Quality Service Module II
Module I is a pre-requisite for Module II.
Quality Service Module II (also referred to as Quality Service II
& III Combined) focuses on effective communication skills and
the impact it can have on the level of Quality Service you provide.
This module offers you the opportunity for hand-on skills practice
in face-to-face communication, active listening techniques, and
defusing a difficult situation. This program will also focus on
understanding the role of technology in providing quality service
to our Millennial students and working in a mixed generational
environment.
In this workshop, you will learn:
• How effective communication is defined and its role in providing
Quality Service
• How to use active listening to help you become a better
listener
• How to defuse a difficult situation and reach agreement
• Tips for communicating with your supervisor
• The role of technology in providing Quality Service
• The myriad technology in use at St. John’s today
• Ways to maximize your time by using technology
• Your email communication style and about email etiquette: some
do’s and don’ts
Date: Wednesday, June 20, 2012
Time: 8:45AM - 1:00PM
Location: President's Room - Carnesecca Arena
(Athletics Annex)
Register Now
Event ID: 2396