Title
Departmental Assistant III-Registration and Records Management
Department
Registrar
Campus
Queens
Job Description
Reporting to the Assistant Registrar for Customer Service, the
Departmental Assistant is responsible for a key set of processes
and functions including, but not limited to, registration, grading,
and related academic records maintenance. The Departmental
Assistant has daily contact with students and works closely with
our contacts in the colleges as well as with colleagues in offices
such as the Student Financial Service office and with faculty.
Responsibilities
- The core responsibilities of this position include registering
students into classes and changing their programs, processing
program adjustments, entering and changing grades, explaining
related academic policies to students, internal transfers, transfer
credits and working with faculty and others to ensure that academic
record-keeping policies are adhered to.
- The Departmental Assistant is required to participate in all
front desk operations which includes, but is not limited to,
answering phones and addressing all in-person inquiries, as well as
assisting students with web registration, in-person and web
transcripts and assists faculty with submitting grades via the
web.
- The Departmental Assistant also maintains bio-demographical
information and assists students and faculty with all services
available to them via the web.
- Because this position deals with sensitive student information,
it requires not only attention to detail and to academic policies
but also integrity and respect for the confidentiality codes of the
office, the University, and outside agencies including the federal
government.
- As is the case with all other positions in the office, the
Departmental Assistant will have to work outside normally scheduled
hours as needed.
- Additional duties as assigned.
Qualifications
- Ability to use contemporary technology effectively, strong
inter-personal skills, and the ability to work well with
others.
- Although the office provides training to all staff, previous
experience with Banner or a like system and previous experience in
a Registrar’s office or similar academic setting is strongly
desired.
Salary
Salary commensurate with your qualifications, experience, and
contingent upon the departmental budget.
Submitting for this Position
Please send a cover letter and a resume to opportunities@stjohns.edu
and Reference Job 1053 in the subject line.