Position Title: Registration Conference
Dates of Employment Term: April - August, 2013
Location of Employer: Office of Conference
Job ID: S03269-325R
Candidates will only be considered for this position if the
following information is received:
1. Completion of the online student worker
2. Submission of the resume to the the required email
3. Completion of the questionnaire (see link on
Completed applications, to include the questionnaire and
resume submission, must be received by the Conference Services
Department before February 20, 2013.
Job Summary: The Registration Conference Assistant plays
an integral role within a team who provides support services for
the Office of Conference Services summer operations. Daily work
shifts consist of executing multiple duties and responsibilities
for ensuring a seamless experience for guest check-in/check-out.
The Registration team operates as the first point of contact and
source of information for the majority of our guests. This position
is crucial in guaranteeing customer service excellence. The
registration team is modeled after a hotel front desk, from first
impression to last.
Conference Services Supervisor: Michele J. Famularo –
Senior Events Coordinator
o Attend and participate in required weekly training sessions
during the spring semester (April – May).
o Attend assigned groups check-in and check-out.
o Assist in the set-up and break down of equipment for
check-in and check-out.
o Input data from housing charts to EMS database.
o Welcome all summer overnight conference guests.
o Assist in the production and distribution of conference
guests welcome packets containing: ID card, keys or pin code,
campus map, & welcome brochure.
o Capture guests’ signatures on housing charts for each guest
o Utilize the computerized EMS database to track guests that
o Assist guests with taking photos and producing ID cards for
those guests who do not have ID cards generated in advance.
o Act as a concierge and assist guests with any questions they
may have regarding their stay.
o Provide exceptional, courteous and knowledgeable customer
service to ensure successful outcomes for guests.
o Act as liaison between Office of Conference Services and
other on-campus departments including but not limited to
Information Technology, Residence Life, Public Safety, Facilities
Services, and Chartwell’s Dining Service.
o Personable, friendly and outgoing demeanor.
o Ability to communicate clearly and professionally with all
summer conference guests, staff, clients and administration.
o Great attention to detail and exceptional organization
o Ability to work well with a team of peers.
o Flexibility to work mornings, afternoons, nights and
o Flexibility to handle responsibilities assigned to meet the
needs of clients and the department.
o Willingness to be on the front-line of communications on
behalf of St. John’s University Office of Conference
o Ability to respond and troubleshoot unexpected problems
o Operating knowledge of Microsoft Office applications such as
Word, Excel, and Access.
Student workers may not work more than 20 hours per week
during the academic year. The Office of Conference Services cannot
guarantee full-time hours for all shifts during the summer months
(May - August). Employee’s summer hours may range between 20
hours and 35 hours per week.
In addition to completing the online student worker
application, applicants MUST complete the questionnaire (see link
on right) and submit it along with their resume to firstname.lastname@example.org