What if my laptop is in need of
repair?
First always click on Access IBM on your laptop to try and
troubleshoot. If you can not fix it please come to:
- Queens
Sullivan Hall, Room 115
(718) 990-6672 - Staten Island
DaSilva Academic Center, 1st Floor
(718) 390-4498 - Manhattan
IT Office, 4th Floor
(212) 277-5127 - Oakdale
(631) 218-7801, 7728
Having trouble getting online
wirelessly?
- Make sure you are in a wireless zone (see locations)
- Hold Fn + F5 at the same time, this will open the wireless
antenna status, if the status is "off" turn it on then hit
"close"
- Try going into internet explorer and open a web page
- If those steps did not work please go to the repair shop
How do I print to the campus wireless
printer?
Wireless
printer installation instruction (Queens and Staten Island)
How do I back up my data/burn a
CD?
CD Burning
using Windows XP utility
CD Burning
using IBM Record Now
How do I use my security
lock?
Security
cable help sheet
Where can I find eyehooks to secure my
laptop?
- Marillac Food Court
- Montgoris Hall
- University Center common room (Queens)
- University Center (Staten Island)
When wireless is not available, how do I
connect to the campus ethernet?
Ethernet
cable instructions
Who Owns The Laptop While I Am An
Undergraduate?
Each laptop is a St. John's property until you graduate (When you
graduate after four years and sign a release form the laptop
becomes yours to keep). This is for reasons that benefit you. In
the four years you are a student here you are still covered under
our warranty. Also you have repair shop services as part of the
program.
Can I Remove/Deface The NYPD Sticker/ St.
John's University Plaque?
No, because the laptop is St. John's Property until you graduate.
The plaque and NYPD sticker were put on the laptop as part of the
Academic Computing Initiative program for identification and for
your own protection. Defacing these would be defeating the
purpose. Removal of the plaque will subject you to a $100.00
fine.
How To Optimize My Battery Life?
Click here to
learn more
Can I connect my laptop to the Internet
from home?
Dial-Up
- In order to get online at home you must have an Internet
Service Provider (ISP) (i.e., AOL, Netzero, Earthlink, etc).
- If you are connecting through dial up, connect the phone cord
to the back of your laptop and the other end into the phone
jack.
- Dial into your ISP.
Cable or DSL (non-wireless)
- You must have a DSL or cable modem as your connection (ie.
Roadrunner, Verizon DSL, Optimum online, etc.)
- Connect one end of your Ethernet cable to the back or your
laptop and the other into the DSL/Cable modem.
- Be sure that you installed the DSL/Cable software that came
with your modem onto your laptop.
Cable or DSL (wireless)
- You must have a DSL or cable modem as your connection (ie.
Roadrunner, Verizon DSL, Optimum online, etc.)
- You must purchase a wireless router (available at any
electronic store).
- Follow the instructions that come with the wireless router. Be
sure that you had installed the software that came with it.
My AOL won't work when I am
home.
Click here
for help
How Can I Learn How To Use Microsoft
Office Package (Word, Excel, Access, Etc)?
Your laptop has a Microsoft tutorial on it. Follow the
following steps to access the tutorial.
- Click on the "Start" menu
- Then on "All Programs"
- Find "Microsoft Interactive Training" folder
- In that folder you will find "Microsoft step by step
interactive tutorial"
- Click on that and begin the tutorial