The Office of Information Technology is responsible for computing, communications, information, and wireless network services for students, faculty, and staff throughout the University community.
The mission of the St. John’s Information Technology Office is to facilitate collaborative innovation, and empower faculty, administration & staff to ensure the success of our students through secure, reliable, equitable, and integrated technology solutions. Our vision is to lead technical innovation through University partnerships, driving overall technology adoption, helping create efficiencies to enhance the student experience and the teaching, working, and learning environment, as well as creating a University digital strategy, prioritizing the shrinking of long-standing equity and accessibility gaps.
We strive to be EPIC:
• Efficient – Provide streamlined and timely technical service and lead by example
• Professional – Treat our community members and customers with respect and understand their perspectives and challenges
• Innovative – Use technology and technology solutions to solve problems and successfully advance the mission of the University
• Collaborative – Understanding technology is a powerful tool for the transformation of how we learn, work and collaborate with University and community partners, in an effort to provide equitable access to technology services and digital content
Information Technology offers the St. John's University community ongoing technical support. Learn more about technology at St. John's, and the ways Information Technology supports the University's ongoing commitment to preparing students for success in our changing world.
Office of Information Technology
Monday – Friday: 7:30 a.m.– 7:30 p.m. EST
Please be aware that IT support is limited during University Holidays.
For assistance, including password resets, call the above number Monday - Friday: 7:30 A.M. - 7:30 P.M. Full IT support will resume on the next business day.
A list of University planned holidays can be found here.
Submit a ticket to IT by filling out this form:
**Please note: If you are a student trying to submit a Remote Support Request concerning accessing your email, please first make sure that when trying to sign in to email, you enter your login information in the following format:Username: Firstname.LastNamefirstname.lastname@example.org (Ex. [email protected])Password: By default, unless you changed it: Capital S, lowercase j, Storm Card ID 9 number (Sj912345678) This is the same password you would use to login to on-campus wireless or to a computer on campus such as in a classroom or computer lab.For Step-By-Step directions, please review the Single Sign-On instructions below.
As a member of the St. John's Community, you have access to University technology services. Information Technology is working hard to consolidate the usernames and passwords used to access these technology services (e.g., email, UIS, Blackboard, etc.) using a new Single Sign-On system. Since we are in the process of transitioning technology services, below is a list of transitioned services:
We will continue to update the community as the transition progresses.
Single Sign-on Instructions
To sign in, visit: https://signon.stjohns.edu
Multi-Factor Authentication FAQs
Multi-factor authentication is an additional layer of security added to an application when you sign on. It uses a method by which a user is asked to provide a second piece of verification, after entering their user id and password.
Weak or stolen user credentials are most commonly used to gain unauthorized access to systems. This extra, second level of identity verification – based on the premise of something the user has – helps further protect the University and our information assets from these authorized attacks.
When you first logon to an application using this service, you will be prompted to enroll. As this service is implemented across the University, specific instructions on the enrollment process will be distributed to users of those applications.
There are three options for providing MFA. Users must choose at least one, but can register for multiple. Each option is outlined in greater detail in the instruction document provided to users, as their application is set up to use MFA. The three options are as follows:
Once you have authenticated on a device (laptop, desktop, mobile device, etc.), you will be asked to re- validate your MFA credentials every 30 days. Also, any new device used to logon will always be prompted upon initial authentication, including the use of new browser software (e.g. switching from Chrome to Internet Explorer).
Currently, Office 365 and the Banner Admin application are the applications using this service. In the upcoming months, the Office of Information Technology will be adding this service more broadly to other web-based applications.
For any technical support issues or questions about this service, please call the IT Service Desk at 718-990- 5000 (x5000) or visit stjohns.edu/ITremote to submit a ticket online. For every new device in which you have authenticated initially, you will receive an email notification. If you receive this notification and did not login to that location, please call the IT Service Desk immediately.
Access Request Forms can be found on the IT Support portal. Https://IThelp.stjohns.edu
These forms MUST be filled out by the supervisor of the person in need of additional access.
Account Access Request Form Instructions
Health Screening Instructions
Canvas is a cloud based Learning Management System. Accounts are now available in Okta for faculty at https://signon.stjohns.edu.
Canvas will be available for Fall 2020, in addition to Blackboard. Once your department assigns your courses and the are input into Canvas, you will be able to add your course material. If you would like to prepare your work in Canvas prior to the start of Fall 2020, you can use the Blank Course provided.
