COVID-19 Frequently Asked Questions for Students

The Office of the Provost and Division of Student Affairs have identified frequently asked questions about remote learning, resources available to students, campus housing, and what to expect as online instruction continues for the rest of the spring semester.

Please note the information listed below supersedes previous guidance from St. John’s around your physical presence on campus, and that all information is subject to change.

How can I protect myself and others?

First, you can protect yourself and others by following University guidance and not returning to campus. Returning home, or staying away from campus, is a responsible method for decreasing density, an important strategy for reducing the spread of COVID-19. In addition, please follow current recommendations, including washing your hands often with soap and warm water for at least 20 seconds; avoiding touching your eyes, nose, and mouth; coughing/sneezing into a tissue or your sleeve; avoiding close contact with those who are sick; and staying home when you are sick. Take steps to lower your risk at meetings and events, including holding video or teleconference meetings, modifying in-person interactions, and maintaining a 6-foot distance.

What is “social distancing” and how do I do that?

Social distancing is a way to reduce exposure, slow the spread, and minimize transmission of contagious diseases. Use video and teleconferencing tools like St. John’s Webex instead of holding in-person meetings when possible. Try to maintain a distance of at least   6-feet between yourself and anyone who is coughing or sneezing. Avoid shaking hands and close physical contact with anyone displaying symptoms of illness.

What should I do if I have symptoms of COVID-19?

Students who are still living in residence halls should call Student Health Services at 718-990-6360 (select option 4). When Student Health Services is closed please call Public Safety at 718-990-5252. If you are not living on campus, do not come to campus. Seek medical attention by contacting your health care provider. Inform your health care provider of your symptoms and any recent travel or potential exposure before going to the health facility. Please remain where you are and isolate yourself. If this is not possible, then practice social distancing by keeping at least 6-feet from all others.

If you have been instructed to self-isolate, do not come to campus and please notify us via this form. If you are not sure if you need to self-isolate and currently living on campus, please call Student Health Services at 718-990-6360 (select option 4). When Student Health Services is closed, please call Public Safety at 718-990-5252. If you are not living on campus, please contact your health care provider for guidance.

I’m afraid I’ve been exposed or a member of my family has been exposed.  What should I do?

Students who are still living in residence halls should call Student Health Services at 718-990-6360 (select option 4) with any medical concerns regarding COVID-19, including potential cases. If you are not on campus, please contact your health care provider.

I am worried about getting a family member sick or there is someone in my household immunosuppressed, what should I do?

We appreciate your concerns for your family member. However, if you are not experiencing symptoms of COVID-19 (e.g., fever, cough, and/or shortness of breath) and have not been exposed to someone who has tested positive for COVID-19 (you would be contacted by the Department of Health), you are safe to return home and follow these recommendations: wash your hands often with soap and warm water for at least 20 seconds; avoiding touching your eyes, nose, and mouth; cough and sneeze into a tissue or your sleeve; avoid close contact with those who are sick; and staying home when you are sick.

You can also practice social distancing. Social distancing is a way to reduce exposure, slow the spread, and minimize transmission of contagious diseases. Try to maintain a distance of at least 6 feet between yourself and anyone who is coughing or sneezing. Avoid shaking hands and close physical contact with anyone displaying symptoms of illness.

Academic Continuity

The Office of the Provost oversees the University’s academic programs, assessment, research, and student support services. In collaboration with deans and other senior administrators, the Provost ensures the quality and implementation of the University’s academic mission.Need any extra support coping with a personal or emotional issue? Our staff is here to help.

Will classes continue to meet?

Faculty will teach their courses remotely  for the rest of the semester. Faculty will  continue to adapt to their courses for remote delivery. These adaptations may result in substantive changes to course requirements, assignments, and examinations. If you have any questions about a specific course, please contact the instructor.

What do you mean by “remote delivery”?

We expect that faculty will adapt their courses in a variety of ways. Some faculty might use video-based platforms like WebEx to present lectures, or even to facilitate small discussion groups. Other faculty might provide reading assignments, ask for reflection papers, or other writing assignments. Some faculty might decide to use teleconferencing to facilitate group discussions. Assignments and assessments are also likely to vary by faculty member. We are asking all faculty members to communicate their expectations, and update their syllabi, to reflect the transition to remote delivery.

What about exams?

Faculty will deliver exams and/or other assessments online.

What about my grades this semester, are there any new options?

We understand that many students and faculty are concerned about grading for the current semester. For that reason, the University will be moving toward offering more flexible grading options for Spring 2020, including an expansion of the current policy on Pass/Fail grading. More information will be forthcoming.

What if I am registered for a science lab and the class no longer meets in the lab?

We are working closely with faculty to determine how courses can be meaningfully completed remotely. If there are components of the class that simply cannot be managed remotely, we will be working on alternate arrangements. For questions about specific courses, students should contact the instructor of the course.

How will you handle lab or in-class requirements for classes?

We have asked faculty to creatively determine how they can adapt their courses for remote delivery. In some cases, it may not be possible to make such arrangements. Concerning academic credit, no student will be penalized if the course material cannot be sufficiently delivered remotely. Please contact the instructor for questions about a specific course.

What about the lab requirement in my science course, my performance arts exhibition, or physical education course?

We have asked faculty to creatively determine how they can adapt their courses for remote delivery. In some cases, it may not be possible to make such arrangements. With respect to academic credit, no student will be penalized if course material cannot be sufficiently delivered remotely. Please contact the instructor for questions about a specific course.

How will I access academic support or tutoring if I am not on campus?

Peer tutoring and other academic resources (including coaching and workshops) through the University Learning Commons will be available remotely. To schedule an appointment, please visit University Learning Commons.

Who should I contact if I have questions about a course?

