Overhead shot of three students looking at laptop

Laptop Support Center

St. John's University Laptop Support Center

St. John’s University provides onsite support to those students who have chosen to opt into the Academic Computing Initiative during Spring 2020 and prior, as well as to the employees and faculty who have been issued a University laptop.  There are two locations in which support can be found, on the Queens campus, and Staten Island campus.

Laptop Support Academic Computing Initiative Policy FAQs Academic Computing Initiative Policies


The Laptop Support Center services SJU-Issued laptops on an appointment-only basis.

* Due to the COVID-19 Health Crisis, our Laptop Support Centers will require physical distancing rules to be enforced and masks to be worn during your appointment. Please be on time for your appointment. An appointment that has not appeared by10 minutes after the start time be canceled.

To make your appointment, please log in to the Sign-On Portal, and follow the steps HERE


Helpful Links

For additional information on the Academic Computing Initiative policies, please visit: www.stjohns.edu/computerpolicy.


If you need assistance logging into your Sign-On Portal, please see the FAQ site below:

Signon.stjohns.edu FAQs - This credentials used for the Sign-On Portal will be the same for Email, Canvas, On-Campus Printing, On-Campus WiFi, Logging in to a campus computer in a classroom or computer lab, Online Libraries, etc




For instructions on how to upload data to GoogleDrive:

Google Support

Academic Computing Initiative Help 

If you have a laptop as part of the Academic Computing Initiative, please see all of our documentation to help you with your laptop.  

Answers to many questions can be found on: Academic Computing Initiative FAQ Page

For Support Assistance, please follow this guide: How do I make an appointment with I.T.?