Position Title: Key Room Conference
Assistant
Dates of Employment Term: April - August, 2013
Location of Employer: Office of Conference
Services
ROTC Building, Room 206B
Job ID: S03269-325K
Candidates will only be considered for this position if the
following information is received:
1. Completion of the online student worker
application.
2. Submission of the resume to the the required email
address.
3. Completion of the questionnaire (see link at
right).
Completed applications, to include the questionnaire and
resume submission, must be received by the Conference Services
Department before February 20, 2013.
Job Summary: The Key Room Conference Assistant plays an
integral role within the Registration team who provides detailed
support services for the Office of Conference Services summer
operations. Daily work shifts consist of executing multiple duties
and responsibilities entailing the inventory, maintenance and
distribution of residence hall room keys for all overnight summer
clients. Preparation of guests welcome packets in a timely fashion
is critical for ensuring a seamless experience for guest
check-in/check-out. The Key Room Assistant works behind the scenes
and is the backbone of the Registration team.
Conference Services Supervisor: Michele J. Famularo –
Senior Events Coordinator
Responsibilities:
o Attend and participate in required weekly training sessions
during the spring semester (April – May).
o Assist with initial inventory of keys as turned over from
Residence Life to Conference Services.
o Assist with final inventory of keys as turned over from
Conference Services to Residence Life.
o Keep record of all outgoing keys and identification of key
code assigned to each guest.
o Keep record of all incoming keys returned by guest at
check-out.
o Identify and record any lost/stolen keys by guest and by
group.
o Capture replacement key codes for keys identified as
lost/stolen.
o Assemble Welcome Packets prior to check-in of overnight
guests, to include identification label, room key and/or pin code
and Storm Card.
o Work closely with the Registration Team to ensure all
materials are prepared and organized for check-in and
check-out.
o Provide exceptional, courteous and knowledgeable customer
service to ensure successful outcomes for guests.
o Act as liaison between Office of Conference Services and
other on-campus departments including but not limited to Residence
Life, Public Safety, and Facilities Services
Qualifications:
o Personable, friendly and outgoing demeanor.
o Great attention to detail and exceptional organization
skills.
o Enjoys working on individual projects.
o Ability to communicate clearly and concisely.
o Ability to prioritize and meet set deadlines.
o Flexibility to work mornings, afternoons, nights and
weekends.
o Flexibility to handle responsibilities assigned to meet the
needs of clients and the department.
o Ability to respond and troubleshoot unexpected problems
and/or concerns.
o Operating knowledge of Microsoft Office applications such as
Word (Mail-Merging), Excel, and Access.
Student workers may not work more than 20 hours per week
during the academic year. The Office of Conference Services cannot
guarantee full-time hours for all shifts during the summer months
(May - August). Employee’s summer hours may range between 20
hours and 35 hours per week.
In addition to completing the online student worker
application, applicants MUST complete the questionnaire (see link
at right) and submit along with their resume to csevents@stjohns.edu