Laptop Program Policy FAQS

Who is eligible for the Academic Computing Initiative (Laptop Program)?

Students must meet the following criteria in order to opt-in to the program:

  • Enrolled as a Bachelor's Student
  • Registered for a minimum of 12 credits each semester, as a Full-Time student
  • Financial account is satisfied, either paid in full or in a payment plan with Student Financial Services
  • Be within the first 6 weeks of your first semester attending SJU

Please refer to the Academic Computing Initiative (ACI) portion of our Computer and Network Use Policy for all the details.

What is the Laptop Usage Fee?

All students that participate in the Academic Computing Initiative Program are charged a Laptop Usage Fee each semester until they graduate from a Bachelor’s degree program. While an active student, this fee covers the on-site support services, and  a 4-year extended Manufacturer’s warranty.

What are the benefits of opting-in to the ACI Program?

  • On-campus certified Support Center assistance
  • Full warranty support, including accidental damage protection
  • Laptop loaner program, if your laptop is checked in for repairs
  • Pre-installed software in full compliance with St. John’s requirements
  • Upon graduation, ownership of the laptop is transferred to the student

Am I required to opt-in to the ACI?

You are not required to opt-in to the SJU Academic Computing initiative.  However, SJU strongly recommends that all incoming first year students who do not have a personal laptop consider the program.  The laptops that are part of the ACI program are robust systems that come with pre-installed software designed for the SJU environment.  The laptops also have extensive warranty coverage which includes an extended manufacturer warranty for 4 years, as well as 4 years of accidental damage protection.

Am I at a disadvantage if I don’t opt-in to the SJU ACI program?

We want you to feel at home on campus, in class, and on-line.  So, do not hesitate to bring your own laptop if you believe that will help bring you academic success. Just note that the support provided through St. John’s University’s Academic Computing Initiative will be unavailable to students that bring their own laptop. Students who bring personal laptops may be required to purchase and install software required for classes. If you are unsure of your software needs, please consult with your academic department. Please review the minimum requires.

Do any academic programs recommend a specific laptop?

  • College of Professional Studies Computer Science students are advised to select a Windows Laptop
  • College of Professional Studies Mass Communication students are advised to select the Apple Laptop.
  • Tobin College of Business students are advised to select a Windows Laptop. The Apple laptop does not support certain applications used in business core courses.
  • St. John’s College of Liberal Arts and Sciences Bachelor of Fine Arts students are advised to select the Apple Laptop.

How do I opt in and choose a laptop?

In order to opt-in and select a laptop you will need to log into the UIS system.
From the menu: 

  • Select the “Student” tab
  • Then, click “New Student Information”
  • Choose “Admissions”
  • You should then have the option to “Choose Your Laptop”. Follow the instructions on the screen.

Please note: You will have 6 weeks from the start of the semester to opt-in to the ACI Program and choose your laptop.  If you do not opt-in prior to the 6 week deadline period, you cannot opt-in at a later date.

Can I change laptop models after I make a selection?

If you would like to modify your laptop choice, simply log back into UIS and change your selection. Changes will be honored until the laptop is distributed at first time pickup.

Once you have received your laptop, you cannot request a change in model.

Can I opt-out of the program?

The only reason you would be able to opt-out of the ACI program once you are enrolled in it, is if you leave the University. During the first six weeks of the first semester, if you opted in to the program, and have not picked up your laptop yet, you can change your laptop model selection to "Bring your own".  After the first six weeks of the semester has passed, if you opted in, but still have not picked up your laptop, and you now wish to opt out, please send an email to: [email protected]

Can I opt-in to the program at any time?

No, you can only opt into the ACI Program within the first 6 weeks from the start of your first semester.

Please note: You will have 6 weeks from the start of the semester to opt into the ACI Program and choose your laptop.  If you do not opt-in prior to the 6 week time period you cannot opt-in at a later date.

Can current St. John's students opt-in to the new Academic Computing Initiative program?

No, the new program is for new incoming freshman and transfers students starting Fall 2016. 

 

What happens if I leave the University or take a semester off?

All students are required to be registered for classes and satisfy their financial obligations in order to maintain use of the University laptop. If you leave the University, or just take a semester off, you are required to return the laptop via one of the following methods below.  Once registered for classes again, you may apply for to have a laptop reassigned to you.

  • On Campus

         Simply visit one of our on-site support centers located on Queens and Staten Island Campus.

  1. Queens Campus, by Appointment Only (See Laptop Support), 
    Sullivan Hall Room 103

  2. Staten Island Campus,
    DaSilva Hall Room 108
  • You may also ship your laptop to:

          St. John's University
          Attention: Laptop Support Center
          8000 Utopia Parkway
          Jamaica, NY 11439

Be sure to include any cables or adapters that were given with the laptop. Send the laptop with a note inside that states that you are leaving the University. It must contain your name, ID number, and contact number where you can be reached, in the event of any questions. Please send the laptop packaged securely with tracking information in order to confirm receipt of your package.

If you do not return the laptop, a hold will be placed on your account, and the University will bill you for a non-return fine of $800.00. This fee is not a buyout option, you must return the laptop to the University.  Once you do the fee will be reversed.

Please see the ACI portion of our Computer Network Use Policy.

What do I do if my SJU laptop needs repair?

  • On Campus

         Simply visit one of our on-site support centers located on Queens and Staten Island Campus.

