and speakers to enhance your audio visual experience. All of these items are controlled from a single control panel on the classroom podium. Every podium has various courtesy cables to help you connect your own laptop including adapters for multiple types of laptop connections. An extra USB extension port right on top of the podium for your convenience. A large percentage of rooms also feature built in webcams for performing a lecture capture.

Please call us at extension 5845 from the classroom, if you require any assistance. We are here to help you with any questions you may have.

The Office of Conference Services coordinates the use of University facilities and resources for campus departments.  To request space at any of our campuses, please complete the Internal Departments Reservation Form: Conference Service Request Form


The Classroom Support team is always striving to make your teaching experience at St. John’s University an enjoyable one. If you are in need of technology assistance while using a classroom, please call extension 5845, or (718) 990-5845.

Remote Teaching Tools

The list below includes University-supported technology tools that can be used if remote teaching is required. Should you need further assistance with any of the technologies, please contact Information Technology at (718) 990-5000, Monday - Friday 7:30 am to 7:30 pm. EST


Issues to Address

Possible Solutions

Establish a mode of communication you will use with your students in case of an emergency and ensure students all have access to and are aware of this communication method.


Make your syllabus available digitally.


Decide how you will distribute documents and readings during the disruption.


Designate a centralized online location where you can collect student submissions.


Think about how you would facilitate class discussions in the event of a disruption.


Consider capturing your lecture content for students to watch remotely.


Identify an option for holding class and/or office hours virtually in the event that several class meetings have to be cancelled.

Think about how you will handle evaluating student learning in an online space.


Settle on an option for providing students with grades and feedback on their work in the event of an emergency.

What Hardware requirements are needed to use Panopto and WebEx?


Remote Learning

Computer Labs

The Information Technology department at St. John's University maintains computer labs on all our campuses and locations. Every computer lab facility is connected to the University network, and all the lab computers are equipped with the latest software titles for Windows and Macintosh platforms.

Designated laptop work areas are available for St. John's students allowing them to connect to the wireless network in most of the St. John's University computer lab facilities. Students can bring in their laptop's and connect to the network, email and use the printing equipment. Both black and white and color printers are available in the computer labs for student use.

You must have a valid St. John's University ID card in order to use all Computer Labs.

Sullivan Hall, 1st Floor

Monday to Thursday: 8 a.m. to 5:30 p.m.

Friday: 8 a.m. to 3 p.m.

Saturday and Sunday: CLOSED

DaSilva Academic Center

Monday to Thursday: 8:30 a.m. - 7:00 p.m.

Friday:  8:30 a.m. - 4:30 p.m.

Saturday and Sunday: CLOSED

Second Floor - Room 204

Monday to Thursday: 8:30 a.m.to 8:00 p.m.

Friday, Saturday, and Sunday: CLOSED

Due to the state-mandated campus closing as a result of the COVID-19 Health Crisis, our computer labs will be closed until further notice.

Wireless Printing

Wireless printing is available in different locations around the campus, utilizing a couple of platforms.

WEPA allows you to send your print jobs from on- or off-campus to the cloud and then release the print job at any of the stand-alone kiosks.  You can send your print job from your desktop, laptop, or iOS/Android device.  Or you can print from your USB key at a kiosk. One sided or duplex printing options in color or black and white is available.

PRINT CENTER allows you to print from any computer to a printer in a computer lab, such as: Sullivan Hall Computer Lab, Financial Lab, Library, Bartilluci Center. Also, available on Staten Island Campus, Manhattan Campus, and Long Island Graduate Center.

WEPA print kiosks are available at many locations on Queens, Staten Island, and Manhattan campuses.

The printing can be charged against your Storm Card print allowance or any credit card.

How to use WEPA

In order to send a print job to WEPA, follow the steps below:

  1. Download the driver or App on your Computer or Smart Device
    1. PC: Download Windows Driver
    2. MAC: Download Mac Driver
    3. Android: Download App
    4. iOS: Download App
  2. Once the software is installed, you may proceed to submit a printing job to WEPA.