Below are resources and instructions to get started with Canvas and other tools used to complete common teaching tasks online.
Access St. John's University's Canvas LMS at signon.stjohns.edu. Use your St. John's email address and password to log into Okta. Once you log into Okta, click on the app for Canvas.
Upload your syllabus so that students will understand how to succeed in your course.
How do I Use the Syllabus
How do I Edit the Syllabus
Create or upload readings and other material required for students to complete the course.
How to Create a Module
How to Create a Page
This guide provides instructors with the key actions and resources to shift to Canvas as quickly and seamlessly as possible. Log in to Canvas, and complete the following tasks to make courses live in Canvas.
Log in and edit personalized settings in Canvas that will get you started. Profile and User Settings let you control your personal information in Canvas.
What are Profile and User Settings?
How to Change Your Settings?
Begin editing your Canvas homepage and add a course syllabus.
The Course Home Page is the first view your students will see when they enter your course. What should you know about the Home Page:
How to Change a Course Home Page
How to set a Front Page as a Home Page
The Syllabus in Canvas makes it easy to communicate to your students exactly what will be required of them throughout the course in chronological order. The syllabus is a snapshot of all assignments and graded materials for the course. Items and Dates in the Syllabus are automatically generated as you add graded assignments, quizzes, discussions, calendar events, etc. Students can see all the work that will be done in the course with due dates listed in the Syllabus.
Syllabuses can be shared with users not currently enrolled in your course, if they are made public. If you want, you can even set the syllabus to be the Home Page of your course so that students are reminded of assignments, tests, and other items on the Syllabus every time they open your course.
How do I Use the Syllabus?
Organize each week's materials, activities, and assignments to guide students in navigating your Canvas course.
Modules are how you can set the flow of your course. You can organize content within your course by weeks, chapters, or however you want. You can create a flow so that students have to complete a module before they can view the next module in the flow.
Some benefits to using Modules:
Modules can be viewed, created, and edited in courses under the Module area in the course navigation.
How Do I Add a Module?
How Do I Edit a Module?
Make course content available to begin teaching through Canvas. Anything that you create or upload into Canvas will be either Published or Unpublished. When something is unpublished, only you the instructor can see the content, this includes your entire course.
Courses in your Dashboard will be categorized by Published and Unpublished courses. You will have to publish your course so that students can access your course. Once your course is Published, students in the course will be able to access it.
Publishing your course will give your students access to your course, but if content within your course is not published, they will not be able to interact with it. Because of this, you should be attentive on what you have published in your course and what you have unpublished in your course. Students cannot take a test, submit an assignment, or view a page if it is not published.
You can always unpublish content or courses, if needed.
How Do I Publish a Course?
How Do I Publish / Unpublish a Page
How do I publish or unpublish a module as an Instructor?
How do I publish or unpublish an assignment as an instructor?
Access announcements and messaging features to welcome students to your course.
Announcements allow you to communicate with students about course activities and post course-related topics. If you have posted any announcements, students will see a notification on the course card when they log into Canvas. In addition to the notification, announcements are sent to students' emails immediately unless students have change their notification settings.
Announcements are sent to all members of the course and users are able to respond to an announcement or even react with a like to the announcement. You are able to create an announcement in advance and have it posted at a specific time if you want.
How do I add an Announcement?
Your course will need to be published before you can use the Canvas Inbox features to send emails to students in your course. The Canvas Inbox displays all Canvas Conversations (the internal messaging system in Canvas). Canvas Inbox is easy to use and is connected to your university email address. Canvas Conversations can be received via in Canvas, your email, or any Notification pathway that you linked to your profile and can be answered through any of these methods as well.
All communication through the Inbox is saved in Canvas. Students enrolled in your course are pre-populated in your address book for quick communication. If you no longer need a conversation, you can always archive it so that it no longer appears, but if needed in the future you can always get the conversation back.
How do I Use the Inbox?
*Please check for any errors during the Blackboard Export process. Make sure to document the error, a screenshot would be best. Also, note the name of the file that you are exporting, ensure that it has the correct course file name.
*Please check for any errors during the Canvas Import process. make sure to documents the error with a screenshot. Confirm that you are importing the correct course file.
Contact Canvas Support - available 24 hours a day / 7 days a week
Canvas Support is collaborating with the St. John's Academic Support team and will be notified if additional assistance is needed.