For all questions related to specific courses, please contact the course instructor.

Are there different academic integrity expectations for remotely delivered content?

The academic integrity expectations of in-person learning transfers to remotely delivered content.  Please be sure to follow your faculty members’ expectations regarding reposting online course content or recording course materials.

Is study abroad being canceled?

Many study abroad/away programs have been discontinued due to local health and security concerns, as well as evolving shifts within guidance from the Department of State and the Centers for Disease Control. The Office of International Education will be in touch with students regarding programs that start in May to provide specific guidance.

What about my St. John’s-sponsored summer research, education, training program? Will online sessions of summer classes be offered? 

Decisions have not yet been made about summer programs sponsored by the university. We will be closely watching the spread of COVID-19 over the next several weeks. We will update this guidance as soon as we have determined our ability to offer these programs safely.

Will my course be canceled for the remainder of the semester?

No, St. John’s courses are continuing via remote instruction.

What should I do if I need technical assistance for using WebEx or Blackboard?

Please visit the Information Technology website at www.stjohns.edu/it for information about technology services provided. If you need support, please submit the IT Remote Support Request Form and a member of the Information Technology support team will contact you to provide technical assistance. IT Technology Support is also available Monday to Friday from 7:30 a.m. to 7:30 p.m. by calling 718-990-5000.

Cisco WebEx is available to host online meeting, class meetups, group work sessions, and even videoconferencing. WebEx Meeting Center is available to students at sju-students.webex.com by registering first with your @my.stjohns.edu email account.

What do I do if I need laptop support?

Please visit our Frequently Asked Questions concerning the Laptop Support Center during closures as a result of the Covid-19 CoronaVirus Health Crisis

Will the course be taught synchronously or asynchronously?

Both. We’re asking faculty who teach synchronously to also make a recording available. Students will not be penalized if they require an asynchronous experience. 

What about my on-campus independent study?

On-campus experiences like these will be transitioned to a remote format. Please contact your faculty advisor.

Will this situation affect my academic progress?

We are committed to ensuring that students can complete the semester and fulfill their academic requirements. You will be notified by your deans regarding programs that require clinical practicum, student teaching, teaching practicum, and internships.

What should students who do not have access to electronic devices and/or internet beyond St. John’s do for classes? 

We encourage you to find local places that offer appropriate study space, such as your local library or community center. All St. John’s campus spaces are closed. Please note that many libraries loan hotspot devices. For more information, please see the document How do I connect to the Internet? During the transition to online learning, the University can assist students who need help finding Wi-Fi access. For assistance, please contact IT Technology Support at 718-990-5000.

For those without consistent Wi-Fi access, Altice has made their Wi-Fi hotspots free to the public and you can access them via these instructions.

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll, call 1-844-488-8395.

Comcast is offering two months free to new Internet Essentials customers in response to recent and anticipated emergency measures associated with COVID-19. For more information, visit www.internetessentials.com/covid19.

How can I conduct an online meeting or video conference?

Cisco WebEx is available to host online meetings, class meetups, group work sessions, and even videoconferencing. WebEx Meeting Center is available to students at sju-students.webex.com by registering first with your @my.stjohns.edu email account. 

How will different time zones affect classes? 

We have asked faculty to be flexible in offering courses in synchronous and asynchronous formats. Students will not be penalized if they are in a different time zone and require an asynchronous experience. Please contact the instructor for questions about a specific course.

First-Year Students

The University Freshman Center’s dedicated team of advisors seeks to initiate and maintain an on-going relationship with students focused on achieving success at St. John’s University both inside and outside of the classroom.

How is registration for the Fall 2020 semester being conducted?

For rising sophomores: If you have not already been advised for the Fall 2020 semester in person, you will be receiving your course registration information (including your Priority Registration Number) via email from your University Freshman Center (UFC) advisor. The actual registration process for Fall 2020 remains unchanged, as you will be eligible to begin registering on your assigned day and time (follow this link and expand the Undergraduate section under the Summer and Fall 2020 Web Registration Priority Code Numbers). If you have any additional questions, please contact your UFC advisor.

For incoming freshmen: Once you pay your deposit to the University, you are eligible to be programmed for the Fall 2020 semester by the UFC. You will receive an email with a link to an online survey (sent to your St. John’s email account) at the beginning of May that will help in the creation of your fall schedule.

If I have a problem registering, how can I get help?

For technical issues, please contact Information Technology at 718-990-5000 or visit their website at www.stjohns.edu/it. For academic-related issues, please contact your UFC advisor.

I can’t find the class that I was advised to take, what do I do?

Please contact your UFC advisor for additional courses if those on your form are unavailable.

What is the “waitlist” option for a course?

If there is a waitlist option for a course, it will appear on UIS. Please contact your UFC advisor if you have additional questions.

When will the university go back to face-to-face classes?  Will the Fall 2020 semester be online?

Faculty will teach their courses remotely for the rest of the spring semester.  At this moment, the University is planning for fall courses to be held in their traditional environments.

Can I still send in official SAT/college transcripts/AP scores for credit review?  How will I know if it’s been reviewed and if I am receiving credit?

For SAT scores, please contact the Office of Undergraduate Admissions (1-888-9STJOHNS). For AP/college credit, once reviewed you will receive an email confirmation from a UFC advisor.

Can I request a major change or declare a minor?

If you are requesting a change of major within the same college, or is you wish to declare a minor, you must contact your UFC advisor.  If you are requesting a change of major to a different college, you should contact your UFC advisor as it could affect your academic progress.

How do I take classes at another college/university during the summer?  What are the steps and where do I apply?

Please contact your UFC advisor to verify eligibility.

Do I have to take a placement exam for a language?