Submitting a print job using your PC or MAC

  1. Select the file you wish to print.
  2. Using the files Print Menu choose:
    • WEPA-BW or WEPA- Mono for Black and White
    • WEPA-Color for Color Printing
    • DUPLEX Gives you the option to print on both sides of a sheet of paper.
    • NOTE: Letter format (8.5”x11”) is the only supported option at this time. Make sure you format your printing to this size paper.
  3. Click Proceed to submit your print job to the cloud.
  4. When asked for authentication, use your St. John’s Network ID and Password.

Submitting a print job using your iOS Device

  1. Open the document you want to print and select the Open icon in the top right hand corner
  2. Select “Open in WEPA Print”
  3. Login with your St John’s Network ID and Password when prompted by the WEPA Print app
  4. Select the print options and number of copies to print 
  5. Tap “Send to WEPA” to upload your document to the cloud
  6. You will receive confirmation that your file has been uploaded.

Submitting a print job using your Android Device

  1. Open the “WEPA Print” app
  2. Login with your St John’s Network ID and Password when prompted by the WEPA Print app
  3. Select File to print
  4. Navigate to the folder storing your file and open the file to print
  5. Select the print options and number of copies to print 
  6. Tap “Send to WEPA” and the checkmark next to your file name confirming the file is ready to print

Printing your Job

Once you have submitted your job, you will need to have access to a WEPA kiosk which are currently located at the Queens campus to release your print job. 

  1. Visit any kiosk and touch the screen to start
  2. To login you can either:
    • Insert your Stormcard,
    • Six digit release code, or
    • Login with your St. John’s Network ID and password
  3. You will see a list of print jobs available to print
  4. Select the file(s) to print
  5. A pricing guide for the job(s) will be listed at the bottom of the screen.
  6. Select how you would pay to release you job(s). You can select:
    • Stormcard Flex dollars
    • WEPA Card
    • WEPA Account
    • Credit/Debit card (You are charged an additional $0.40 transaction fee if you choose this option.)

Your job will now begin to print.
Note: Once you have selected your payment option the transaction is complete. You cannot stop your print job at this point.

If you see that a kiosk is offline, please proceed to visit another WEPA location.

If you have any issues with your print job, please contact WEPA at 800-675-7639 or visit support.wepanow.com.







101 Astor Place

2nd Fl, Library in Print Area



101 Astor Place

Concourse Level, Lounge



Dr. Andrew J. Bartilucci Center

Computer Lab, next to Clerical Desk



Dr. Andrew J. Bartilucci Center

Computer Lab, next to entrance


Black & White

Carnesecca Arena

1st Fl, Rm 136



Century Hall

1st Fl, Student Lounge



D'Angelo Center

2nd Fl, across from Info Desk


Black & White

D'Angelo Center

2nd Fl, across from Info Desk



D'Angelo Center

next to Concierge Desk


Black & White

D'Angelo Center

next to Concierge Desk



Donovan Hall

1st Fl, Lobby



Henley Residence

1st Fl, Ave Lounge, left of 707



Henley Residence

1st Fl, Ave Lounge, right of 746



Hollis Hall

2nd Fl, Lounge



Belson Hall (Law)

1st Fl, Library Entrance



Belson Hall (Law)

Ground Floor, Cafeteria



Marillac Hall

Basement, Cafeteria, opp 1171


Black & White

Marillac Hall

Basement, Cafeteria, right of 1444


Black & White

Marillac Hall

Basement, Cafeteria, left of 1171



Montgoris Hall

1st Fl, Cafeteria


Black & White

St. Albert Hall

1st Fl, outside Rm 105



St. Augustine Hall (Library)

1st Fl, Rm 103


Black & White

St. Augustine Hall (Library)

1st Fl, Rm 105

Staten Island


Campus Center

Lower Level, Cafeteria

Staten Island


Kelleher Center

1st Fl, Lounge

For wireless printing in Sullivan Hall Computer Lab, Financial Lab, Library, Bartilucci Center. Also, available on Staten Island Campus, Manhattan Campus, and Long Island Graduate Center.

For instructions:  www.stjohns.edu/WirelessPrinting

In order to print, login to: https://printcenter.stjohns.edu/

Academic Software Programs for Lab/Classrooms

Adobe Software and Programs:

Adobe Design and Web Premium CS6

University License

Adobe Acrobat Professional X

University License

Adobe Creative Suite 2019

Dept. License

Adobe Flash for Firefox

University License

Adobe Flash for Chrome

University License

Certification Practice and Exam Software:

Compass/ Certiport, ver.

