Operational Efficiency and Innovation

Priority 3: Operational Efficiency and Innovation

Goal 3.1: Advance Data Infrastructure and Decision Support

Strategies:

• 3.1.1 Embed data-informed analytics into planning, assessment, and decision-making processes.

• 3.1.2 Prioritize system interoperability and integration to ensure seamless access to institutional data.

• 3.1.3 Establish governance structures that ensure data quality, security, and ethical use.
  
  (Additional initiatives will be identified from the completion of Enterprise Data Governance and Stewardship Framework Initiative)

  • Initiative: Enterprise Data Governance and Stewardship Framework
     

Goal 3.2: Match Service Delivery Model to Student Expectations

Strategies:

• 3.2.1 Embrace continuous improvement methodologies that reimagine systems and processes.

• 3.2.2 Leverage technological advances and artificial intelligence to streamline operations and reduce manual, repetitive tasks.

• 3.2.3 Align process redesign with institutional priorities to ensure strategic impact and scalability.
  
  (Additional initiatives will be identified from the completion of Optimization of the Student Journey Initiative)

  • Initiative: Optimizing the St. John’s Student Journey and Experience

  • Initiative: Establish Transformation Team to Drive Agility, Innovation, and Impact
     

Goal 3.3: Align Performance and Build a Culture of Continuous Improvement, Innovation and Accountability

Strategies:

• 3.3.1 Embed operational efficiency and innovation into performance management systems and goal-setting frameworks.

• 3.3.2 Encourage experimentation and calculated risk-taking to drive service improvements.

• 3.3.3 Promote transparency and shared ownership of outcomes through cross-functional collaboration and clear accountability structures.
  
  (Additional initiatives will be identified from the completion of Optimization of the Employee Journey)

  • Initiative: Optimizing the Employee Journey from Onboarding to Offboarding

  • Initiative: Optimizing the St. John’s Student Journey and Experience

  • Initiative: Establish Transformation Team to Drive Agility, Innovation, and Impact

Key Performance Indicators

• % of major data systems centralized/integrated into data governance structure

• % of units with access to institutional reports/integrated dashboards through new data governance system

• # of core business processes improved or automated annually

• % or # of business processes digitized

• % of students (first year) rating quality of interactions with student services staff as a 6/7

• % of students (seniors) rating quality of interactions with student services staff as a 6/7

• % of students (first year) rating quality of interactions with other administrative staff as a 6/7

• % of students (seniors) rating quality of interactions with other administrative staff as a 6/7

• % of staff/administrators with at least one performance goal aligned with operational efficiency or innovation outcomes

• % of staff/administrators rating cross-departmental collaboration and accountability positively

• % improvement in institutional culture of accountability and transparency