Guide: Analytics and New Analytics (Links to an external site.)
Video: New Analytics (Links to an external site.)
Guide: Announcements (Links to an external site.)
Video: Announcements Overview (Links to an external site.)
Guide: Assignments (Links to an external site.)
Video: Assignments Overview (Links to an external site.)
You can use the Attendance tool online or face-to-face courses.
Guide: Attendance (Roll Call) (Links to an external site.)
Video: No video available.
You can add Assignment links to the Calendar, or create individual events on the Calendar
Guide: Calendar (Links to an external site.)
Video: Calendar Overview (Links to an external site.)
Guide: Discussions (Links to an external site.)
Video: Discussions Overview (Links to an external site.)
Guide: ePortfolios (Links to an external site.)
Guide: Extrnal Apps (LTI) (Links to an external site.)
Files can be Viewable to students when the tool is enabled.
Guide: Files (Links to an external site.)
Video: Files Overview (Links to an external site.)
Guide: Grades (Links to an external site.)
Video: Gradebook Overview (Links to an external site.)
Guide: SpeedGrader (Links to an external site.)
Video: SpeedGrader Overview (Links to an external site.)
Guide: Groups (Links to an external site.)
Video: Groups Overview (Links to an external site.)
Inbox internal messaging within Canvas.
Guide: Inbox (Links to an external site.)
Guide: Modules (Links to an external site.)
Video: Modules Overview (Links to an external site.)
Guide: Pages (Links to an external site.)
Video: Pages Overview (Links to an external site.)
Guide: Quizzes Features (Links to an external site.)
Video: Quizzes Overview (Links to an external site.)
Guide: Rubrics (Links to an external site.)
Video: Rubrics Overview (Links to an external site.)
All Canvas Instructor Guides (Links to an external site.)
All Canvas Instructor Videos
Canvas Instructor Guide
Canvas Community Homepage
Canvas LMS on YouTube
Training on LinkedIn Learning
(If you need assistance logging in to LinkedIn Learning, please see SJU HR Training and Development)
To make your course ADA complaint, you can use the accessibility checker. To learn how to use the checker, go to How to use the Accessibility Checker.
A course can be a total of 500MB in size. In most cases, media files count for course size than any other data. Media files are generally video and audio files that reside within your course. We recommend that you place all media files in One Drive (where you have 1TB of storage), Panopto, or studio. Media files placed in these locations and then linked in your course do not count against your total course size.
Students are limited to 50MB. Files posted on a discussion board do not count towards the limit for the individual that posted the file or the course. Also, Files posted to an assignment do not count towards the threshold as long as they are graded.
How Do I Cross-List in Canvas?
Cisco WebEx is available to host online virtual sessions for your daily meetings, classes, group work, and even webinars.
Please see these instructions regarding how to log in to your WebEx account:
How do I log in to my WebEx account?There are three Centers you need to know about:WebEx Meeting Center—Great for daily, weekly, even monthly meetings. Collaborate on group projects, present information, share applications, and collaborate on projects. Streamline your meetings with a centralized space for managing activities and information. WebEx Training Center— Great for holding training sessions and classes. Deliver highly interactive and effective online training using whiteboards and breakout sessions.WebEx Event Center— Great for guest speakers and lectures, large communications meetings and webinars. Stage large-scale online events, or have the meeting available via online
How to Start / Schedule WebEx Meetings
For Faculty and Staff
WebEx Attendee and Participant Guide
Each WebEx center has a unique strength and meets different needs. Choosing the right tool for the job can help you get more done more easily.
Use the Meeting Center when you want to meeting and collaborate instantly with interactive online meetings.
Meeting Center allows you to:
How-Do-I videos can be accessed by going to WebEx Help website.
Use the Training Center when you want to create interactive online training sessions.
Training Center allows you to:
HowDoI videos can be accessed by going to http://HowDoI.WebEx.com
Use Event Center when you want to host large-scale, multimedia Web seminars and events.
Event Center allows you to:
Setting up and Facilitating Breakout Sessions in WebEx Events
How do I create an attendance report from WebEx?
Automatic Breakout Sessions
Manual Breakout Sessions
Blackboard can be accessed by logging in to https://signon.stjohns.edu and click on the BlackBoard app.
** If you have not logged in to the Sign-On portal yet, please see these instructions to set up your account: How do I log in to the Sign-On Portal?