No, but please contact your UFC advisor as they will inform you of the appropriate level for you.

How do I pay my tuition bill for the fall semester?

Once your invoice is available, you can pay it through your UIS.

If I reside on campus, will I get any refund for the rest of the semester since I am no longer on campus?

The University will be issuing refunds for the room cost for the amount of time the University was in a fully online platform. You will receive a communication regarding housing fee adjustments from Student Financial Services.

If I have a parent who lost a job, will St. John’s University help me pay for the remainder of my tuition?

Please contact Student Financial Services (718-990-2000) for more information.

Will I receive any partial refund for the semester?

Please contact Student Financial Services (718-990-2000) for more information.

Is my financial aid going to change?

Please contact Student Financial Services (718-990-2000) for more information.

Will there be another opportunity for me to do Passport although I will no longer be a freshman?

Please contact the Office of International Education (718-990-6845).

How do I return my rental book?

Rental books must be returned via FedEx. You need to sign into your bookstore account and print a shipping label. Shipping labels can now be printed for 30 days post check-in date.  An email was sent to all rental patrons with this information. You must package and drop-off your books at a FedEx location.

If you cannot access your account, please visit the St. John’s University Queens Campus Bookstore website to reset your password.  For all other questions, please send an email to [email protected].

Spring 2020 Undergraduate Pass/Fail Option Process

This information applies to the Spring 2020 semester only, given the challenging circumstances created by the COVID-19 pandemic.

In response to the disruption students and faculty have experienced due to the COVID-19 pandemic, the University has decided, in consultation with the Academic Deans and Departmental Chairpersons, to implement an expanded pass/fail option for undergraduate students for the Spring 2020 semester only. The pass/fail policy has been expanded in three significant ways:

  • The option to take a course pass/fail, previously extended to April 17, will now be extended until May 6, the day before finals begin. This means students can choose the pass/fail option on qualifying classes beginning immediately. This will be done through the existing process by logging into MySJU and accessing the Pass/Fail Option Request Form in UIS.
  • Ordinarily, students may take only one course as pass/fail each semester, depending on their school and major. For the Spring 2020 semester, students will be able to select more than one course in this format. 
  • Normally there are limited classes eligible for the pass/fail option. For the Spring 2020 semester, additional courses will be made eligible. This will include major and minor courses and core requirements that are not needed to satisfy licensure or accreditation purposes. 

Students who wish to select the pass/fail option for one or several courses should consult with an academic advisor before making this decision, as it could impact scholarships, future goals, and/or your ability to transfer these credits to another institution.

The last day to withdraw from a class remains April 17. Once the pass/fail option has been chosen for a course, you cannot opt-out. It is permanent.

Remember, although the pass/fail option is now available in an expanded format, no decisions have to be made by you today. We advise you to wait a few weeks as you adjust to remote instruction so that you can make an informed decision. If you need help weighing the pros and cons, please reach out to your academic advisor.

When can I begin selecting courses to take with a pass/fail option?
You can begin immediately. Log into MySJU, click on the Spotlight tab on the top left, click on Access UIS, Click Student, Registration, and Pass/Fail Option Request Form. Note: we recommend that you consult with your advisor before making this decision.

Do I have to take all of my classes as pass/fail, or can I choose which classes to take as pass/fail?
It is not all or nothing. You can decide if you want to take one or more classes as pass/fail.

Can core classes be taken as pass/fail?
Yes.

Can classes for a major or minor be taken as pass/fail?
Yes. However, consult with your advisor before making this decision as in certain cases it could also impact scholarships, your future goals, and/or your ability to transfer credits.

Will taking a major course as pass/fail impact my ability to pursue the honors program within my major?
No, it will not.

If I take a class as pass/fail, how does that impact my grade point average (GPA)?
A class taken as pass/fail does not impact your GPA. The course credits earned from the P/F class, assuming you receive a P grade, will count for the purpose of meeting your degree credit requirements.

Does taking a course as pass/fail impact my ability to graduate with Latin honors, e.g., cum laude, magna cum laude, summa cum laude?
These courses will not factor into your GPA and do not factor into the calculation for Latin honors. Therefore, if you need or want a grade to improve your GPA, it is recommended that you speak with your advisor.

Will taking a pass/fail course impact my merit-based scholarship?
A pass/fail grade will not change your eligibility for a merit-based scholarship. Courses taken as pass/fail will not factor into the term or overall cumulative GPA. However, you are strongly encouraged to contact your academic advisor to discuss whether a letter grade or a pass/fail option is most advantageous for you, particularly if you need to improve your GPA and maintain your scholarship for the next semester.

How will this show up on my transcript?
You will see either a P for pass or an X for fail. Neither grade affects your GPA. 

How will this affect my DegreeWorks report?
At the moment your DegreeWorks report will use the existing rules. We will adjust your reports at a later date.

How will this affect the repeat course policy?
Academic Repeat Course rules will be waived with respect to taking a course pass/fail if you previously received a letter grade.

If I am in a combined degree or pathway/fast track program, may I take my graduate classes pass/fail?
Ordinarily graduate classes may not be taken pass/fail. However, please consult with an advisor in your Dean’s office for individual program considerations.

Once I choose to take a course pass/fail, can I change my mind and receive a letter grade instead?
No, this is not possible. Once you choose to take a course pass/fail, the decision is permanent. It is recommended that you carefully consider this before making a decision. There is no rush.

I want to go to graduate/law/medical school. Will taking a pass/fail in a major class affect this decision?
If your future plans involve graduate, law, or medical school, you must speak with your advisor before making this decision.

I am a student in the College of Pharmacy and Health Sciences and currently a pass/fail course is not an option. Does this expanded policy apply to me?
You may be eligible. Please contact your program director before making a decision.

