Communication Skills Module I: Active Listening and the Art of Asking Questions

Audience: All Employees

Communication Skills Module I: Active Listening and the Art of Asking Questions focuses on the importance of listening, the techniques to use when engaging in active listening, the use of the ladder of inference to ask oneself questions, the dimensions of a powerful question, and the factors that affect the impact of our questions. Participants will practice active listening techniques, examine what makes a meaningful question and explore the use of targeted questions in our everyday communications with others.