Computers Land In Every Freshman and Transfer Student Lap at St. John's
When you enroll as a full-time freshman or transfer student at St. John's University, you get a wireless laptop computer for your entire St. John's career.
Go mobile with your lecture notes, homework, email, Internet, instant messages, you get the idea. Just another way St. John's prepares you for success -- in college and in life.
- View the Computer and Network Use Policy within the University Student Handbook
- Students - View the Student FAQ page
The objective of the Laptop Program is to give students equal access to technology and to provide faculty with a mobile computer option. The program began in Fall 2003, when all incoming full-time freshmen received notebook computers. As of Fall 2004, St. John's expanded the program to include all transfers and readmitted students.
Information Technology maintains laptops for the St. John's University students, faculty and staff. For information on laptop maintainence, please contact:
Sullivan Hall, Room 103
Bent Hall, Room 447
DaSilva Academic Center, Room 108
IT Office, Room 418
What if my laptop is in need of repair?
First always click on Access IBM on your laptop to try and troubleshoot. If you cannot fix it please come to:
Hours of Operation - Queens
Monday – Thursday: 8 a.m. - 6 p.m.
Friday 8 a.m. – 4:30 p.m.
Saturday and Sunday: Closed
For special openings and hours, please check on St. John's Central Homepage.
Having trouble getting online wirelessly?
- Make sure that you are located in an area that has a wireless network. If you are on a St. John’s University campus, please See Locations for areas that are included in the wireless zones.
- Using your St. John’s Laptop, hold the “Fn” and “F5” keys down at the same time. This will open up the controls for the wireless card. Click on the tab that says “Wireless Radio”. Make sure the status is listed as “On.” If it is “Off,” you can click the power button to the right of it, to change the status to “On.”
- Next, click the tab on the top of the window that says “Location Profile”.
- If trying to connect to the wireless network on campus, select the location profile that says “SJUStudent.”
- If trying to browse for other non-SJU wireless networks while off campus, click on the link that says “Find Wireless Networks,” while on the Location Profile tab.
- Select the network that you are trying to connect to, and click the connect button at the bottom of the window.
- If those steps did not work, please go to the repair shop.
How do I print to the campus wireless printer?
Wireless printer installation instruction (Queens and Staten Island)
How do I update McAfee AntiVirus software on my St. John’s Laptop?
McAfee AntiVirus Software updates instruction sheet (PDF)
How do I back up my data/burn a CD?
CD Burning using Windows XP utility
CD Burning using IBM Record Now
When wireless is not available, how do I connect to the campus ethernet?
Ethernet cable instructions
Who Owns The Laptop While I Am An Undergraduate?
Each laptop is property of St. John’s University until you graduate. This is for reasons that benefit you. During this time, support services are available through the Student Laptop Support Center, located in Sullivan Hall, Room 103b. This includes hardware and software support under the warranty and insurance coverage’s. Upon graduation, ownership of the laptop is transferred over to you.
Can I Remove/Deface The NYPD Sticker/ St. John's University Plaque?
No, because the laptop is property of St. John’s University until you graduate. The plaque and NYPD sticker were put on the laptop as part of the Academic Computing Initiative program for identification and for your own protection. Defacing these would be defeating the purpose. Removal of the plaque will subject you to a $100.00 defacement fine.
How To Optimize My Battery Life?
Click here to learn more.
Can I connect my laptop to the Internet from home?
- In order to get online at home you must have an Internet Service Provider (ISP) (i.e., AOL, Netzero, Earthlink, etc).
- If you are connecting through dial up, connect the phone cord to the back of your laptop and the other end into the phone jack.
- Dial into your ISP.
Cable or DSL (non-wireless)
- You must have a DSL or cable modem as your connection (ie. Roadrunner, Verizon DSL, Optimum online, etc.)
- Connect one end of your Ethernet cable to the back or your laptop and the other into the DSL/Cable modem.
- Be sure that you installed the DSL/Cable software that came with your modem onto your laptop.
Cable or DSL (wireless)
- You must have a DSL or cable modem as your connection (ie. Roadrunner, Verizon DSL, Optimum online, etc.)
- You must purchase a wireless router (available at any electronic store).
- Follow the instructions that come with the wireless router. Be sure that you had installed the software that came with it.
My AOL won't work when I am home.
Click here for help.
Why did St. John's start its Laptop Program?
As technology becomes more pervasive, it is ever more critical to make the latest tools available to the student community. By making laptops available to every incoming freshman and transfer student as of Fall 2004, everyone is assured equal access to technology.
