More Information

For Faculty/Staff

Crisis Situations/Consultations (Emergencies)

  • There is a clinician on call 24 hours a day, 7 days a week to help you with any students of concerns.
  • Contact CCC immediately if you become aware of a student who is making direct or indirect references to self-harm, suicide, harming others, or appears to be out-of-touch with reality.
  • Faculty and staff may call CCC during regular hours at: 718-990-6384 or Public Safety after hours at 718-990-5252.
  • Oftentimes, faculty and staff are able to walk student of concern to CCC and then our staff can meet with the student for assessment and follow-up care.

Refering a Student to Counseling (Non-emergencies)

How to Refer Someone for Counseling and Consultation Services
When you have determined that an individual might benefit from professional counseling, it is best to speak to them in a straightforward manner that will show your concern for their welfare, i.e. "I'm concerned about you, you might want to speak with a counselor in the Center for Counseling and Consultation." Encourage them to call us or come directly to the Center for an appointment.

Tips for Referring a Student:

  • Use a direct approach and express concerns for his/her welfare. Do not attempt to deceive or trick a student into seeking counseling. Be specific regarding the behaviors that you see in the student that cause you concern.
  • Anticipate the student's concerns and fears about counseling. Specifically address their concerns (see suggestions in the next section).    
  • Create a positive expectation of how counseling can help. Leave the option for counseling open, except in emergencies, for the student to accept or refuse the referral. If the student is reluctant for whatever reason, express your acceptance of those feelings so you can maintain your own relationship with the student.
  • Give the student an opportunity to consider other alternatives by suggesting that they may need some time to think it over. If the student refuses counseling at this time, respect that decision and leave the situation open for possible referral at a later time.
  • Ask the student at a later date what action they took. Even if the student did not take your suggestion, your concern for their well being will be appreciated.

Students' Concerns About Counseling and Consultation
Due to many reasons, students often have concerns about seeking counseling and if these concerns are not directly discussed they may prevent a student from seeking the help they need.

Concern: Only crazy people go to counseling (and I'm not crazy).
Response: I don't think you're crazy. People go to counseling for all kinds of reasons and the St. John's University Center for Counseling and Consultation is equipped to address many different issues.

Concern: Going for counseling is a sign of weakness. It shows I can't handle my own problems.
Response: You are capable of handling most of your problems. There are some, however, that are difficult to handle alone. Recognizing when you need help, and then getting it, is a sign of good problem-solving skills.

Concern: Counseling won't work for me. It's not effective.
Response: There are no guaranteed results, that is true. There is a high probability that counseling can be helpful. It has worked for a large number of students and it could work for you. Give it a try.

Concern: I tried it before and it didn't work.
Response: Your past experience was not a good one for you, but you are in a different place now and you will be talking with different people. You shouldn't base past experiences on new opportunities.

Concern: I'm afraid that my parents/dean will find out.
Response: What you share with the counselor is strictly confidential. Information is not released to anyone (parents, friends, relatives, teachers) without your permission.

Classroom Presentations and Trainings

CCC staff also provides educational presentations that may be relevant to your class including topics such as:

  • Stress management
  • Communication
  • Diversity
  • Team building
  • Sleep hygiene
  • Meditation
  • Suicide prevention

Please call CCC 718-990-6384 if you would like to schedule a session for your class/organization.


All CCC services are confidential.  Although we understand faculty and staff’s interest in their students, we are unable to disclose information about a student without his or her written consent.