St. John’s University provides onsite support to those students who have chosen to opt in to the Academic Computing Initiative Laptop Program, as well as to the employees and faculty who have been issued a University laptop. There are two locations in which support can be found, on the Queens campus, and Staten Island campus.
However, assistance may still be obtained for issues with your SJU-Issued laptop by filling out the following Remote Support Request form. Our technicians are working remotely to help provide support.
*Please note, your SJU email address is required in order for us to provide accurate and timely assistance.
For additional information on the Academic Computing Initiative Laptop Program policies, please visit: www.stjohns.edu/computerpolicy.
For Questions about the Laptop Program Policy, please see our Frequently Asked Questions page.
If you need assistance finding out what your login information is for Student University computers or systems, please review this help sheet: Student University Login Info (PDF)
If you have a laptop as part of the Academic Computing Initiative Laptop program, please see all of our documentation to help you with your laptop. For your convenience, they are available for your phone in the St. John’s University Connect app by Involvio located in the Google Play Store for Android phones, as well as the iOS Apple App Store for the iPhone.
Login to the St. John’s Connect App. Follow these steps: