Overhead shot of three students looking at laptop

Laptop Support Center

St. John's University Laptop Support Center

St. John’s University provides onsite support to those students who have chosen to opt into the Academic Computing Initiative during Spring 2020 and prior, as well as to the employees and faculty who have been issued a University laptop.  There are two locations in which support can be found, on the Queens campus, and Staten Island campus.

Laptop Support Academic Computing Initiative Policy FAQs Academic Computing Initiative Policies


The Laptop Support Center services SJU-Issued laptops on an appointment-only basis.

* Due to the COVID-19 Health Crisis, our Laptop Support Centers will require physical distancing rules to be enforced and masks to be worn during your appointment. Please be on time for your appointment. An appointment that has not appeared by10 minutes after the start time be canceled.

To make your appointment, please log in to the Sign-On Portal, and follow the steps HERE


Helpful Links

For additional information on the Academic Computing Initiative policies, please visit: www.stjohns.edu/computerpolicy.

For Questions about the Academic Computing Initiative Policy, please see our Frequently Asked Questions page.

If you need assistance logging into your Sign-On Portal, please see the FAQ site below:

Signon.stjohns.edu FAQs - This credentials used for the Sign-On Portal will be the same for Email, Canvas, On-Campus Printing, On-Campus WiFi, Logging in to a campus computer in a classroom or computer lab, Online Libraries, etc




For instructions on how to upload data to GoogleDrive:

Google Support

Academic Computing Initiative Help - SJU Connect App

If you have a laptop as part of the Academic Computing Initiative, please see all of our documentation to help you with your laptop.  For your convenience, they are available for your phone in the St. John’s University Connect app by Involvio located in the Google Play Store for Android phones, as well as the iOS Apple App Store for the iPhone.  

Google Play SJU App

Login to the St. John’s Connect App. Follow these steps:
St. John's University Connect Login Instructions