Will taking a pass/fail course impact my federal aid?
All pass/fail courses will be counted as attempted hours for Satisfactory Academic Progress (SAP) purposes. Please visit www.stjohns.edu/sapeligibility to review the University's SAP Policy for Federal aid. It is important to note that for federal aid purposes, the impact of COVID-19 on academics is permitted as a basis for an appeal

Student Health and Wellness

Need any extra support coping with a personal or emotional issue? The Student Health and Wellness has services to help you.

Will my St. John’s Student Health Plan work with providers outside the St. John’s network?

Students who are enrolled in the St. John’s Student Health Insurance Plan are covered for routine medical care within the United States. Outside of the United States, students only have emergency and urgent care services.  For details about your plan coverage please visit www.universityhealthplans.com.

Members who feel like they may have been exposed to COVID-19 are being advised to immediately call their provider. To find a network provider, please visit www.uhcsr.com/MyAccount or use the UHCSR mobile app. Additionally, Optum is opening its Emotional-Support Help Line to provide access to specially trained mental health specialists to support people who may be experiencing anxiety or stress following the recent developments around COVID-19. Optum’s toll-free help line number is 866-342-6892 and is available 24 hours a day, seven days a week. The service is free of charge to members.

Can I still make a counseling appointment at the Center for Counseling and Consultation?

Although face to face counseling sessions have been suspended, the CCC remains a source of support for our students. Students interested in scheduling a telehealth appointment please complete Informed Consent Form for CCC Clients. Once we receive your request a counselor will reach out via phone or email to discuss next steps.

Can I call the Center for Counseling and Consultation after hours?

Yes, you can call our After-Hours Mental Health Helpline number at 718-990-6352.

Can I speak with the Center for Counseling and Consultation psychiatrist? What if I need medication and I have not seen the psychiatrist before?

If you previous met with the CCC psychiatrist, the psychiatrist is available through telehealth appointments for medication management. Students who have not met with the psychiatrist within the past six months will be given referrals to psychiatrists in the community.

What can I do if I have a mental health emergency?

If you are feeling distressed and cannot keep yourself safe, please call 911. When the Center for Counseling and Consultation is closed you may call St. John’s After-Hours Mental Helpline at 718-990-6352 and the National Suicide Prevention Lifeline at 1-800-273-TALK (8255) for support.

Can I still schedule exams with accommodations at the Office of Disability Services?

No, Disability Services is not able to administer exams on site, and instructors likely are using other methods of assessment such as Blackboard. If a student is eligible for extended time on exams, Blackboard can be adjusted to account for the appropriate amount of accommodated time. Please be sure to notify your professors in advance so this accommodation can be met.

Can I make an appointment to meet with a Disability Services staff member?

While there are no on-campus appointments or meetings, Disability Services staff are available for consultation and virtual appointments. Please contact the office at [email protected] to schedule an appointment.

May I still access support in response to sexual violence, including sexual assault, dating/domestic violence and/or stalking?

Yes, students who have experienced or are currently experiencing sexual assault, dating/domestic violence, and/or stalking may contact the Campus Support Advisor for confidential support over the phone by leaving a voicemail at 718-990-8484.

In addition, for assistance finding local support or immediate support in crisis please call the RAINN Hotline, (800) 656-HOPE (4673) or visit hotline.rainn.org/online to chat.

Whom can I contact if I am having trouble buying food during this period away from campus?

Please contact Lucy Pesce regarding your needs by completing the Basic Needs Form.

What additional resources are available in New York City for those in need?

During the COVID-19 public health crisis, New York City is taking steps to make sure every New Yorker has access to the food they need. For assistance, visit nyc.gov/getfood or call 311.

Mutual Aid NYC is a network of groups organizing to provide aid and support to New Yorkers in the midst of the COVID-19 pandemic.

Where I can I go to get support to help me during this time?

If you need any extra support due to issues arising from the COVID-19 pandemic,  we can help! Please visit COVID-19 Student Wellness Resources for information on 'virtual' resources designed to enhance your well-being.

On-Campus Housing

The Office of Residence Life at St. John’s University aims to strengthen the learning community for all students by providing opportunities for intellectual, spiritual, and personal development that complement those offered in the classroom.

We appreciate your understanding as we planned for your return to campus to remove your residence hall or apartment belongings. The Office of Residence Life has been carefully organizing this process to ensure the process is safe, efficient, and accommodating for our students and their families.

Detailed information on this process was sent to all resident students on Tuesday, May 26. If you have any questions, please contact your Residence Director using the contact information from the Office of Residence Life.

Will I have advance notice before I can come to campus to pack up?

Yes. You can expect advance notice of at least five to seven days of the first appointments to return to campus. Our tentative date to begin having students return to campus by appointment is on or around June 1st. This will allow you to plan ahead and make the necessary travel arrangements. The move-out process will continue by appointment throughout the month of June.

Will I have my choice of day and time to check-out?

You will have a choice of appointment days and times. However, there are limited times for each day. Students will be able to schedule an online check-out appointment, allowing for staggered arrivals that will facilitate social distancing and reduce the density of people on campus. We expect the online check-out period to last several weeks, including both weekday and weekend options.

Can I bring a friend or family member to assist me?

Yes. Students will be able to bring one friend or family member to assist them. This will help us minimize the number of people on campus at a given time. Please note: anyone coming to campus cannot be symptomatic for COVID-19 or have been directed to self-isolate due to exposure to someone who is positive.

What safety measures will be in place to protect me and my family?

