Business Writing- Module III:
Writing Memos, Letters, and E-mail: Delivering Negative or Bad
News
You must attend Business Writing I prior to attending modules II
through V. The purpose of Module III is to focus primarily on
writing and revising negative and bad news memos, letters, and
e-mail that achieve your goals. Attendees will have the opportunity
to create memos and letters for hypothetical, bad news
situations.
Learn:
-How to create memos and letters that achieve your goals
-The organization, formatting and writing of memos and
letters
-Direct frontloaded memos and letters
-Indirect differed load memos and letters
-Using the E-mail channel
-How to write and revise negative news memos
-Creating a deferred bad news memo
-Creating a direct bad news memo
-How to write and revise indirect letters for negative news
-Claim denials
Date: Monday, April 16, 2012
Time: 1:30 - 4:30 PM
Location: President's Room - Carnesecca
Arena
Register Now
Event ID: 2325