Technical Support

Accessing St. John's Central & Course Materials
If you experience technical difficulties logging onto St. John's Central, please contact either Sullivan Lab at (718-990-6748) or Marillac Lab at (718-990-6672).  Lab assistants can help you with dial-in instructions, logging in process, user id format, password format, and navigating within St. John's Central.

Online Support
After contacting the lab, if you still cannot access your online course materials,  you should complete the Technical Assistance Form or email sjcsupport@stjohns.edu with the following information:

  • Your student "X" number
  • Your first and last name
  • A description of the technical problem(s)
  • Your course name & number
  • Your St. John's email e.g. john.smith08@stjohns.edu
  • Please indicate if you are currently, or ever were faculty, admin, staff or graduate assistant
  • Your email will be answered the next business day

St. John's Central Support Hours
Monday - Thursday 8:30 a.m. - 4:30 p.m.
Friday 8 - a.m. - 3 p.m.

Computer Lab Facilities Information