Communication Skills Module II: Interpersonal Strategies and Conducting Difficult Conversations
Audience: Employees who have attended Module I: Active Listening and the Art of Asking Questions
Please Note: Communications Skills Module I is a prerequisite for this workshop.
Communication Skills Module II: Interpersonal Strategies and Conducting Difficult Conversations focuses on the interpersonal strategies we use when interacting with others, the difference in impact “You” and “I” statements have on our communication exchanges, the elements of giving and receiving feedback (non-performance related), and how to conduct difficult conversations. Participants will learn how the use of “I” statements may halt the defensive reaction of people engaged in communication exchanges, ways in which to give and receive feedback, and the suggested steps to follow when conducting difficult conversations. Additionally, participants will learn how to manage their responses during difficult conversations as well as ways to avoid escalating conversations.