Exchange 2007/Outlook/Outlook Web Access (OWA) FAQ's

Beginning October 15, 2010, the Office of Information Technology will upgrade from Microsoft Exchange Webmail 2000 to Outlook Web Access 2007 (OWA). This change will affect Admin, Faculty and Staff of the University; student e-mail will not be affected by this upgrade.

FAQ's
Included in the FAQ's:

• How to access OWA
• OWA user guides
• Personal device configuration guides (unsupported by University IT Department)
• Additional FAQ information

How do I access my e-mail from off-campus?

• Faculty, Administrators and Staff: Use Outlook's Web Access to open your e-mail.

What are the important items I need to know about the Exchange2007 Migration?

• There are four important things to know:
  • There is a new web address (URL) for Webmail/Outlook Web Access:
    The new URL is: http://owa.stjohns.edu
  • You must delete all existing “WEBMAIL” BOOKMARKS and recreate them using the new URL.
  • You MUST close and reopen Outlook before the new configuration settings will take effect.
  • There is a new interface. Exchange 2007 offers a new, robust tool with more features than ever before. User guides/instructions are available here for your reference.

Will my password be affected?

• No. The migration to Exchange 2007 will not require a password change or reset.

Will changing my password in OWA change my University domain logon password?

• Yes, both will change simultaneously.
  • (On the PC this will work with Internet Explorer, Firefox and Chrome. Safari is not supported)
  • (Mac users will not be able to change their password this way, the option will not be offered to them.)

Will I receive e-mails sent to me while my e-mail is being migrated?

• Yes. All e-mails (internal and external) will be “queued up” and delivered following the completion of the migration.

Will VPN / Remote Connectivity be affected?

• Remote VPN services will work normally following the migration to Exchange 2007. No changes to VPN settings will be required following the migration.

Does Exchange2007 work with my cell phone/smart phone?

• Yes, Exchange2007 is offered for the iPhone and Blackberry as well as any browser enabled phone with an Internet plan.
  • iPhone user guide
  • Blackberry user guide
  • Android OS/Droid user guide

Does Exchange2007 work with my current Apple e-mail applications?

• Yes, for setup instructions, use the following guides:
  
  • Apple mail user guide
  • Entourage user guide

What will Migrated Users see if they go to http://email.stjohns.edu?

• Users will see the old WEBMAIL Login screen
• If the user logs in to WEBMAIL.stjohns.edu after the mailbox has been migrated, the user will receive an error. The user will need to log on to: http://owa.stjohns.edu

How will support be provided?

• The St. John’s University Help Desk will be available to assist with any post‐migration e-mail‐related issues. Any issues should be immediately reported to the Help Desk team by calling (718) 990‐5000
• View the complete FAQ document.