Job Title
Part Time- Temporary Customer Service Representative
(Inbound/Operator)
Department
Customer Service Center, Marketing and Communications
Campus
Queens
Job Description
The Customer Service Representative– Inbound/Operator, reporting to
the Service Supervisor and Manager of Inbound Customer Service,
provides customer service support for Enrollment Management as well
as designated departments and operations. The incumbent will
also provide professional, quality, telephone support and customer
service assistance to all university customers including potential
applicants, matriculating students, parents and alumni as well as
general incoming call queries.
This position is a front line, customer service ACD telephone
position that requires precise attention to detail, strong customer
service skills with a professional and courteous work ethic and
demeanor.
Responsibilities
- Provide courteous and expedient telephone customer service and
support to incoming ACD calls.
- Satisfy, respond to or redirect (if necessary) all incoming
calls in a professional and courteous manner.
- Data entry of all relevant Banner status and personal
information for customers.
- Attend ongoing training updates for department.
- Maintain a timely and efficient workflow of calls processed
based on department objectives and standards.
- Assist other team members as needed and designated by
management.
- Provide insight, suggestions and comments on operational
procedures, call analysis and training issues to management, which
would contribute to more efficient and production customer
service.
- Report to work as scheduled, log on to ACD and process
assignments as delegated by department manager.
- Operator function as needed.
Qualifications
- Bachelor’s degree (preferred) or High School diploma with
minimum two years experience within an ACD Call Center environment
supporting large volumes of incoming and outbound calls a
plus.
- Must have good interpersonal and communication skills both
verbal and written.
- Quick learner (i.e., ability to learn and retain large,
detailed amounts of information) and decision maker with the
ability to solve problems and provide necessary feedback to
management as required.
- Previous Customer Service experience a plus.
- Precise attention to detail, strong customer service skills,
and a professional and courteous work ethic and demeanor.
Submitting for this Position
Please send a cover letter and a resume to employment@stjohns.edu and
Reference Job 1018 Call Center Representative in the subject
line.
Salary commensurate with qualifications, experience and is
contingent upon the departmental budget.