Complaint Process
In compliance with the United States Department of Education’s Program Integrity Rule, all Online Learning students have a right to make a complaint. St. John’s University students are encouraged to first follow established procedures within the University to file complaints. Information on these procedures is available by contacting the Office of Distance Education at 718-990-2353.
In the unlikely event that an issue cannot be resolved by the University, the student can file a complaint with their respective state licensing authority or St. John’s University accrediting body. A listing of contact information for individual states licensing authorities is located here.
St. John’s University is accredited by the Middle States Commission on Higher Education. The commission provides a complaint procedure against its accredited institutions. The complaint procedure is located here.