Who is eligible to receive a laptop?
All incoming, full-time freshmen and full-time transfer students will receive a wireless laptop.
What kind of laptop is it?
All incoming Freshman and Transfer students will have a choice between three different types of a Lenovo© ThinkPads or an * Apple© MacBook. (An Additional $400 non-refundable program fee applies to the MacBook only). The Program fee is required to cover the higher cost of the Apple MacBook and additional software.
For more Information on the latest models: New! Laptop Information
When and how do I receive the laptop?
All incoming students will receive their laptop at Orientation.
What if I've never used a laptop computer?
There will be mobile computing orientation programs during laptop distribution.
What if I already own a laptop?
Because laptops other than those issued by St. John's will not be eligible for extensive hardware and software support, it is mandatory that all incoming full-time freshmen and full-time undergraduate transfer students participate in our Laptop Program. All laptops will be preloaded with software and set to St. John's network specifications for use within a secured infrastructure .
What kind of software will be loaded onto the laptop?
The PC will be running Microsoft Windows 7 operating system, Microsoft Office 2007 Enterprise, a virus scanning and prevention utility, and an Internet browser. The MAC will be running Mountain Lion operating system, Microsoft Office 2008, iLife, and an Internet browser. There are computer labs on campus that offer access to a wide variety of other academic software programs.
Will the University update the software?
Yes, as appropriate. Much of the software on the laptops, including computer virus protection, will be updated automatically through periodic checks with a master server. The University will also download other upgrades as needed.
Is the data protected?
Although laptops are highly reliable, we must plan for the possibility of machine failure or data corruption. If a machine is damaged, the University can re-load the software that we issued with the laptop. Laptop recipients are responsible to make frequent backups of personal data, documents, and other work products. The University will provide instructions regarding how to make backups. However, the University is not responsible for recovering any unsaved data that is lost.
How is the laptop serviced? How do I get help?
On Campus Support: Walk-in Laptop Repair Centers are conveniently located on various St. John’s campuses. Services offered range from basic to complex problem resolution. If a laptop cannot be repaired in a reasonable amount of time, a loaner laptop will be available... There is a walk-in repair center on campus, in Sullivan Hall in Queens and DaSilva Hall in Staten Island.
Accidental Damages Protection: The Accidental Damage Protection Program provides three years of protection against accidental damage that may occur while using your Lenovo or Macbook. Non-Refundable Program Fees: For Lenovo laptops, a one-time , $49 fee; for MacBooks, protection is included in the $400 Mac Program Fee. (Protection does not cover damage resulting from negligence or inappropriate use.) The fee will automatically appear on your bill. Arrange for repair or replacement of your laptop at conveniently located, on-campus Laptop Shops.
Battery Replacements: (Lenovo machines only): Laptop batteries come with a one year factory warranty. After the warranty period is up, St. John’s will offer a low-cost replacement battery through our laptop Shops. The cost of the battery is a flat rate of $49.
How does the laptop connect to the university?
A wireless, campus-wide LAN has been installed. Wireless access is now available from all common areas and cafeterias, the Library, and the Great Lawn, as well as all academic buildings. Currently, there are Ethernet port connections in classrooms, some dining halls, various lounges, including the Honors Commons. There are separate wired connections available for students in our state-of-the-art residence halls.
Will I have to pay for an Internet connection?
No fee is required. While on campus, wireless internet connection is available for all students. Service is available on all campuses, including Staten Island, Manhattan, Oakdale, and Rome.
Are laptops the only computers on campus?
No. There are a number of computer labs on campus open to students. There are printers available for student use in the computer labs as well. In addition, there are printers dedicated to wireless network users. On the Queens and Staten Island campuses, you can press the "print" button while working on the Great Lawn and pick up your document in the Library or Microlabs.
Will all courses require a laptop?
The choice of the best combination of textbooks, computer software, and other tools is made by the faculty on a course-by-course basis. We expect that technology will become ever more pervasive in the instructional environment as it is in other aspects of life. In any event, students can use laptops to keep notes, exchange and update notes with classmates and keep an electronic record of their academic adventure.
Who owns the laptop? Do I get to keep it?
Although the laptop is assigned to the participant full-time including weekends and breaks, it remains the property of St. John's University. Upon completion of a four-year degree program, ownership of the laptop is transferred to the student. Once a student is no longer registered for classes, the laptop must be returned to the University. This includes students who are taking a semester off, and those who are leaving the University prior to graduation.