We all will take measures to protect each other. Students and family members will be expected to wear personal protective equipment (i.e. gloves and masks) while on campus at all times. We ask that you come with masks and gloves, as very limited supplies will be available on campus. We will space out appointments and practice social distancing of 6 feet or more while you are on campus and minimize direct contact with University personnel. In order to care for the entire community, you will need to wear personal protective equipment the entire time you are on campus. Anyone who fails to comply with these requirements will be required to leave campus.

What if conditions in New York City change?

If conditions in New York City change, we may be required to postpone any previously scheduled move-out appointments.

Will there be equipment to help me move out quickly and efficiently?

We will have a limited number of sanitized moving carts available for you to sign out and assist you in the move-out process. In an effort to expedite the process, we encourage you to bring dollies and hand trucks to support your efforts. Bring boxes, large bags, etc. to pack belongings as these items will not be provided.

Will I need to arrange pickup of my rented Micro Fridge unit from University Logistics?

The Office of Residence Life has made arrangements for your unit to be picked up by the vendor prior to move-out. This will be one less task for you to manage. This process will be supervised by University personnel.

My items were packed and stored off-site (Seton and some DePaul students only). What can I expect?

My items were packed and stored off-site (Seton and some DePaul students only). What can I expect?

Items stored off-site will be returned to campus for pickup. You will be able to come to campus by appointment to retrieve your items and sort through common area items you may have shared with your roommates.

What if I do not live close enough to return to campus for my belongings?

Students who live more than 300 miles from campus will have the option to authorize St. John’s to use a professional mover to pack a limited number of boxes for either storage or shipment. More information will be provided about this option in the coming days.

Who is eligible to participate in the pack/store/ship program?

If you are an undergraduate or graduate/law student who lived in a residence hall or University-managed apartment for the spring 2020 semester and live more than 300 miles from campus, then you are eligible to participate in this program. Eligible students will need to choose between these options: students cannot both move themselves out and use the pack/store/ship option. You must pick one.

I am an international student. What are my options?

International students continuing their studies at St. John’s in the fall who are currently out of the country should pick the pack and store option for your belongings. International students who are graduating and who are out of the country should indicate that to us in the Residence Life COVID-19 Check-out Survey. We will then work with you to determine the best options for you.

Can I stop by my room to “pick up a few items” before my scheduled check out time?

Because we must limit the number of people on campus, unfortunately we will not be able to accommodate requests to come to campus outside scheduled appointment times.

What about room keys?

If you still have your room keys, you must bring them with you and turn them in at check-out. If you turned in your keys in March when you left campus, we have them and will make sure your room is opened for you to pack your belongings.

What about items I do not want to pack?

As in past years, unopened non-perishable food will be collected and donated to local food pantries. Students can also choose to donate clean clothes, school supplies, clean linens, etc.

I have rental books in my room to return to the Campus Store. What do I do?

If you need a rental book extension, please contact the store manager at [email protected]. Any applicable late fees will be waived. For more information, please see the rental book FAQ.

Do I have to be present for my move-out appointment?

Yes, unless you have an approved proxy (see next question).

Can I have a friend or family member collect my belongings?

It is preferred that students come to campus themselves to collect their belongings. If that is not possible, students can submit the name of a proxy who can come to campus in their place to collect their belongings. If that proxy is the student’s roommate (student that lived in their bedroom, not their suitemate), that collection can occur during the roommate’s scheduled appointment time. If that proxy is not the student’s roommate (ie. a family member, suitemate or friend), those appointments will be scheduled at the end of our process. The Office of Residence Life will reach out to you with move-out instructions. If you plan to use a move-out proxy, please compete the Move-out Proxy form.

Can my roommate pack up my valuables for me before the packing company arrives for other items?

If you choose to have your roommate do this, please complete a Move-out Proxy form.

Can I have a move-out company that I hire retrieve my belongings for me?

Access to the residence halls will be limited. We will not be able to accommodate moving/storage companies that students have hired in general. However, if that moving company arrives with you to campus, one person from that company can enter your room to assist you during your appointment time. You must be with them at all times and they must follow our expectations for social distancing and wearing masks and gloves.

Since only one additional person is allowed in the building at a time to assist me with my move, can that person be rotated?

Yes. All persons assisting must have masks and gloves. One person must remain with the vehicle, the other person may go with the student into the building.

Who is eligible for packing, storage, and shipping options offered by the University?

Spring 2020 resident students who stayed in University managed properties and live 300 miles or more from campus and international students who cannot come to campus to retrieve their belongings. This option is not available to students who live closer than 300 miles.

If I am eligible for shipping, how many boxes will the University pay for? What if I have more?

The University will pay for up to 2 boxes per student. Students will be responsible for paying the shipping costs for additional boxes. However, the packing of the boxes is covered by the university.

How can I get items from the Resident Hall Mailroom?

The Resident Hall Mailroom will be open from June 1 to June 22 from 12 p.m. to 5 p.m. Student should arrive at the Residence Hall Mailroom with their StormCard.

You must make an appointment online after your move out appointment window. This appointment will allow you to send packages, pick up mail, parcels and packages. We are limiting the number of people entering the building. We request only the student picking up or sending items arrive at the Residence Hall Mailroom. Make an appointment here.

What about my mail if I cannot come to campus to retrieve my belongings?

If you cannot come to campus, by July 6 you can request your mail be forwarded by sending an email request to [email protected] from your @stjohns.edu account. If you do not send an email request by July 6, any mail and packages not picked up will be returned to sender after that date.

What should I do with my University owned laptop if I need to return it permanently?

If you are not planning to register for the Fall 2020 semester and a resident student with an confirmed return date to campus, you will need to return your laptop while on campus so your account can be appropriately credited for the return.

Can I take home my laptop, and mail it into the University at a later date?