  1. Queens Campus, by Appointment Only (See Laptop Support), 
    Sullivan Hall Room 103

  2. Staten Island Campus,
    DaSilva Hall Room 108
  • You may also ship your laptop via mail to:

          St. John's University
          Attention: Laptop Support Center
          8000 Utopia Parkway
          Jamaica, NY 11439

          Please be sure to include a note stating your name, ID number, what is wrong with the laptop, and a contact number where you can be reached. 
          Do not mail your laptop with any personally purchased special case on the laptop.

  • Off Campus

          Lenovo: Please call 1-800-426-7378

          Apple: You can visit any local Apple Stores for assistance with manufacturer defects only.  For any accidental damage you will need to visit the on campus support center. Find a local Apple Store.

          Microsoft: Please call 1-877-696-7786 or visit a local Microsoft Center. Find a store near you.

What is covered on the laptop?

All of the laptops that are provided through the ACI Program are covered for 4 years of manufacturer defects, as well as 4 years of accidental damage protection. This covers any accidental spill, drops, and structural failures incurred under normal operating conditions or handling.

The terms and conditions of all warranties and insurances dictate that claims must be initiated within 14 days of incident for damages. Damages to a laptop can worsen over long periods of time, and eventually cause damage to other parts of the laptop.  Initiating a claim more than 14 days after the date of incident of damages can be a cause to nullify the warranty and insurance, causing your claims to be denied by the manufacturer or insurance company.

 

What is NOT covered is any cosmetic damage (such as scratches and dents), damage due to fire, or damage due to negligence or inappropriate use.

Please note:
•    The Type Cover Keyboard and the stylus pen for the MS Surface Pro have a 1 year limited warranty and are not covered under the accidental damage protection.
•    Batteries on all models have a limited 1 year warranty, and are not covered under the accidental damage protection.
•    AC Adapters on all models have a 1 year limited warranty for defects, and are not covered under the accidental damage protection if it has physical damage.
•    Type covers, batteries, ac adapters and the stylus pens are available to purchase at the campus book store, as well as the Microsoft Store and Apple Store.
•    Repairs NOT covered under Insurance:  Cosmetic damage, damage due to fire, negligence or inappropriate use.  If the laptop is in need of any repairs due to the items listed above, you will be responsible for the full cost of the repair.
•    When deemed necessary, students are only eligible for two replacements throughout the course of the entire program prior to graduating with a bachelor's degree.

Software that came on the ACI laptops are supported, and can be reinstalled at one of the on-campus support centers. However, we do not provide data recovery, or specialized software installation. Users are responsible to back up their own data on a consistent basis.   See below for backing up your data specific to the laptop model:

Backup Your Data

Restore Your Laptop

What if my laptop is stolen?

In the event of a theft, you must report the incident to a Law Enforcement Agency within 10 days.  The report must include the make, model, and serial number of the stolen property.  A copy of the report must be submitted to the University's Public Safety Office within 20 days. You will be charged a stolen fee of $400 for the first stolen machine and $1000 for the second stolen machine. Once that fee is paid you may receive a refurbished functionally equivalent replacement laptop (same model as the one reported stolen).

Please note: You are only eligible for two total replacements throughout the course of the entire program.

Steps to take:

What if I lose my laptop?

A fee of $400 for the first loss and $1000 for the second loss will be placed on your account. Once the lost fee is paid you will received a refurbished functionally equivalent replacement laptop of the same model that was reported lost.
Steps to take:

Do I keep my laptop over the breaks between semesters?

Yes, as long as you remain consistently registered as a SJU student you may keep the laptop to use over the Summer and Winter breaks.

 

What happens to the laptop when I graduate?

Upon graduation from St. John’s University with a Bachelor’s Degree, ownership of the laptop is transferred to the student, and is no longer eligible for support from SJU, even if you are continuing to take courses as a graduate level student. Please see the ACI portion of our Computer Network Use Policy.

I returned my laptop to the University when had to take a semester off. I am now marked graduated, but I never picked my laptop back up from the University.  Can I get it back?

The University will be able to issue you the same model that you had when you returned your laptop.  Students are eligible to pick their laptop up once they are registered for a minimum of 12 credits, or have a letter from the dean that stating that your last semester is less than 12 credits.  If you did not come to pick it up during that time, or did not re-register for classes, a student will have 6 months from the date that their degree is conferred in order to pick up a laptop.  After 6 months past the date of degree conferral, you will no longer be eligible to be re-issued a replacement laptop.

I received an SJU-laptop as an undergraduate student. I am now continuing / returning as a Grad student. What support am I eligible for on my SJU laptop?

Once a student graduates with their Bachelor’s degree, ownership of the laptop is transferred to the student. Unfortunately, you are no longer eligible for service.  This includes students that are in dual-enrollment / combined degree programs. If you need a BIOS or Firmware passwords for the laptop for support purposes, please email: [email protected]

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  • Contact your local law Enforcement Agency and report theft within 10 days. 
  • Contact the St. John’s University Public Safety office within 20 days along with a copy of the Law Enforcement Agency report.
  • The stolen fee of $400 will be placed on your account.
    • Pay the stolen fee at the Bursar office and bring receipt to the Laptop Repair Center to have a replacement refurbished laptop issued to you.
  • If approved, a refurbished functionally equivalent replacement laptop of the same model that was reported stolen will be issued to you once you pay the stolen fee.
  • Report your lost laptop to the St. John’s University Public Safety Department.
  • Pay the $400 or $1000 lost fee at the Bursar office and make an appointment to bring the payment receipt to the Laptop Repair Center to have a refurbished functionally equivalent laptop issued to you.
  • Please note: You are only eligible for two total replacements throughout the course of the entire program.