Please login Blackboard and go to the Blackboard course which you want to send email to your class, then follow the steps below
Classroom Podium WebEx instructions
WebEx in the Classroom - Best Practices
More than 90% of our classrooms on the all campus are equipped with the latest audiovisual technology, including wireless connectivity capabilities. The professor will find most, if not all, of the resources for her/his lecture at his fingertips. Every podium is equipped with a PC with a Windows 10 based operating system and LCD display, touchscreen in most classrooms.
The classrooms also have a projector and screen, or large main display, and speakers to enhance your audio visual experience. All of these items are controlled from a single control panel on the classroom podium. Every podium has various courtesy cables to help you connect your own laptop including adapters for multiple types of laptop connections. An extra USB extension port right on top of the podium for your convenience. A large percentage of rooms also feature built in webcams for performing a lecture capture.
Please call us at extension 5845 from the classroom, if you require any assistance. We are here to help you with any questions you may have.
Classroom Technology Guide
Preparing for the Classroom Using WebEx
The Office of Conference Services coordinates the use of University facilities and resources for campus departments. To request space at any of our campuses, please complete the Internal Departments Reservation Form: Conference Service Request Form
The Classroom Support team is always striving to make your teaching experience at St. John’s University an enjoyable one. If you are in need of technology assistance while using a classroom, please call extension 5845, or (718) 990-5845.
WebExTips To Design A Virtual Course
Classroom Podium Instructions
The list below includes University-supported technology tools that can be used if remote teaching is required. Should you need further assistance with any of the technologies, please contact Information Technology at (718) 990-5000, Monday - Friday 7:30 am to 7:30 pm. EST
Issues to Address
Establish a mode of communication you will use with your students in case of an emergency and ensure students all have access to and are aware of this communication method.
Make your syllabus available digitally.
Decide how you will distribute documents and readings during the disruption.
Designate a centralized online location where you can collect student submissions.
Think about how you would facilitate class discussions in the event of a disruption.
Consider capturing your lecture content for students to watch remotely.
Identify an option for holding class and/or office hours virtually in the event that several class meetings have to be cancelled.
Think about how you will handle evaluating student learning in an online space.
Settle on an option for providing students with grades and feedback on their work in the event of an emergency.
What Hardware requirements are needed to use Panopto and WebEx?
How do I connect to the Internet off campus?
The Information Technology department at St. John's University maintains computer labs on all our campuses and locations. Every computer lab facility is connected to the University network, and all the lab computers are equipped with the latest software titles for Windows and Macintosh platforms.
Designated laptop work areas are available for St. John's students allowing them to connect to the wireless network in most of the St. John's University computer lab facilities. Students can bring in their laptop's and connect to the network, email and use the printing equipment. Both black and white and color printers are available in the computer labs for student use.
You must have a valid St. John's University ID card in order to use all Computer Labs.
Monday to Thursday: 8 a.m. to 5:30 p.m.
Friday: 8 a.m. to 3 p.m.
Saturday and Sunday: CLOSED
Monday to Thursday: 8:30 a.m. - 7:00 p.m.
Friday: 8:30 a.m. - 4:30 p.m.
Second Floor - Room 204
Monday to Thursday: 8:30 a.m.to 8:00 p.m.
Friday, Saturday, and Sunday: CLOSED
Due to the state-mandated campus closing as a result of the COVID-19 Health Crisis, our computer labs will be closed until further notice.
Wireless printing is available in different locations around the campus, utilizing a couple of platforms.
WEPA allows you to send your print jobs from on- or off-campus to the cloud and then release the print job at any of the stand-alone kiosks. You can send your print job from your desktop, laptop, or iOS/Android device. Or you can print from your USB key at a kiosk. One sided or duplex printing options in color or black and white is available.
PRINT CENTER allows you to print from any computer to a printer in a computer lab, such as: Sullivan Hall Computer Lab, Financial Lab, Library, Bartilluci Center. Also, available on Staten Island Campus, Manhattan Campus, and Long Island Graduate Center.
WEPA print kiosks are available at many locations on Queens, Staten Island, and Manhattan campuses.
The printing can be charged against your Storm Card print allowance or any credit card.
Once you have submitted your job, you will need to have access to a WEPA kiosk which are currently located at the Queens campus to release your print job.
