FAQ

Frequently Asked Questions
 

 

Academic

  1. How do I withdraw from a class?
     See the following website: http://www.stjohns.edu/services/registrar/regliability/withdraw.stj

  2. Tutoring Center: How much does tutoring cost?
    All tutoring services are free for St. John's undergraduate students.

  3. Tutoring Center: How do we make appointments to get tutored in the tutoring center?
    You can make an appointment in person at the University Learning Commons.You can also make an appointment online at
    www.ulc.mywconline.com

  4. Where is the University Learning Commons located?
    St. Augustine Hall (Library), Room 103 

  5. For more information see:
    http://www.stjohns.edu/campus/queens/dangelo/ask_johnny/faq/academics.stj

 

Campus Dining

  1. How can I check the balances of my dining account?
    Log in to St. John’s UIS and select “Manage Your Storm Card” or stop by the Office of Financial Services 
     
  2. What is a Meal Exchange?
    A Meal Exchange is using a Meal Swipe in a retail location. Resident students on meal plans and Commuter students on Board meal plans are able to use a meal swipe as a meal exchange at select retail locations during meal exchange times.

    You are permitted to use one meal exchange per meal period, totaling two meal exchanges per day. The meal periods are defined as:
    Lunch 11am - 4:59pm
    Dinner 5pm - Closing

    If you use a meal swipe in Montgoris, you cannot use a meal exchange in the same meal period.
     
  3. Are Meal Plans mandatory?
    For all Queens and Manhattan students living on campus (excluding Queens Town House residents), and for all Staten Island Freshman residents, meal plans are mandatory.
     
  4. How does a Meal Plan Work?
    Each “Plan” includes a fixed number of meals per week along with designated Meal Plan Points per semester. See “Queens Meal Plan Options” above for details.
    Students are responsible for managing their meal plan “Swipes” and “Points.”
    The meal plan week starts each Sunday with Brunch and goes through Saturday dinner. “Meal Swipes” do not carry over week to week.
     
  5. For more information see:
    http://www.dineoncampus.com/stjohns/show.cfm?cmd=_mealPlansFAQs

Financial Aid 

  1. How do I apply for Financial Aid?
    Complete a Free Application for Federal Student Aid (FAFSA) or a Renewal FAFSA and return it to the Federal Processor as soon as possible after January 1st. Be sure to submit your FAFSA/Renewal FAFSA to the Federal Processor in time for them to process it (about four weeks) and transmit the results to St. John's University by our March 1st, on-time application deadline. You may prefer to apply online using FAFSA on the Web. We strongly encourage this method of applying since it is faster and generally more accurate because the online version has built-in edits. Apply for financial aid at the same time, or even before, you apply for admission.
     
  2. Do I need to reapply each year?
    Yes. Each year you must file either the Free Application for Federal Student Aid (FAFSA) or a Renewal FAFSA. You must also maintain satisfactory academic progress in order to qualify for aid each year.
     
  3. What happens after I apply?
    Once you complete and mail your FAFSA to the processing center, your FAFSA will be processed and you will receive a Student Aid Report (SAR). The results of your FAFSA willbe electronically sent to the Office of Student Financial Services. The FAFSA will be reviewed and a Financial Aid Award Letter will be prepared and mailed to the student describing all of the eligible financial aid sources.

  4. Will our savings and other assets be considered when our financial need is being determined?
    Family assets such as stocks and bonds, net business worth and savings are taken into account in determining the Expected Family Contribution toward a student's education. Eligibility for Federal Financial Aid funds is determined by rules set by the government that provide, among other things, allowances for retirement needs in computing this contribution.

  5. For more information see
    http://www.stjohns.edu/campus/queens/dangelo/ask_johnny/faq/financial_aid.stj

 

 Miscellaneous  

  1. Is there anywhere on campus I can send mail from, or do I have to walk to the post office?
    Mail can be sent from the Mail Room in the ROTC/Public Safety Building

  2. Where can I get stamps on campus?
    Stamps can be purchased at the Co-Op
     
  3. What is the CO-OP and where is it?
    The CO-OP is a printing center available to all students located in the D’Angelo Center, Room 101.
    • Hours of Operation  
      Monday - Friday: 9 a.m. - 7:30 p.m.
      Saturday: 10 a.m. - 2 p.m.
      Sunday: CLOSED

      • Services Available
    • Binding
    • Copies (Black/White or Color)
    • Fax Services (Local and Long Distance)
    • Postage Stamps
    • Printing Services
      • Posters
      • From computers on D'Angelo Center 1st Floor
        • Options Available
    • Colored Paper
    • Card Stock
    • Resume/Special Paper
    • Stapling
    • Hole Punching
       
  4. How do we know if we've received a package in the residence halls?
    The Mailroom sends out emails to those who have received packages
     
  5. Are all STJ students allowed to use the shuttles? Is it free?
    All students are allowed to use the shuttles and it is completely free of charge. Check the link below for the schedule
    http://www.stjohns.edu/services/shuttle/schedules

  6. How do I sign into the library computers?
    • First, use the username that you use to sign onto the laptops
      • first letter of first name
      • first four letters of last name
      • last three numbers of ssn?
      • for internationals it is assigned?

