Overhead shot of three students looking at laptop

Laptop Shop

Laptop Support Center

St. John’s University provides onsite support to those students who have chosen to opt in to the Academic Computing Initiative Laptop Program, as well as to the employees and faculty who have been issued a University laptop.  

Support to all of our users is provided on an appointment-only basis. 

In order to make an appointment:

  1. Login to MySJU.
  2. Select “Request Service / Training Appointment”
  3. Select Laptop Support Center
  4. Select the reason for your visit.
  5. Choose a date and time from the available list.
  6. Complete the contact page, including keeping your SJU email address as part of the contact.

*Please note, appointments requested with a non-SJU email address cannot be confirmed.

For additional information on the Academic Computing Initiative Laptop Program policies, please visit: www.stjohns.edu/computerpolicy.

Laptop Program Policy Frequently Asked Questions.

If you need assistance finding out what your login information is for Student University computers or systems, please review this help sheet:  Student University Login Info (PDF)

Laptop Program Help 

If you have a laptop as part of the Academic Computing Initiative Laptop program, please see all of our documentation to help you with your laptop.  For your convenience, they are available for your phone in the St. John’s University Connect app by Involvio located in the Google Play Store for Android phones, as well as the iOS Apple App Store for the iPhone.  

Google Play SJU App

Just received your laptop, and need assistance setting it up for the first time? 

Want to know how to get a free copy of Microsoft Office for your computer?

Login to the St. John’s Connect App. Follow these steps:

  1. Login with your MySJU credentials.
  2. Tap the CAMPUS icon at the bottom of your screen.
  3. Under “Resources”, tap on TECH STUFF.


Fall Semester Hours of Operation 

Sullivan Computer Lab  
Monday-Thursday: 8 a.m.–5:30 p.m.
Friday: 8 a.m.–3 p.m.
Saturday and Sunday: CLOSED

Laptop Support Center
Laptop Support Center hours are based upon appointment availability. Please see steps above in order to schedule your appointment.

University Fall Holiday Closings
Thursday, August 15 CLOSED
Monday, September 2 CLOSED
Friday, November 1 CLOSED
Monday, November 11 CLOSED
Thursday, November 28 CLOSED
Friday, November 29 CLOSED

Winter Break Closing
Monday, December 23, 2019 – Wednesday, January 1, 2020