Position Title: Team Leader for Student
Ambassadors Operations
Dates of Employment Term: March - August, 2012
Location of Employer: Office of Conference
Services
ROTC Building, Room 206B
Job ID: S01243-325A
Candidates will only be considered for this position if
the following information is received:
1. Completion of the online student worker
application.
2. Submission of the resume to the the required email
address.
3. Completion of the questionnaire (see link at right).
4. Must have a valid driver's license.
Completed applications, to include the questionnaire and
resume submission, must be received by the Conference Services
Department before February 20, 2013.
Job Summary: To assist the Office of
Conference Services as a senior member of a team of Student
Ambassadors during daily work shifts in executing the duties and
responsibilities in the areas of Ambassadors operations.
Conference Services Supervisor: Event
Manager
Responsibilities:
o Attend required weekly training sessions during the spring
semester
o Attend weekly meetings with Office of Conference Services
personnel, April - August
o Act as liaison between Office of Conference Services and
other on-campus departments including but not limited to
Chartwells, Public Safety, Facilities Services, Information
Technology, and Residence Life
o Work with Office of Conference Services Supervisor to train
Student Ambassadors and set bi-weekly schedule for Student
Ambassadors
o Provide exceptional, courteous and knowledgeable customer
service to ensure successful outcomes for guests
o Provide a comfortable environment for guests
o Work with the Office of Conference Services Supervisor in
event coordination, to plan, organize, manage and execute
off-campus day trip excursions for international student guests and
group leaders, in New York City, Philadelphia and Boston
o Work with the Office of Conference Services Supervisor to
visit points of interest in New York City. Responsible for
knowledge of and familiarity with mass transit, walking routes and
points of interest.
o As a part of a team of Student Ambassadors, greet
international guests upon their arrival at local airports, escort
them to charter buses and accompany by bus to campus. Direct
bus drivers to the Registration Center.
o Work with the Office of Conference Services Supervisor to
develop a Group Leaders Orientation Manual and Group Leaders
Orientation Agenda. Conduct orientation sessions with all group
leaders within their first 24 hours of arrival to campus.
o Work with the Office of Conference Services Supervisor to
develop support materials such as maps and pamphlets for points of
interest, walking directions and agendas for day trips.
o Establish Ambassadors weekday customer service presence by
setting a table in the lobby of Montgoris Dining Hall during peak
dining hours
o As a part of a team of Student Ambassadors, escort
international students in groups of one (1) student ambassador to
every twenty (20) students along with group leaders on day trip
excursions. Responsible for following the travel plan and agenda
and utilizing the methods of transportation as approved by the
Office of Conference Services supervisor
o Responsible for the safe return of all guests assigned to
your care
o Work with the Office of Conference Services Supervisor to
plan, organize and manage on-campus evening social activities for
international student guests, such as, dances, karaoke and
movies
o Work with the Office of Conference Services Supervisor to
plan, organize and manage on-campus evening social activities for
group leaders
o Take photos for group members as a compilation of their
excursion experiences for their viewing on the Conference Services
social networking pages after their two week stay
o Responsible for collecting and organizing cameras and photos
from Ambassadors after excursions
o Maintaining and updating Conference Services social media
pages
o Lead and delegate tasks for Ambassadors for the differing
types of group check-ins
o Manage the personalities of your Ambassador Team
o Maintaining the daily activities board for international
student events
Qualifications:
o Student entering their Junior year or above in the fall of
2012
o Previous work experience within professional office setting
or in an operations area
o Ability to work well with young adults
o Ability to work well with a team of peers
o Ability to assert oneself
o Willingness to be on the front-line of communications on
behalf of St. John’s University’s Office of Conference
Services
o Great attention to detail and exceptional organization
skills
o Ability to communicate clearly and professionally with all
summer conference guests, staff, and administration
o Ability to compute minor mathematical calculations
o Ability to abide by and enforce policies and procedures
established by Office of Conference Services
o Ability to stand and walk for extended periods of time
o Ability to lift/carry objects weighing up to 50 pounds
o Valid driver license a plus
o Operating knowledge of Microsoft Office applications such as
Word, Excel, and Access
o Willingness to work collegially with other Conference
Services Administrators and Conference Assistants
o Flexibility to work mornings, afternoons, nights and
weekends a plus
o Flexibility to handle responsibilities assigned to meet the
needs of the clients and the department
Student workers may not work more than 20 hours per week
during the academic year. The Office of Conference Services cannot
guarantee full-time hours for all shifts during the summer months
(May - August). Employee’s summer hours may range between 20
hours and 35 hours per week.
In addition to completing the online student worker
application, applicants MUST complete the questionnaire (see link
at right), save it as a document and submit along with their resume
to csevents@stjohns.edu