Your job will now begin to print.Note: Once you have selected your payment option the transaction is complete. You cannot stop your print job at this point.
If you see that a kiosk is offline, please proceed to visit another WEPA location.
If you have any issues with your print job, please contact WEPA at 800-675-7639 or visit support.wepanow.com.
101 Astor Place
2nd Fl, Library in Print Area
Concourse Level, Lounge
Dr. Andrew J. Bartilucci Center
Computer Lab, next to Clerical Desk
Computer Lab, next to entrance
Black & White
1st Fl, Rm 136
1st Fl, Student Lounge
2nd Fl, across from Info Desk
next to Concierge Desk
1st Fl, Lobby
1st Fl, Ave Lounge, left of 707
1st Fl, Ave Lounge, right of 746
2nd Fl, Lounge
Belson Hall (Law)
1st Fl, Library Entrance
Ground Floor, Cafeteria
Basement, Cafeteria, opp 1171
Basement, Cafeteria, right of 1444
Basement, Cafeteria, left of 1171
1st Fl, Cafeteria
St. Albert Hall
1st Fl, outside Rm 105
St. Augustine Hall (Library)
1st Fl, Rm 103
1st Fl, Rm 105
Lower Level, Cafeteria
1st Fl, Lounge
For wireless printing in Sullivan Hall Computer Lab, Financial Lab, Library, Bartilucci Center. Also, available on Staten Island Campus, Manhattan Campus, and Long Island Graduate Center.
For instructions: www.stjohns.edu/WirelessPrinting
In order to print, login to: https://printcenter.stjohns.edu/
Adobe Design and Web Premium CS6
Adobe Acrobat Professional X
Adobe Creative Suite 2019
Adobe Flash for Firefox
Adobe Flash for Chrome
Compass/ Certiport, ver. 22.214.171.124
GMetrix_SMS, ver. 6.1.1028
Anaconda3, ver. 4.4.0
Cisco Packet Tracer, ver. 7.1
Eclipse IDE, with GIT plugin
Git, ver. 126.96.36.199
Java JDK Development Kit
MY SQL Bench, ver 6.3.9
MY SQL Shell, ver. 1.0.10
NetBeans, Include Git
Oracle SQL Developer ver. 2017
Python, ver. 3.6.1
Putty, ver. 0.700
R for Windows, ver. 3.6
R studio desktop, ver. 1.0.153
Rapid Miner, ver. 9.0.1
SSH Terminal & FTP Client
True Basic Bronze
VMWare Workstation, ver. 15 Pro
Weka, ver. 3.8.1
Bloomberg Program, ver. 2018.1.0
Decision Tools Suite 7 @RISK, ver. 7.6.0
Eviews, ver. 10
FactSet, ver. 2018
PHStat, ver. 4.1.0
SNLx, ver. 1.0.19102.1
AutoDesk Maya 2019.1
Autodesk Maya 2018.6
Autodesk Mudbox 2019
Substance Painter 2019
Microsoft IE 11.0
Faronics InSight, ver. 8.0
Respondus ver. 2.0.4.05
Freedom Scientific – JAWs 2018
Doceri, ver. 2.1.6
Open Sankore, ver. 1.5.2
Panopto, ver. 7.1.0
Poll Everywhere, ver. 2.12.2
Turning Point, ver. 8.2.0
ArcGIS for Desktop, ver. 10.7
MathWorks, ver. R2018
Scientific WorkPlace, ver. 6.0.29
Maplesoft, ver. 2018
Microsoft Office 2016 32Bit
Microsoft SQL Server
Microsoft Visual Studio
WEPA Printing Apps
Atlast Ti, ver. 8.4.0
IBM SPSS 24 For Windows
IBM AMOS 24 For Windows
IBM SPSS 25 For Windows
IBM AMOS 25 For Windows
SAS Education Analytic Suite, ver. TS1M6
Stata IC, ver. 15
Tableau, ver. 2018.1.3
Cisco WebEX, ver. 33.3
VLC version 3.0.6
McAfee for Windows 10
McAfee for MacOS
VPN - CiscoAnyConnect for Mac (SJU-Owned Devices ONLY)
VPN - CiscoAnyConnect for Windows 10 (SJU-Owned Devices ONLY)
How do I log in to UIS? I forgot my Password/PIN. How do I recover it?I can still log into UIS, but I need to change my Password/PIN. How can I change my Security Question / Answer?