Please note: This information applies to the Spring 2020 residence students who were required to depart University housing due to the COVID-19 pandemic and state and local requirements.
Dear Residence Student,
We sincerely hope that you and your family are safe and healthy. The University would like to thank you for your continued patience as we process a prorated credit of 56 percent for the unused portion of housing and meal plan charges for students no longer residing on campus this spring semester. The calculated credit amount will be offset by any outstanding student account balances that are owed.
The prorated credit will be applied automatically to your account and will be viewable on your personal UIS account. You will receive an email when the credit is on your account. The prorated credit can be carried forward to the upcoming summer sessions and/or academic year and used for any future term charges or can be refunded this spring semester by completing the form here. For students who are graduating, funds will be refunded automatically.
If you have any questions, please contact our Customer Service Center at 718-990-2000 or refer to the FAQ on spring semester room and board credits below.
1. How will I receive my credit? Students do not need to submit a request for the housing and board credits. The credit will automatically be applied to your account toward any future billed charges.
2. How will my credit adjustment be calculated? The credit adjustments will be prorated. The full semester is 16 weeks in length. Each adjustment will be prorated based on the remaining 9 weeks of the semester. Each student will receive an adjustment of 56% of the original room and board charges.
3. What will happen if I have an outstanding balance on my account? Will I still receive a credit? If a student has outstanding charges, the credit amount will be offset by the outstanding charges and the credit adjustment will be applied to your account for the remaining difference.
4. What will happen to my credit if I am receiving financial aid grants for room and board? Financial aid specifically awarded for room and/or board expenses, such as resident assistant, athletic or ROTC room grants, may be adjusted and could reduce or eliminate any remaining credit balance.
5. How will I be able to use my credit? You will be able to use the credit toward any future billed charges for the 2020-21 academic year such as such as tuition, fees, room and board.
6. When will I receive my credit? The University appreciates your understanding and patience as we calculate the adjustments. The University expects to have the credits applied to your account within the next 14 business days.
7. Since I am graduating, when and how will I receive my credit as a refund? Students who appear to be on schedule to graduate this May will automatically receive a refund of their credit balance.
8. I plan on transferring from St. John’s University, what will happen to my credit balance? Students who are planning to transfer out of St. John’s University can request a refund of the credit adjustment by linking to the following website here to request a COVID-19 Refund Request form.
9. I need a refund instead of a credit adjustment on my account due to other extenuating circumstances. Can I request a refund? We understand how COVID-19 has impacted many of our students and families. Students who are experiencing extenuating circumstances related to the COVID-19 crisis, can request a refund of the credit adjustment. The circumstances might include family loss of employment or medical expenses due to the COVID-19 epidemic. Students seeking a refund should follow the link here to complete a COVID-19 Refund Request Form.