  7. Where is the freshman center located?
    St. Augustine Hall (University Library), Room 104
     
  8. Where can I print on campus?
    Computer Labs (Sullivan Hall and Marillac Hall) , D’Angelo Center, Library
     
  9. How do I add money to my stormcard?
    Go to: St Johns Central → UIS → Manage Your Stormcard
     
  10. Is there anywhere to get metrocards on campus?
    Students may purchase metrocards at the Campus Concierge 
     
  11. How do you find out how many MVP points you have?
    To check your MVP Point Balance:
  12. How  do I get a parking permit
    Permits are issued from the Public Safety office in person. Residence village permits are determined by the Dean of Residence Life. Once the determination is finalized, a list of eligible resident students is forwarded to Public Safety. These permits are not available to freshmen or sophomores. Eligible students, on assigned designated dates, will be able to pick up their permit at the Public Safety office.

    Commuter Students, Faculty Members and Employees:
    Commuter student, faculty and employee parking permits can be applied for online starting August 1 by visiting the University Web page at www.stjohns.edu and then by following the instructions below:

    • Click on the “Login UIS” in the lower left hand corner.
    • Click on “Log-In” under Login UIS located left side of the Web page.
    • Users then will be instructed to enter their User ID and PIN. Use University X number as User ID and birth date (MMDDYY) for the Pin. For advanced users, Pin may be different because they have already changed it.
    • In the next page, click “Personal Information.”
    • In the following page, click “Parking Permit Application” and follow the on-screen instructions.

    All permits will be mailed directly to applicant’s home address within five to seven business days.
    University members or non University members who park their vehicles off campus and in areas adjacent to the campus are cautioned to respect the privacy of the neighborhood and to ensure that driveways are not blocked. They are advised to refrain from littering around or near neighborhood homes. All campus regulations also apply to the Auxiliary Lot located outside Gate 9 bounded by Utopia Parkway and the service road of Grand Central Parkway. There is no parking permitted on any grass areas of 82nd Avenue between Gate 7 and Gate 9 and the North Side of 170th Street between Goethals Avenue and Union Turnpike.

 

Residence Life

  1. How do I apply for a room change?
    Students wishing to move to another room must complete a Room Change Form, which may be obtained from the Office of Residence Life.Opportunities for room changes are very limited and are not guaranteed.No room changes are permitted during the first two weeks of a semester. Room Change week is scheduled for the third week of each semester and all room change forms must be submitted to the Office of Residence Life during the room change period. After room change week has been completed, all room change requests will be taken on a case-by-case basis.However, no room changes are permitted during the last three weeks of each semester. 
     
  2. How do you report a problem to maintenance?
    You can call maintenance at 7189906253
     
  3. How do we know if we've received a package in the residence halls?
    The Mailroom sends out emails to those who have received packages 
     
  4. What's my shipping address if I live on campus?

    5. Student Name
    Residence Hall
    Building # St. John’s University, Suite and Room #
    Queens, NY 11439-Building Zip Code 

    Residence Hall Building Building # Building Zip
     O 'Connor Hall  100  1000
     Carey Hall  200  2000
     Century Hall  300  3000
     Da Silva Hall  400  4000
     Hollis Hall  500  5000
     Donovan Hall  600  6000
     Founder's Village  700  7000
     Building G, H, I, J, K (Townhouses)    
     St. Vincent Hall  800  8000


     

  Student Health Services 

  1. What does Student Health Services provide?
    Treatment for symptoms of the flu, colds, allergies, GI upset, minor abrasions and burns. Health counseling is also available, along with a wide variety of educational pamphlets that provide basic information on various health topics. The locations of local pharmacies and health care facilities can be obtained from this office.
    A physician is available to see all St. John’s University students exclusively Tuesday, Wednesday and Thursday afternoons during the semester.
     