Dept. License

GMetrix_SMS, ver. 6.1.1028

Dept. License

Computer Science Programs:

Anaconda3, ver. 4.4.0

Open source

Cisco Packet Tracer, ver. 7.1

Dept. License

Eclipse IDE, with GIT plugin

Open source

Git, ver.

Open source

Java JDK Development Kit

Open source

Java JRE

Open source

MY SQL Bench, ver 6.3.9

Open source

MY SQL Shell, ver. 1.0.10

Open source

NetBeans, Include Git

Open source

Oracle SQL Developer ver. 2017

Dept. License

Python, ver. 3.6.1

Open source

Putty, ver. 0.700

Open source

R for Windows, ver. 3.6

Open source

R studio desktop, ver. 1.0.153

Open source

Rapid Miner, ver. 9.0.1

Dept. License

SSH Terminal & FTP Client

Open source

True Basic Bronze

Open source


Open source

VMWare Workstation, ver. 15 Pro

University License

Weka, ver. 3.8.1

Open source

Financial Software:

Bloomberg Program, ver. 2018.1.0

Dept. License

Decision Tools Suite 7 @RISK, ver. 7.6.0

University License

Eviews, ver. 10

University License

FactSet, ver. 2018

Dept. License

PHStat, ver. 4.1.0

Dept. License

SNLx, ver. 1.0.19102.1

Dept. License

Graphic and 3D Animation Application:

AutoDesk Maya 2019.1

Dept. License

Autodesk Maya 2018.6

Dept. License


Dept. License

Autodesk Mudbox 2019

Dept. License

Blender 2.81.1

Open Source

Foundry Mari

  • Modo
  • Nuke
  • Nukex
  • Nuke Studio
  • Caravrmaint_Nuke
  • Katana
  • Katana_r
  • 3delight

Dept. License


MeshMixer 3.5

Open Source


University Owned

Twine 2.5.3

Open Source

Substance Painter 2019

Dept. License

Unity 2019

Dept. License

Internet Browsers:

Microsoft Edge

University License

Microsoft IE 11.0

University License

Google Chrome

University License

Mozilla Firefox

University License

Lab/Classroom Management Software:

Faronics InSight, ver. 8.0

University License

Respondus ver.

Dept. License

Learning Disabilities Software:

Freedom Scientific – JAWs 2018

Dept. License

Lecture Capture, Classroom Response and Interactive Whiteboard Programs:

Doceri, ver. 2.1.6

Open source

Open Sankore, ver. 1.5.2

Open source

Panopto, ver. 7.1.0

University License

Poll Everywhere, ver. 2.12.2

University License

Turning Point, ver. 8.2.0

Dept. License

Mapping Software:

ArcGIS for Desktop, ver. 10.7

University License

Mathematical/Engineering Software:

MathWorks, ver. R2018

University License

Scientific WorkPlace, ver. 6.0.29

Dept. License

Maplesoft, ver. 2018

University License

Microsoft Software and Programs:

Microsoft Office 2016 32Bit

University License

Microsoft SQL Server

Dept. License

Microsoft Visual Studio

Dept. License

Printing/3D Programs:

WEPA Printing Apps

University License

Makerbot Print

Dept. License

Cloud 3DPrinterOS

University License


Dept. License


Open Source


Statistical/Analytics Software:

Atlast Ti, ver. 8.4.0

Dept. License

IBM SPSS 24 For Windows

University License

IBM AMOS 24 For Windows

University License

IBM SPSS 25 For Windows

University License

IBM AMOS 25 For Windows

University License

Minitab 18

University License

Microsoft BI

University License

SAS Education Analytic Suite, ver. TS1M6

University License

Stata IC, ver. 15

Dept. License

Tableau, ver. 2018.1.3

University License

Video Conferencing, Online Meeting and Screen Share Programs:

Cisco WebEX, ver. 33.3

University License

Video Player Program:

VLC version 3.0.6

Open source

Virus Protection Program:

McAfee for Windows 10

University License

McAfee for MacOS

University License


To obtain the software, please go to the following link to apply:

Software Request Forms

VPN - CiscoAnyConnect (SJU-Owned Devices ONLY)

UIS log in Tips