If you are not currently registered or are not planning to register for the Fall 2020 semester, unfortunately you will be required to return your laptop today. A box will be provided in the Lobby of your Resident Building along with copies of the form at the bottom on this document.  Please fill out the SJU Laptop Return Form and place in the box with laptop.  A receipt will be emailed to you.

If you did not bring it with you, you can mail it and the power adapter to:

St. John’s University, Laptop Support Center
8000 Utopia Parkway
Jamaica, NY 11349

Can I buy the laptop?

We have recently initiated a Laptop BuyOut program for those students leaving the University. If you would like to buy out your existing agreement, and have ownership transferred over to you, please sign the Academic Computing Initiative BuyOut Agreement form, and fill out the form on www.stjohns.edu/LaptopBuyOut.

What about my data that is on the laptop?

If you are not planning to return to St. John's, it is recommended that you back up your data to an external location. This can be done to a USB drive, External hard drive, or online cloud storage. Free cloud storage can be found from one of these companies:

When a student is no longer active, and not registered for classes, eligibility for an St. John's-associated Microsoft Office 365 account is discontinued.  This includes access to OneDrive, Word, Excel, PowerPoint, etc. To access your current St. John's OneDrive, please visit www.stjohns.edu/OneDrive (how to download your files).

If I am not returning to SJU for the Fall, and I return my laptop now, will I be able to get another laptop if I return in another semester?

As part of the Academic Computing Initiative agreement, when a student leaves the University, they are opted out of the program.

I am not leaving the University, but my laptop needs repairs.

If your laptop is at home, you can submit the following form, and someone will contact you with remote assistance: www.stjohns.edu/ITremote.

If you have your laptop with you, please fill out www.stjohns.edu/ITremote, advise your RD. A box will be provided to you, in order to get the box to the Laptop Support department. Please label the box with your Ticket number – an automated email will be sent to you shortly after submitting the form. Once it is processed, a technician will contact you.

Can you ship me some items in advance of my move-out appointment?

No. We cannot accommodate individual requests earlier than your appointment time. If you are eligible for packing, storage, shipping services, all of your items will be packed at the same time.

Can I come to campus to move-out my belongings prior to my appointment time window?

No. We cannot accommodate individual requests earlier than your appointment time.

I am unable to come to campus during my building’s scheduled appointment days/ times. What are my options?

It is strongly preferred that students come to campus themselves to collect their belongings. If you live over 300 miles from campus, you will be eligible for the packing/storage option. We will send you the information on those services. If you do not live over 300 miles from campus, you may select a proxy to pack your belongings for you by completing the Move-out Proxy form.

Is it possible for the University movers to relocate my items to my own storage unit?

No. The packing and storage option is limited to the facilities covered under our agreement with the moving company.

What if it rains on my scheduled date? Will the University reschedule?

Move-out will occur rain or shine. Please bring umbrellas or ponchos in the event of inclement weather.

I am a resident of Seton or DePaul and my items were packed up and moved a few weeks ago to an off-campus storage location. How and when can I obtain those items?

Seton and DePaul baggage claim will take place in the University Center (located adjacent to Belson Stadium) from Wednesday, June 10 to Friday, June 19 by appointment. Please follow the Appointment Scheduler link to schedule an appointment. Schedule your appointment on the calendar, “Seton/DePaul Baggage Claim.”

What if my plans change over the summer and my belongings are in storage?

Individual appointments will not be able to be accommodated. The University will have items brought to campus before school starts and you will be able to come to campus to retrieve them.

I am an international student; what should I do about my belongings?

Returning international students should select the pack and store option (details will follow). Non-returning or graduating international students should contact our office to make Individual arrangements for your belongings.

I have already moved out all of my belongings. What should I do with my keys?

If you cannot schedule an appointment time to return to campus with your keys, please mail your keys back to us. To do so, please wrap your keys in a paper envelope containing your name and your X-number. Place that package in a padded envelope. The keys should be wrapped inside the envelope prior to packaging to ensure they stay together during the shipping process. Improperly packed keys will open up during the shipping process. The mailing address is below. We will send you a confirmation email when your keys have been received. You are responsible for returning your keys to the University, so please take measures to insure your package at the post office.

Office of Residence Life
8000 Utopia Parkway
Jamaica, NY 11439

Financial Services

A staff of trained financial aid professionals are available at each campus to best serve the needs of students at the campus they attend. The Office of Student Financial Services as well as other departments utilizes the University Call Center to provide information to students concerning their financial accounts.

Who should I contact if I have a financial problem?

Student Financial Services is here to answer your questions. The Queens and Staten Island offices are open Monday through Thursday 8:30 a.m. until 4:30 p.m., and Friday 8:30 a.m. until 3 p.m. Please contact the office at 718-990-2000 or [email protected].

Will I get a refund for room for the time I am not on campus?

The University would like to thank you for your continued patience as we process a prorated credit of 56 percent for the unused portion of housing and meal plan charges for students no longer residing on campus this spring semester. The calculated credit amount will be offset by any outstanding student account balances that are owed.
 
The prorated credit will be applied automatically to your account and will be viewable on your personal UIS account. You will receive an email when the credit is on your account. The prorated credit can be carried forward to the upcoming summer sessions and/or academic year and used for any future term charges or can be refunded this spring semester by completing the form here. For students who are graduating, funds will be refunded automatically.
 
If you have any questions, please contact the Student Financial Services customer service center at 718-990-2000.

How will I receive my credit?

Students do not need to submit a request for the housing and board credits. The credit will automatically be applied to your account toward any future billed charges.

How will my credit adjustment be calculated?

The credit adjustments will be prorated. The full semester is 16 weeks in length. Each adjustment will be prorated based on the remaining 9 weeks of the semester. Each student will receive an adjustment of 56% of the original room and board charges.

What will happen if I have an outstanding balance on my account? Will I still receive a credit?