  2. Do you need an appointment?
    Students who wish to see the physician or dietician must schedule an appointment by calling Student Health Services at (718) 990-6360 or coming directly to the office, located in DaSilva Hall (Queens).
     
  3. Is there a charge?
    There is no charge for any care received in Student Health Services. However, if a referral is made to an outside agency, the student will have to pay a fee to that agency and/or use his/her health insurance coverage.
     
  4. Health Center Hours
    Day Time
    Monday 8:30 AM- 5:00 PM
    Tuesday 8:30 AM- 5:00 PM
    Wednesday 8:30 AM- 5:00 PM
    Thursday 8:30 AM- 5:00 PM
    Friday 8:30 AM- 3:00 PM

    *Hours may vary during the school year, please contact the center for more information

    Physician Hours  
    Day Time
    Tuesday 1:00 PM - 4:00 PM
    Wednesday 1:00 PM - 4:00 PM
    Thursday 1:00 PM - 4:00 PM

    *Physician services are for undergraduate, graduate and law students. Appointments are necessary

  1. For more information see:
    http://www.stjohns.edu/campus/queens/dangelo/ask_johnny/faq/student_health_services.stj


 Technology

  1. Where on campus do I go to get my laptop fixed
    Students can get laptop issues fixed at the Laptop Shop located in Sullivan Hall, First Floor.
     
  2. How can I connect wifi on my smartphone?
    All smart phones need to be registered through the laptop shop so that they can be connected to the wifi. Each student is allowed one mobile device and one laptop connected to the wifi.
     
  3. Typical issues the Laptop shop handles
    • Wireless access
    • Broken monitors/displays
    • failed hard drives
       
  4. Laptop Shop Webcam
    Check out the webcam to see if there are lines. Find a convenient time to visit the shop that fits your schedule.
    (Live images of the Laptop Shop are updated every minute.)
     
  5. Having trouble getting online wirelessly?
    • Make sure that you are located in an area that has a wireless network.  If you are on a St. John’s University campus, please See Locations for areas that are included in the wireless zones.
    • Using your St. John’s Laptop, hold the “Fn” and “F5” keys down at the same time.  This will open up the controls for the wireless card.  Click on the tab that says “Wireless Radio”.  Make sure the status is listed as “On.”  If it is “Off,” you can click the power button to the right of it, to change the status to “On.”
    • Next, click the tab on the top of the window that says “Location Profile”.
    • If trying to connect to the wireless network on campus, select the location profile that says “SJUStudent.”
    • If trying to browse for other non-SJU wireless networks while off campus, click on the link that says “Find Wireless Networks,” while on the Location Profile tab.
    • Select the network that you are trying to connect to, and click the connect button at the bottom of the window.
    • If those steps did not work, please go to the repair shop.
       
  6. For more information see:
    http://www.stjohns.edu/campus/queens/dangelo/ask_johnny/faq/technology/technology.stj
      

 Working on Campus 

  1. Where do you go to find a job on campus?
    If you are a student who is interested in employment on campus you should:
    • Review the  Guide to Student Employment.
    • Visit the Student Employment Job Postings list (see below).
    • Complete the Student Employment Application (refer to instructions below).
    • If you need assistance please call or stop by the Office of Human Resources on the Queens Campus Monday through Friday between 8:30 a.m. and 5 p.m. (3 p.m. on Friday) and speak to the Student Worker Coordinator about the position in which you are interested.
    • Review the  Student Worker Handbook, designed to assist you, the student, by giving you clear, concise, information you will need to be successful as a student worker.
       
  2. Where is the Office of Human Resources?.
    The Office of Human Resources is located in Chiang Ching Kuo Hall, Queens campus.
     
  3. What is Federal Work Study?
    The Federal Work-Study program is a form of self-help financial assistance available to college students.  The program funds part-time employment opportunities for both on and off-campus jobs, thereby providing eligible students with the ability to earn money to offset some college expenses.
     
  4. Who is eligible?
    Eligibility for the Federal Work-Study program is determined by the Office of Student Financial Services and is based upon financial need.  To be considered for Federal Work Study, you must be an undergraduate or graduate student and must file the Free Application for Federal Student Aid (FAFSA).
     
  5. What is the Pay?
    Presently the rate of pay for new work-study students is $7.60/hr and $7.85/hr for returning students.  All work-study students are paid bi-weekly by check or direct deposit.  While school is in session students are permitted to work a maximum of twenty hours a week.  During school breaks students may work full-time, based upon availability of FWS funds and departmental need.
     
  6. For more information see:
    http://www.stjohns.edu/campus/queens/dangelo/ask_johnny/faq/working_on_campus.stj