Hannah Spencer’s Experience at Chapin Nursing Home

Academic Service-Learning Essay Contest Winner
Course: Honors Philosophy
Professor: Father Robert Lauder

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Prof. Kathryn Shaughnessy
Hello and welcome to the St. John’s University Libraries Podcast Series. Today we present Academic Service Learning Essay Contest winner Hannah Spencer, a freshman at St. John’s Queens campus. Ms. Spencer reads here Academic Service Learning essay about working patients and staff in at Chapin Nursing Home in Jamaica, Queens. Thank you and we hope you enjoy the podcast.

Hannah Spencer
I have been volunteering at the Chapin Nursing Home in Jamaica, Queens for several months now.  My volunteering experience has given me much insight into compassionate care, fear, vulnerability and suffering.  On my first visit, I was impressed by the warm, comfortable furnishings of the nursing home.  This visit was primarily a training session given by Kathy Ferrara, the director of the volunteer program.  Even in the short time I spent at Chapin, I noticed how the residents were all treated with respect and compassion.  I looked forward to my first “hands-on” visit.

I did not realize how difficult that visit was going to be.  Despite Kathy’s warning that most of the residents have Alzheimer’s disease or some form of dementia, I went into Chapin thinking I would be able to relate to the residents the same way I do with other people.  I brought a deck of cards with me and even thought of some conversation starters.

I was immediately assigned to help out with the Sewing Circle.  As I have always been interested in sewing, crocheting and knitting, I was looking forward to this activity.  When I walked into the room, six or seven wheelchairs were pulled up to the tables.  About half of the women sat hunched over, staring vacantly into space.  The other ladies were talking to one of the staff members, Sharon, about sewing in general.  I joined in the conversation with enthusiasm and started working on a tote bag pattern.

I soon realized that these ladies were not cognizant in the same sense one generally assumes people to be.  Our conversations were circular.  The women talked about the past as if it were the present; however, recent events such as lunch and today’s activities were lost memories.  Most of the women were physically incapable of tracing the tote-bag pattern.  I found it difficult to find something to talk about with the residents for an extended period of time.  We often ran out of things to say; I often could not understand what they were trying to tell me.  Their daily life experiences were so different than mine.  I felt that we had very little in common.

The next few visits developed into a similar pattern.  During the first hour I spent at Chapin, I would help with the Sewing Circle.  After transporting residents back to their rooms, I would assist the staff with the Stand-by-Me program.

This last activity was often the most difficult for me.  It was designed to give residents the freedom to move around at will.  Many of the residents lack the ability to speak comprehensibly or have dementia that is quite progressed.  One woman, in particular, speaks nonsensical words persistently and constantly.  She is also fascinated by the name tags that all staff members and volunteers wear.  She likes to grab and yank on them.

These actions made me feel uncomfortable.  I had to learn to be calm, but firm, in asking her to please be gentle and keep her hands to herself.  I learned to distract her with a toy before my name tag became a problem.

The other residents who usually attend Stand-by-Me sessions like to hold stuffed animals and baby dolls as well.  They would sometimes talk to the toys.  It unnerved me at first to hear grown people talking to baby dolls as if the toys were alive.  Even though the two hours I spent at Chapin went by quickly, I often came home drained and exhausted.

It was not until my fourth visit that I became completely comfortable at Chapin.  I found out I could relate to most of the residents in much simpler ways than I had first expected.  I discovered that smiles are a universal sign of joy, even to people who do not appear to be cognizant of the world around them.

I also found that I could easily communicate with my physical presence.  By holding someone’s hand or arm as we walked around the room, I could completely change the way we related.  Most residents would immediately smile and squeeze my hand in affirmation of my gesture. Some people wanted to dance with me, so we would waltz around the room.

After some time, I felt relaxed enough to be myself around the staff and residents.  I became comfortable acting silly and entertaining the residents.  I had been expecting them to relate to me on my terms instead of the other way around.  My expectations had put a distance between us; once I came to this understanding, I was able to communicate and connect with the residents in a new way.  Since I was unable to speak to the people at Chapin as I do with most adults, I realized that a mixture of respect and child-like silliness was the best combination for communication.

One woman only speaks German now, and limits her conversations to just one staff member.  However, one day, that specific staff member was absent for a few minutes during a Stand-by-Me session.  I went over and sat next to the elderly woman and started talking about the fake flowers that were sitting on the table.  She became very excited, gesturing to the flowers, then to me, and then to the other flowers scattered about the room.  She tightly held my hand while speaking fast in German.  She smiled and started laughing, which caused me to start laughing as well.  In that moment, we shared a communion which transcended language differences.  We communicated with human touch, smiles, laughter and facial expressions.

Later, the staff told me that it was unusual for that woman to be so cheerful and friendly with strangers.  “She really likes you,” they told me.  I left Chapin that day with a sense of energy, purpose and joy.

One of the main obstacles that I am in the process of overcoming at Chapin is some level of fear.  I am uncomfortable with the unfamiliar.  Many of the residents at Chapin resemble children.  Their everyday existence is completely dependent on the staff and volunteers.  The residents are at their most vulnerable; many are physically and mentally handicapped.  Their daily life is completely different from my own.

Since moving to St. John’s University this fall, new freedoms have opened up to me.  My life is full of classes, on-campus activities, friends and family.  I make my own decisions concerning what, when, and where I will do an activity each day.

The irony of my position has since become obvious to me.  I am helping men and women who are three, four and even five times my age, to accomplish basic tasks.  It is difficult to watch some residents struggle to talk, eat, or drink.  These activities are fundamental to our existence, so we take them for granted.  The very actions we learned first as children are often the last ones taken from us during a period of suffering.

The residents consider me a baby.  One  woman held my hand for 20 minutes as she imparted some important advice to me.  “Focus on your studies,” she told me.  “Don’t get a boyfriend just yet.  Do not worry about not knowing what you want to do with your future.  There will be plenty of time for that later.”  And then she smiled and looked deeply into my eyes.  I felt so blessed to be a part of her story and for her to be a part of mine.

At Chapin, I was given the opportunity to learn how to listen, communicate and relate to people in an entirely new way.  I transcended my comfort levels and found a joy and strength I did not know existed.  I found a ministry of smiles and joyful giving.  The residents ministered to me.

Prof. Kathryn Shaughnessy
That concludes this podcast. Bumper music is “This Life” by D5L courtesy of Podsafe Audio. We thank Hannah Spencer and the Office of Academic Service Learning for sharing their time, experience and talent for the greater community.