If a student has outstanding charges, the credit amount will be offset by the outstanding charges and the credit adjustment will be applied to your account for the remaining difference.

What will happen to my credit if I am receiving financial aid grants for room and board?

Financial aid specifically awarded for room and/or board expenses, such as resident assistant, athletic or ROTC room grants, may be adjusted and could reduce or eliminate any remaining credit balance.

How will I be able to use my credit?

You will be able to use the credit toward any future billed charges for the 2020-21 academic year such as such as tuition, fees, room and board.

When will I receive my credit?

The University appreciates your understanding and patience as we calculate the adjustments. The University expects to have the credits applied to your account within the next 14 business days.

Since I am graduating, when and how will I receive my credit as a refund?

Students who appear to be on schedule to graduate this May will automatically receive a refund of their credit balance.

I plan on transferring from St. John’s University, what will happen to my credit balance?

Students who are planning to transfer out of St. John’s University can request a refund of the credit adjustment by submitting the COVID-19 Refund Request form.

I need a refund instead of a credit adjustment on my account due to other extenuating circumstances. Can I request a refund?

We understand how COVID-19 has impacted many of our students and families. Students who are experiencing extenuating circumstances related to the COVID-19 crisis, can request a refund of the credit adjustment. The circumstances might include family loss of employment or medical expenses due to the COVID-19 epidemic. Students seeking a refund should submit the COVID-19 Refund Request form.

Student Employment

The mission of student employment is to provide the means for students to help defray college expenses, expand the educational experience, and help prepare for “life after college.”

I am a student worker/graduate assistant, should I still come to work on campus?

No, all student workers, both regular and federal work study should not report to work on any St. John’s campus. If you obtain departmental approval to work remotely you may do so. Graduate assistants should not come to any St. John‘s campus and should work remotely.

If I work at a community partner site, can I continue working?

You will be notified by your St. John's supervisor regarding any necessary changes to your program and partner site participation. GearUp, Liberty Partnerships Program, and Upward Bound student personnel are all working remotely.

If I am a regular student worker, will I get paid if I cannot report to work or work remotely?

For regular student workers, you will only be paid for hours worked. You will be advised by your supervisor whether or not to continue to work from home.

If I am a student worker, am I eligible to apply for New York State unemployment benefits if I am not currently working?

New York State, and not the University, makes the determination to award unemployment benefits to individual workers based on what it defines as covered or excluded employment. While not typically covered, student workers who wish to learn more about eligibility for unemployment benefits should refer to the New York State Unemployment Insurance Benefits FAQs.

If I am a graduate student, will I still continue to receive my stipend and tuition remission?

Yes, graduate assistants will be paid and continue to receive their stipend/tuition.

If I am a Federal Work Study student worker, will I get paid if I cannot report to work or work remotely?

Actively working students in a federal work study position who are scheduled to work any time after March 10, 2020, will continue to get paid. The provision allowing the University to make payments will remain in effect until the University opens or until the end of the semester on May 13, 2020. Hours may not exceed 20 per week, and students cannot exceed their grant award. Students who have exceeded their grant must stop working and/or entering hours for scheduled work.

Can I use my accrued sick time?

If you are a regular student worker (who accrues sick time) and are sick, you will be able to use the sick time you have earned.

How can I set up direct deposit?

You can contact the payroll office at 718-990-1471 for the direct deposit form.

Whom can I contact if I am having trouble buying food during this period away from campus?

Please contact Lucy Pesce regarding your needs by completing the Basic Needs Form.

International Student Services

The International Student and Scholar Services Office (ISSSO) is the first resource to contact whenever you need assistance or information during your stay in the United States and at St. John’s University. We are here to help; think of us as your “home away from home.”

I have remained in the United States and would like to return home for the summer. Are there any visa-related risks to returning home? Do I need a travel signature to return home?

Unfortunately, you may be subject to international/domestic travel restrictions. Flight cancellations, quarantines, and national border closures can be implemented on very short notice. As a result if you travel outside of the United States, you may not be able to reenter for an extended period.

If you decide to return home, you do not need to make an appointment to get a travel signature before departing. They are not required to leave the United States but are needed to reenter. So after you depart the country, please enter the required information on the Travel Checklist for “Request a Travel Signature.” Please follow all directions on the page including emailing ISSSO with your name, X number, mailing address, and phone number. Your new I-20 will be mailed to you at home.

Please note: if you are scheduled to graduate in May and thinking about post-completion OPT, please contact ISSSO as soon as possible at [email protected]. Please read the section below for further information.

What happens to my visa status if courses continue online in the fall 2020 semester?

For the spring 2020 semester, the US government has provided universities with the flexibility needed to shift teaching modes to ensure student safety. As a short-term accommodation, international students are currently permitted to take all their classes online and their records remain active in SEVIS.

Though we are actively monitoring SEVP communications for updates, guidance has not yet been issued regarding F-1 status and continued online study for the fall semester.

Regardless of your visa status if classes continue online in the fall, there is still good news: you are still eligible and encouraged to enroll to continue progress toward your degree.

What happens if classes resume in the fall in person and I am outside of the United States?

If classes are held on campus in the fall, you would need to attend classes on campus to maintain your F-1 status. We have outlined potential scenarios below:

  • Your visa and I-20 have not yet expired (i.e., they are still valid).
    • If you have a current travel signature, you can reenter the country.
    • If you have do not have a valid travel signature, you will need to email [email protected] with a request for an updated I-20 with travel signature, which will be mailed to you at home. In your email, be sure to include your:
      • Name
      • X-number
      • Home mailing address
      • Home phone number
      • Please also enter the additional information needed via the Travel Checklist on the “Request a Travel Signature” link.
  • Your visa has expired but your I-20 is current.
    • In this case, you will need to obtain a new visa at a US consulate or embassy before you can reenter the United States. US consulates and embassies in many countries remain closed at this time; however, emergency appointments may be available if necessary.
  • Your visa and I-20 have expired.
    • You will need to contact ISSSO to receive a new I-20 (view and download the I-20 application). Once your new I-20 has been issued, you will need to obtain a new visa at a U.S. consulate or embassy before you can reenter the United States. US consulates and embassies in many countries remain closed at this time; however, emergency appointments may be available if necessary.

