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Internal Consulting Skills

Audience: Anyone in a Relationship Management, Internal Consultant, Strategic Business Partner, or Project Manager role
NOTE: This is a 2-day program.

As a result of this 2 day program, participants will be able to:

  • Reposition their role from in-house order-taker or information provider to internal consultant/strategic partner
  • Establish collaborative relationships between staff and line functions
  • Successfully negotiate all eight phases of internal consulting
    • Contact
    • Outcomes
    • Negotiate needs
    • Search for data
    • Understand and feed back data
    • Lay out action plan
    • Test and track results
    • Set in motion, evaluate, and follow-up
  • Minimize resistance as an internal consultant and expand positive influences with clients, peers, bosses and subordinates
  • Improve communication skills and learn how to support and push back in a constructive manner
  • Give and take feedback effectively
  • Create a plan for increasing credibility as consultants with special emphasis on how to compete with outside vendors
  • Network with peers and share success and war stories, resources, ideas and innovations