I need to apply for Optional Practical Training (OPT). Can I do this remotely from outside of the United States?

If you are scheduled to graduate in May, you will need to contact the International Student & Scholar Services Office at [email protected] so that we can assist you as soon as possible.  For more information on submitting your OPT application, please visit our page on Optional Practical Training (OPT).

What should I do if I have questions about my student visa?

We encourage you to contact the International Student and Scholar Services Office (ISSSO) at [email protected] for more information or schedule an appointment for individual advising. Please note that appointments will take place online.

Is there anything else I should know? 

Yes. We know that this situation is especially difficult for you. As we communicated to you separately, we know that you are often thinking through the COVID-19 concern in at least two countries, the United States and your home country. And we know that that’s especially stressful. We encourage you to take advantage of the full range of support available to you, including the International Student & Scholar Support Services Office, the Office of Multicultural Affairs, and the Division of Student Affairs.

Will you let us know if there are additional changes to the government’s guidance? 

Absolutely. We will be in touch by email with any updates if and when they arise.

Student Services

The mission of the Division of Student Affairs is to promote student success through collaborative partnerships that support the educational mission of St. John's University. Please check this section for information on campus activities, University events, and all other student services.

Will my unused commuter meal plan expire?

An exception will be made this school year and all commuter plan meals, dining dollars and bonus points will roll over into the next school year.

For additional information, or if you are graduating/transferring from St. John’s, please contact [email protected] to assist with a credit /refund for the unused portion of your commuter plan.

I rented a textbook; since campus is closed, how do I return it?

Students can sign in to their rental accounts at stjcampusstore.com and print a free return shipping label to ship back to your store. On the Rentals page, click Return all Rentals by Mail. To avoid any late fees, return all rented books to the bookstore by the return date on your receipt or packing slip.

If you need an extension, please contact the store manager at [email protected]. Any applicable late fees will be waived. For more information, please see the rental book FAQ.

I have a meeting or event scheduled on campus, should I still go?

All meetings can be conducted via phone or videoconferencing. Students should contact the person who arranged the meeting to coordinate a phone call or video conference.

Is the shuttle bus service still operating for any campus?

There will be no shuttle bus service after Friday, March 20, 2020, due to the suspension on in-person classes and closure of residence halls.

Is Commencement canceled?

After very careful consideration, we regret to inform you that we will not be able to hold the spring semester 2020 Commencement Exercises and related events for graduate and undergraduate students as originally scheduled. We know how important this milestone is, and we will explore possible options to have a suitable event to honor and recognize the hard work and successes of our graduating students at a later date.

For more information, please visit 2020 Commencement Frequently Asked Questions.

Should I cancel my travel arrangements?

Yes, please work directly with the company with which you booked your travel and accommodations to find out their policies regarding refunds or rescheduling. For more info, visit 2020 Commencement Frequently Asked Questions.

How will I get information regarding the updates to Commencement plans?

Updates will be communicated via St. John’s email and the Commencement website as soon as new details are finalized. Please be sure to check regularly for details and updated information. For more info, visit 2020 Commencement Frequently Asked Questions.

I had a conduct violation, and now I have to meet with someone to complete a sanction. What should I do?

Do not come to campus. Contact Jack Flynn at [email protected] for assistance in determining a process for completing your sanction.

My organization had an event scheduled on campus before the end of the semester; whom do I contact for help with my canceled event?

For assistance with on-campus programming and student organization events, please contact: Queens campus, Ebony J. Calvin at 718-990-1357 or [email protected]; Staten Island campus, Auraine Scott at 718-390-4443 or [email protected].

Can Fraternity and Sorority Life organizations continue with their new member education programs?

No, all student activities, including Fraternity and Sorority Life activities, have been suspended.

I am expecting packages/mail in the mail room. Can I come to get them?

Due to the recent NYS Executive Order, the St. John’s University mail room is closed until further notice. If you have any questions or have an urgent package, please go to stjohns.edu/it for information on how to contact the IT Service Desk.

Can I still visit University Career Services?

The Career Services team is available as a resource at www.stjohns.edu/life-st-johns/career-services. Students will be able to access resources and schedule appointments to meet with their advisors on-line.

Can I still meet with my career advisor?

Your career advisor will happily schedule virtual appointments via WebEx and email. To schedule an appointment log into MySJU and going to the Career Services tab. Click Schedule an Appointment or call us at: Queens campus 718-990-6375 or Staten Island campus 718-390-4438.

I have an academic internship but the company is going remote, so will this affect my internship credits and grade?

Please contact your faculty advisor immediately if the expectations or responsibilities of the internship have changed significantly or if your organization has requested that you work remotely due to COVID-19 related concerns.

I am a mentor/mentee with the RISE Network, who can I contact?

The RISE Network will be available to students through our staff emails [email protected] and [email protected]. Students can follow RISE on Instagram for updates and resources to assist them academically and professionally.

What about services for veteran students?

Veteran Success Center will provide updates to students through the staff email at [email protected].

What about the Staten Island Student Success Center?

The Student Success Center will provide service updates to students via email and social media handles. Be sure to look out for emails from [email protected] and to follow St. John’s Now Staten Island for campus news.